 Dear Friends and Colleagues,
On behalf of my entire team at Tampa International Airport, I’d like to welcome you to our beautiful city for the ACI-NA’s 2019 Annual Conference and Exhibition. We’re honored to have you here to check out the incredible changes we’ve made and are making to our Airport, to soak up the welcoming Tampa Bay culture and to learn and grow with each other at one of the best airport conferences in our industry.
This year’s agenda boasts powerhouse thought leaders like retired General Stanley McChrystal and sessions covering topics from all sectors of the industry. It’s a great opportunity for new airport professionals and industry veterans alike to collaborate and address the full range of issues impacting North American airports and I encourage you to attend as many sessions as you can.
I’m particularly excited about this year’s ACI-NA’s exhibit show floor, which features 170 airport-related businesses showcasing the latest products and solutions for the modern airport. As many of you know, the brilliant technology and innovation in this industry is developing fast and bringing some fascinating developments to airports around the world, so be sure to spend some time networking and exchanging ideas at the show floor.
Finally, I hope you’ll join us for Tuesday’s Closing Night Event, which will be held in The Vault, one of downtown Tampa’s restored historic buildings. This will not only give you a taste of Tampa culture, music and flavor but will be a time to unwind, make new connections and reflect on what we are sure will be a very memorable few days for our conference guests.
Thank you for letting us be your hosts, and please let anyone on our TPA team know if you need anything while you’re here. I look forward to connecting with all of you.
Sincerely,
Joe Lopano
CEO, Tampa International Airport
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The 2019 ACI-NA Annual Conference and Exhibition is the aviation industry event you cannot miss, featuring numerous opportunities to network with airport industry professionals from across North America. At this conference, attendees will also have a chance learn about the latest updates in aviation that will impact the North American airport industry.
TODAY AT A GLANCE
Monday, September 16
7:30 am – 10:00 am: Exhibition Hall Open (Networking Breakfast in Exhibit Hall from 7:30 am- 9:00 am) East/West/Central Exhibit Halls
7:30 am – 7:00 pm: Registration - East/West Registration (2nd Level)
8:30 am – 9:30 am: Exhibit Hall Classroom Education Session: U.S. and Canada Government Affairs Update
10:00 am – 11:30 am: General Session I: Welcome and Keynote Address – Grand Ballroom A -D
11:30 am – 12:00 pm: ACI-NA Downes Award Presentation - Grand Ballroom A -D
12:00 pm – 3:00 pm: Exhibition Hall Open (Lunch Served in Exhibit Hall from 12 pm – 1:30 pm)
1:30 pm – 2: 30 pm: Exhibit Hall Classroom Education Session: Aligning Organizational Structure to New Demands
2:30 pm – 3:00 pm: Airport Carbon Accreditation Ceremony – Grand Ballroom A - D
3:00 pm – 3:30 pm: Networking Break – Grand Ballroom Foyer
3:30 pm – 4:30 pm: Concurrent Education Sessions
5:15 pm – 6:45 pm: Exhibition Hall Open (Reception in Exhibit Hall)
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 BETWEEN: September 13-18, 2019
TO/FROM: Tampa Airport, Marriott, Embassy Suites, Hilton Tampa and the Tampa Convention Center
Before you request your ride, in the “Promos” section of the Lyft app, enter your promo code: AIRPORTS19. Applied credit is displayed on the ride payment screen. Here are the details:
GET THE APP
Download the Lyft app for iPhone or Android . Already have the Lyft app? Go straight to step 3.
CREATE YOUR ACCOUNT
Set up a Lyft account. You’ll need to add a credit card, in case your Lyft rides go beyond the event. Any additional tips will be charged to your credit card as well.
SUBMIT YOUR INFO
Add the code AIRPORTS19 to the “Promo” section of the Lyft app before you request your ride. You must be in “Personal” mode for the code to apply and will only need to enter the code one time.
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2019 Annual Conference Exhibition Hall Grand Opening: A Wonderful Celebration!
The ACI-NA pre-conference committee meetings and workshops came to a close yesterday with great participation and high energy!
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 General Stan McChrystal
Former Commander of U.S. and International Forces in Afghanistan
Author of best-sellers Leaders: Myth and Reality, Team of Teams and My Share of the Task
Co-Founder of the McChrystal Group
A one-of-a-kind commander with a remarkable record of achievement, General Stan McChrystal is widely praised for creating a revolution in warfare that fused intelligence and operations. He is also known for developing and implementing the counter-insurgency strategy in Afghanistan and for creating a comprehensive counter-terrorism organization that revolutionized the way military agencies interact and operate.
A dynamic, powerful speaker, McChrystal impresses audiences with field-tested leadership lessons, stressing a uniquely inclusive model that focuses on building teams capable of relentlessly pursuing results. When old systems fall short, he believes true leaders must look for ways to innovate and change. Citing stories from his career, McChrystal will reveal a four-star management strategy, concentrating on openness, teamwork and forward-thinking.
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Check out the full 2019 ACI-NA Annual Conference and Exhibition agenda here.
 Aligning Organizational Structure to New Demands (Monday, 1:30 – 2:30 pm)
Business as we know it is changing significantly and airport operators are no exception. Innovation, changing customer expectations and increased pressure for greater non-aeronautical revenue generation are just some of the factors pushing leaders to re-think how their organization prepares for these new challenges. Hear from airport leaders on how they’re structuring their organizations, creating more cross-functionality and working closer with stakeholders to better serve their customers and communities.
