2019 Agenda Highlights

Check out the full 2019 ACI-NA Annual Conference and Exhibition agenda here.

Aligning Organizational Structure to New Demands (Monday, 1:30 – 2:30 pm)

Business as we know it is changing significantly and airport operators are no exception. Innovation, changing customer expectations and increased pressure for greater non-aeronautical revenue generation are just some of the factors pushing leaders to re-think how their organization prepares for these new challenges. Hear from airport leaders on how they’re structuring their organizations, creating more cross-functionality and working closer with stakeholders to better serve their customers and communities.

How to Be More Financially Resilient? (Monday, 3:30 – 4:30 pm)

The Great Recession ended in 2009. A decade later economic indicators show the next recession may be on the horizon. Economists are hedging their bets by forecasting a downturn in the economy, if not a recession, over the next 12-24 months. If history has taught us anything, it is that the airline industry is more sensitive to economic downturns, as personnel and business travel budgets decline. And, as airline traffic declines, so do airport revenues that are tied to enplaned passengers. Is your airport financially and operationally ready to weather another recession? Join the conversation with your fellow airport executives and build your toolkit to ensure your airport is prepared.

Complex World of Airport Construction (Monday, 3:30 – 4:30 pm)

Airport capital projects worldwide are on the rise and the growth in terminals, runways and infrastructure construction shows no signs of slowing. A significant number of airports currently have major expansion programs in the works, which will certainly result in major construction going forward. As the ACI-NA Airport Infrastructure Needs Study, Terminally Challenged, found, airports in the U.S. face over $128 billion in infrastructure needs between now and 2023. Proportional needs exist in Canada. Our panel will discuss how airports in both countries are using innovative planning and design processes, capital program management techniques and project delivery strategies to meet these needs on-time, on-budget and on-quality.

Enabling 21st Century Passenger Processing (Monday, 3:30 – 4:30 pm)

The most successful airports have focused on passenger processing technologies and new solutions to improve the passenger experience and maximize operational efficiency. Passengers are constantly connected with smartphones, and as such, passengers demand an increased level of personalized service. Adopting a new passenger processing experience can optimize capacity of existing facilities and lower operational expenditures. Make sure you are taking advantage of resources to better serve your customers, avoid disruptions and increase passenger satisfaction.