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National Emergency Number Association

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Help Change Lives This Holiday Season

Every day, 9-1-1 professionals like you are a lifeline in moments of crisis, bringing hope and reassurance when it’s needed most. Now, you have the chance to extend that same life-changing support to members of our 9-1-1 family.

By contributing to NENA’s Gold Line Scholarship Fund, you’re opening doors to vital training and professional growth for those who may not otherwise have access. These scholarships are more than just financial aid – they empower recipients with the skills and knowledge to face the toughest challenges, adapt to change, and save lives.

Time and again, scholarship recipients share how these opportunities have transformed their work and boosted their confidence. This training doesn’t just enhance careers—it changes lives. Every dollar you give is a step toward helping fellow 9-1-1 professionals grow, thrive, and continue making a difference.

Your generosity sparks hope, growth, and transformation. Donate today and be part of something truly life changing.

 
#NENAGTW Early-Bird Pricing Expires 12.31 | Register & Book Overflow Housing Now!

Due to overwhelming demand, we're sold out of rooms at our 9-1-1 Goes to Washington host hotel. We've just added a block of rooms at the nearby DoubleTree Crystal City.

Click here to book your room at the DoubleTree.

Join hundreds of 9-1-1 professionals for 9-1-1 Goes to Washington — the premier event where policy meets action! Gain insider knowledge on the critical challenges facing emergency communications and advocate for the future of 9-1-1 directly with lawmakers and officials.

This unique conference empowers you to:

  • Shape the national 9-1-1 agenda;
  • Stay informed on key legislation, regulations, and policy initiatives; and
  • Make the voice of 9-1-1 heard by engaging directly with policymakers.

Don’t miss this one-of-a-kind opportunity to influence the future of 9-1-1. Register now and make a difference!

 
Join Us in Clearwater, FL in January for #NENASBP & the AI Critical Issues Forum!

Note: Our host hotel and conference site was largely unaffected by the recent storms in Florida and they are ready to welcome us in January! 

Learn, Collaborate, & Contribute!
Get ready for the NENA Standards & Best Practices Conference, the one-of-a-kind event where you’re in the driver’s seat! This interactive, attendee-powered conference goes beyond learning about the latest issues and standards shaping 9-1-1 technology and best practices – it's your opportunity to actively contribute to the guidelines, resources, and documents that are transforming 9-1-1 operations, systems, and services. Register today to secure your seat at the table to help shape what’s next for 9-1-1 and push PSAPs to new heights!

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing issues facing 9-1-1. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it!

Click here to register, here to book your housing, and here to learn more.

The Future Now & the Future Tomorrow: Exploring the Potential of Artificial Intelligence
Join us for a transformative two-day Critical Issues Forum focused on today’s applications of Artificial Intelligence (AI) in your 9-1-1 center, as well as what the near future holds for AI-driven innovation. Gain insights into the most cutting-edge technologies and learn how to leverage AI to revolutionize your PSAP operations right now, as well as how to plan for tomorrow.

This event is your opportunity to not only hear from leading AI experts, but also experience how these technologies can revolutionize your 9-1-1 center right now! Don’t miss this chance to stay ahead of the curve — register now and explore the future of AI in public safety!

Click here to register, here to book your housing, and here to learn more.
 
Apply Now to Take the ENP Exam in February

For more than two decades, NENA’s ENP program has certified excellence in 9-1-1. Those who hold this prestigious designation have shown a commitment to the public safety profession by meeting experience and participation benchmarks and demonstrated an in-depth and comprehensive knowledge of 9-1-1 technology and operations by passing the ENP examination.

If you're ready to sit for the exam this winter, then it's time to apply! The application deadline is Friday, December 20. Learn more here.

 
ICE 12 Report Highlights Breakthroughs in Advancing NG9-1-1 Interoperability & Cybersecurity

NENA has released the final report for its 12th Industry Collaboration Event (ICE 12), which brought together two dozen public safety technology companies from Oct. 21 to Oct. 25, 2024. Hosted at the Illinois Institute of Technology’s Real-Time Communications Lab in Wheaton, Ill., ICE 12 enabled vendors to collaboratively test cutting-edge solutions designed to transition public safety communications from legacy E9-1-1 systems to the advanced, data-rich, IP-based framework of Next Generation 9-1-1 (NG9-1-1).

The event featured rigorous, standards-driven testing of End-to-End PSAP interoperability and cybersecurity, marking a pivotal step towards interoperability based on NENA’s i3 Standard Version 3. A new Mid-Year Validation Event in June 2024, preceding the in-person ICE 12 gathering, allowed participants to retest scenarios from ICE 11, providing valuable insights and ensuring readiness for the main event.

