From now through October 31, NENA is accepting session proposals for the NENA 2025 Conference & Expo taking place at the Long Beach Convention Center in Long Beach, CA from June 21-26.

Presenting a session at NENA 2025 allows you to share your knowledge and experience with an audience of 9-1-1 professionals eager to gain and share information. It is also your chance to give back to the profession and help inspire, inform, and educate attendees on important issues.

All session submissions will be reviewed and scored by content experts using the following criteria:

• Relevance to the audience: Does the session topic align with the interests and needs of conference attendees? It should address current trends, challenges, or innovations within the field.
• Clarity and focus of proposal: Is the session proposal well-written, with clear objectives and outcomes? The scope should be focused, providing a clear understanding of what attendees will gain from the session.
• Originality and innovation: Does the session bring fresh perspectives or unique approaches? Topics that offer new insights or creative solutions are exciting to attendees.
• Practical application: Does the session provide actionable insights or tools that attendees can use in their daily work? Sessions that offer practical takeaways or real-world applications are highly valued. 

Click here to learn more and submit your breakout proposal. 

Learn, Collaborate, & Contribute!
Get ready for the NENA Standards & Best Practices Conference, the one-of-a-kind event where you’re in the driver’s seat! This interactive, attendee-powered conference goes beyond learning about the latest issues and standards shaping 9-1-1 technology and best practices – it's your opportunity to actively contribute to the guidelines, resources, and documents that are transforming 9-1-1 operations, systems, and services. Register today to secure your seat at the table to help shape what’s next for 9-1-1 and push PSAPs to new heights!

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing issues facing 9-1-1. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it!

Click here to register, here to book your housing, and here to learn more.

The Future Now & the Future Tomorrow: Exploring the Potential of Artificial Intelligence
Join us for a transformative two-day Critical Issues Forum focused on today’s applications of Artificial Intelligence (AI) in your 9-1-1 center, as well as what the near future holds for AI-driven innovation. Gain insights into the most cutting-edge technologies and learn how to leverage AI to revolutionize your PSAP operations right now, as well as how to plan for tomorrow.

This event is your opportunity to not only hear from leading AI experts, but also experience how these technologies can revolutionize your 9-1-1 center right now! Don’t miss this chance to stay ahead of the curve — register now and explore the future of AI in public safety!

NENA and 911 Authority, LLC are proud to establish a scholarship to honor the life, passion, integrity and career of Wendy Ann Day. This scholarship honors the mission of 9-1-1 policy and regulatory development, women’s empowerment within 9-1-1, and Wendy’s valuable contributions to the policy and regulatory aspects of public safety programs across the country.

This scholarship opportunity is open to women in the 9-1-1 industry who have not previously attended 9-1-1 Goes to Washington.

The scholarship recipient will receive the following: 

• Complimentary registration to NENA's 9-1-1 Goes to Washington conference;
• Four nights hotel accommodations; and
• A travel stipend of up to $2,000 to help cover transportation costs to and from the event (provided as a post-event reimbursement against actual, incurred expenses).

Applications are due by November 15. Click here to learn more and apply. 

The NG9-1-1 Interoperability Oversight Commission (NIOC) is pleased to announce a revised implementation strategy and lower annual subscription fees for the NG9-1-1 Public Key Infrastructure (PKI). This updated approach extends customizable implementation options for 9-1-1 Authorities, Next Generation Core Service Providers, Governmental, and Commercial entities involved in emergency call handling.

PKI is the critical component that enables trusted communications among NG9-1-1 systems and jurisdictions. It is a comprehensive framework that contains the set of roles, policies, and procedures needed to manage, distribute, create, store, and use and revoke digital certificates. Digital certificates are essential for establishing trusted communications among 9-1-1 entities by verifying identity and providing secure data transmission.

Click here to read more. 

Phishing is a type of email scam where attackers disguise themselves as legitimate entities to trick you into giving up sensitive information, like passwords or financial details. These emails often look convincing, but there are ways to spot them and protect yourself: 

• Watch for Red Flags: Be cautious of unsolicited emails asking for personal information, financial details, or login credentials.
• Check the Sender: Double-check the email address. Scammers often use addresses that look similar to legitimate ones.
• Hover Over Links: Before clicking, hover over any links to see the actual destination. If it looks suspicious, don’t click!
• Verify Attachments: Never open unexpected attachments without verifying the sender first.
• Report Suspicious Emails: If you receive a phishing attempt, report it to your IT team or email provider.

Stay vigilant, and help keep your personal and professional information safe!

Understanding the FCC’s NG9-1-1 Report & Order
Wednesday, October 30 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Click here to register!

The FCC's landmark NG9-1-1 order this summer, which came into effect in November, sets timelines for Originating Service Providers (OSPs) to deliver NG9-1-1 calls. No longer voluntary, large carriers have six months to connect with SIP upon receiving a valid request for service, and six months to deliver NG9-1-1 traffic after receiving a second request. Smaller carriers have twelve each. This webinar breaks down the legal requirements of the orders, the capabilities that 9-1-1 authorities have to make requests, and the resources available to them. Attend to learn:

• What the FCC NG-9-1-1 Report and Order says;
• How the new rules help with NG9-1-1 implementation; and
• What help and resources are available to PSAPs, 9-1-1 authorities, carriers, and NG9-1-1 providers.