 How to Be More Financially Resilient? (Monday, 3:30 – 4:30 pm)
The Great Recession ended in 2009. A decade later economic indicators show the next recession may be on the horizon. Economists are hedging their bets by forecasting a downturn in the economy, if not a recession, over the next 12-24 months. If history has taught us anything, it is that the airline industry is more sensitive to economic downturns, as personnel and business travel budgets decline. And, as airline traffic declines, so do airport revenues that are tied to enplaned passengers. Is your airport financially and operationally ready to weather another recession? Join the conversation with your fellow airport executives and build your toolkit to ensure your airport is prepared.
 Complex World of Airport Construction (Monday, 3:30 – 4:30 pm)
Airport capital projects worldwide are on the rise and the growth in terminals, runways and infrastructure construction shows no signs of slowing. A significant number of airports currently have major expansion programs in the works, which will certainly result in major construction going forward. As the ACI-NA Airport Infrastructure Needs Study, Terminally Challenged, found, airports in the U.S. face over $128 billion in infrastructure needs between now and 2023. Proportional needs exist in Canada. Our panel will discuss how airports in both countries are using innovative planning and design processes, capital program management techniques and project delivery strategies to meet these needs on-time, on-budget and on-quality.
 Enabling 21st Century Passenger Processing (Monday, 3:30 – 4:30 pm)
The most successful airports have focused on passenger processing technologies and new solutions to improve the passenger experience and maximize operational efficiency. Passengers are constantly connected with smartphones, and as such, passengers demand an increased level of personalized service. Adopting a new passenger processing experience can optimize capacity of existing facilities and lower operational expenditures. Make sure you are taking advantage of resources to better serve your customers, avoid disruptions and increase passenger satisfaction.
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 Make the most of your ACI-NA Conference experience by downloading the ACI-NA Conferences app on your smartphone or tablet. The ACI-NA Conferences app lets you search the participant list, connect with attendees, customize your agenda and much more!
Get the app now by searching "ACI-NA Conferences" in the App Store or Google Play.
Username: Email used to register for the conference
Password: airports
For questions pertaining to the Mobile App on-site, please visit the registration area on the 2nd level of the Tampa Convention Center. There will be a Mobile App help desk agent available near the registration desk.
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Be sure to tweet comments and photos while you are at the 2019 ACI-NA Annual Conference and Exhibition. Mention @airportscouncil and use the hashtag #airports19.
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Just because you’re at a conference doesn’t mean the world stops. Centerlines LIVE will continue providing the latest industry news while Centerlines Today is on hiatus. This section will feature the latest industry news so you don’t miss a beat while networking with old friends and new connections.
>> Grand Junction Regional Airport terminal work nears completion
Work on a multi-million dollar renovation project at the Grand Junction Regional Airport is nearly complete after less than a year of construction. The airport budgeted roughly $5.7 million for the first major overhaul of the terminal since the current airport building opened in 1982.
>> Boeing board to call for safety changes after 737 Max crashes
For the past five months, a small committee of Boeing’s board has been interviewing company employees, safety experts and executives at other industrial organizations in an attempt to understand how the aerospace giant could design and build safer airplanes. The committee is expected to deliver its findings to the full Boeing board this week, and call for several meaningful changes to the way the company is structured.
>> A new low cost carrier is entering the market between the New York City area and Europe
Starting in the summer of 2020, French low cost carrier French Bee plans to begin budget service between Orly, a secondary airport on the outskirts of Paris and Newark, New Jersey.
>> Canadians boost Arizona tourism
Canada is the number one international employer in Arizona, but it also sends a lot of tourists to the state. According to the Arizona Office of Tourism (AOT), more than 970,000 Canadians traveled to Arizona in 2017 - the highest number recorded in the report, which goes back to 2012. The number of Canadians traveling to Arizona could be partially attributed to the number of direct flights between Phoenix Sky Harbor International Airport and Canada.
>> Yeager Airport receives Harrier hot fuel location certification
Charleston’s Yeager Airport is now a certified hot fuel location for Harrier jets. On Saturday, safety and maintenance personnel from the Marine Corps were at Yeager Airport training Capital Jet Center staff on hot fueling Harrier jets. An AV-8B Harrier from Marine Attack Squadron 231 based at Marine Corps Air Station in Cherry Point, N.C. was used in the training.
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The latest issue of Centerlines, ACI-NA’s flagship magazine is here! Each topic and article was carefully selected to position 2019 annual conference attendees ahead of the curve. Read the articles below or stop by registration to pick up a copy!
Evolution of the C-Suite: The airport C-suite has changed over the years, and it no longer just includes the big four – CEO, CFO, COO and CIO. New roles have emerged and they have a purpose: to help address important areas for an airport’s success.
Pressure Points of Revenue: Airports require constant renovations and upgrades to keep up with passenger demand, innovative technology and sustainability goals. But finding funding to pay for these necessary upgrades takes some creativity – especially when faced with insufficient revenue.
2020 Vision: Learning about new trends is what drives success for the future. Find out what the future holds in concessions, transportation and construction.
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