This month’s #WebinarWednesday is brought to you by Winsted. In the mission-critical world, PSAP is as urgent as it gets. Public safety operators need to be aware, focused, and clear of mind. Winsted consoles help make it possible. By optimizing dispatchers’ vision, concentration, and comfort, Winsted products reduce chaos and keep full-scale, multi-workstation call centers operating at peak efficiency. Learn more at winsted.com.

We have changed webinar platforms and added new attendee benefits!
NENA is excited to be using a new online-learning platform for our #WebinarWednesday offerings. On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Once the webinar concludes, you will be able to complete a knowledge check and fill out an evaluation to receive a certificate of completion.

If you can't attend the live broadcast, then you can watch the webinar on-demand and/or download presentation materials via the same link from your registration email the day after the live webinar airs.

Can't attend on the 30th? Register now and watch later via the link in your registration-confirmation email.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: Live and on-demand webinar link provided automatically via email upon registration.

Questions? Contact Carol Workman with the NENA Education team.

NENA is pleased to open the nominations process for our 2025-26 Board of Directors election!

NENA’s Board of Directors leads the organization’s more than 22,000 members in advancing NENA’s mission to improve 9-1-1 through research, standards development, training, education, outreach, and advocacy. Through its leadership, the board ensures that the needs of the association and its members are being met today and that NENA is well-positioned for the future.

As a board member, you will fulfill essential responsibilities outlined in NENA’s bylaws, help guide NENA’s strategic vision, and ensure the association continues to provide the highest level of support and service to its members. This is your opportunity to provide the leadership needed to ensure NENA’s continued growth and success.

This election will be for the following positions: 

• Second Vice President
• Northeastern Region Director
• North Central Region Director
• Canadian Region Director

NENA seeks qualified candidates to serve as the Committee Resource Coordinator to assist in the support of the NENA Development Group efforts.

The Committee Resource Coordinator will be responsible for the administration of one or more NENA Standards and Best Practices Development workgroup activities. The position supports NENA’s status as an American National Standards Institute (ANSI) accredited Standards Development Organization (SDO) by ensuring all processes are followed to secure approval of any ANSI-candidate standards document.

Click here to learn more and apply. 

The NENA NG9-1-1 Operational Diversity and Redundancy Information Document provides guidelines and best practices to implement and maintain high-availability NG9-1-1 systems using diversity and redundancy.

Members of the Working Group are to download the document and submit comments by going here and then selecting Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then selecting Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and click Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each.

All comments are due by December 1, 2024. You may contact the NENA Committee Resource Manager with any questions or concerns.

NENA is pleased to announce the reaffirmation of several documents including two NENA Standards and two Information documents:

• NENA E9-1-1 Wireless Maintenance Call Routing & Testing Validation Standard
• NENA Wireless E9-1-1 Overflow, Default and Diverse Routing Operational Standard
• NENA Wireless Phase I & II Features and Functions Operational Information Document
• NENA Wireless Phase I/II Planning and Implementation Checklist and Modules Document

As part of the reaffirmation process, the document numbers were updated to reflect the current numbering system. Reaffirmation of NENA’s documents is an important verification that the information provided by NENA is accurate, current, and inclusive of recent technology and processes to best support the 9-1-1 industry.  

Contact the NENA Committee Resource Manager with any questions. 

NENA seeks volunteers to support the update of the NENA Legacy Selective Router Gateway (LSRG) Standard. This activity, which will take place in the i3 Architecture Working Group, will involve updating the current standard to clarify: the generation and handling of Additional Data/EIDOs; the handling of 9-1-1 calls from non-initialized mobile devices; and transfers involving legacy PSAPs that are served by legacy Selective Routers that interconnect with an i3 ESInets/NGCS via an LSRG. Additionally, the Working Group will address any gaps in the current standard, including those that may have been identified through implementation experience. The deliverable is intended to be an ANSI-approved standard.

To support this effort, the Working Group seeks technical and operational participants of the User, Producer, and General Interest categories with expertise in the areas of:

• Legacy Selective Router functions and interfaces
• i3 NGCS functionality and interfaces
• i3 gateway system (LSRG, Legacy Network Gateway, Legacy PSAP Gateway) standards and deployments.

The Working Group meets every Thursday from 10:30AM to 12:00PM Eastern.

Click here to volunteer.

NENA seeks volunteers for the NENA Daily Personnel Operations Working Group to shepherd the draft of NENA Standard for Communications Center/PSAP Daily Personnel Operations through the document approval process. The working group has revised the current standard intended to provide recommendations to develop PSAP operational guidelines and schedules.The deliverable is intended to be an ANSI-approved standard.

A variety of expertise is sought from the public safety and 9-1-1 industries as well as those with experience in communications center personnel operations. Specifically, the working group seeks to add members in the ‘Producer’ and ‘General Interest’ interest categories although we welcome all who want to participate.

As defined in Section 3 Document Development Process of the NENA Development Operational Procedures, a Producer is a developer or provider of 9-1-1 related products or services, and a General Interest member is a member who does not fit into User or Producer, such as consultants or those who are part of state or federal agencies.

Click here to volunteer.