Click here to read more. 

 
Request for Information: NENA Industry Collaboration Event (ICE) Host-Site Candidates

NENA: seeks information from facilities capable of supporting annual testing of NENA’s Next Generation 9-1-1 Industry Collaboration Events (ICE).

The ICE program, plays a pivotal role in the development and implementation of Next Generation 9-1-1 (NG9-1-1) systems. ICE events bring together vendors in an open, supportive, and collaborative environment that fosters a spirit of technical cooperation.

ICE testing events are convened on an annual basis in October. At the events, members of the public safety vendor community gather to test implementations of standards in a safe environment. The test cases are developed by the participants themselves under the auspices of the ICE Planning Committee, which is empaneled by representatives of the very companies that participate in the ICE event.

Every three years the ICE Steering Committee, as the oversight body, opens an RFI to seek information from potential hosts for the event. The ICE Steering Committee’s goals are to identify a capable and secure, conducive environment(s) to perform the inter vendor testing of Next Generation 9-1-1 elements and related standards; and to ensure a venue is committed-to and aware of the requirements to host NENA’s ICE with adequate facilities, resources, personnel, and related technology to achieve a successful event.

Click here to learn more about the RFI.  

 
SPONSORED POST: Your NG9-1-1 Data Solution

As the pressure to transition to NG9-1-1 increases, public safety data maintainers are scrambling to find a successful solution that merges fragmented data from disparate sources and formats into one accurate version. Many data contributors are finding the NGCS system has additional requirements, above NENA standards, and these requirements must be met 100%.

1Spatial’s solutions instantly check completeness and quality of your NG9-1-1 spatial datasets before you deliver it to the State or provision it to your ESInet. With automated data validation, your data is guaranteed to be accepted, reducing reworks and assuring that calls route to the correct PSAP. 1Spatial enables you to provision your data to your CAD, CAD mapping, or other PSAP system even though requirements are typically different than a NGCS system.

1Spatial combines a powerful rules engine, data aggregator, and provisioning capabilities with a self-service cloud platform to support public safety entities in their data readiness needs. The unique rules-based process includes pre-configured criteria aligned to NENA and State-specific rules, enabling users to immediately identify the required data adjustments and accurately pinpoint errors that can be rectified quickly.

Download this NG9-1-1 guide to see how 1Spatial can support your organization today.

 
Have confidence in your 911 service provider, again
INdigital®
Every 911 call demands reliability. INdigital provides Next-Generation Core Services tailored specifically for PSAPs—including geo-spatial call routing, integrated location services, text-for-911, and resilient disaster recovery solutions. Backed by a team of former dispatchers, we ensure your systems are ready to handle every critical moment. Count on INdigital—because your community counts on you
Explore the INdigital Advantage
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RapidDeploy
Upcoming Training Courses
01.06.25 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Bridgeport, WV | Register
01.06.25 | Center Training Officer (CTO) Program – Gretna, NE | Register
01.07.25 | Understanding Bias: Better Workplace, Better Service – Bridgeport, WV | Register
01.20.25 | Center Manager Certification Program (CMCP) | Gainesville, FL | Register
01.21.25 | 9-1-1 Center Supervisor Program | West Fargo, ND | Register
01.21.25 | Addressing for NG9-1-1 | ILO* | Register
01.29.25 | Center Training Officer (CTO) Program | McDonough, GA | Register
02.11.25 | Center Training Officer (CTO) Program | Colorado Springs, CO | Register
02.19.25 | 9-1-1 Center Supervisor Program | Gretna, NE | Register
02.21.25 | Transforming 9-1-1 Center Culture | Angleton, TX | Register
02.21.25 | Enhanced Caller Management | ILO* | Register
02.24.25 | Enhanced Caller Management | Emporia, KS | Register
02.25.25 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Emporia, KS | Register
02.26.25 | Preventing Telecommunicator Tunnel Vision | Emporia, KS | Register

*ILO stands for Instructor-Led Online 
 
Document Announcements
Stable Form Notice: NENA Standard for 9-1-1/988 Interactions
Having adjudicated all comments, the subject document is now considered "stable." Per NENA Development Group Operational Procedures, Section 3.3.2.6, a "Stable Form Notice" is being issued and can be viewed here.
 
Mission-Critical Communications Recording
Eventide Inc®
Specifically designed for mission-critical 24/7 operation in emergency call-taking, dispatch, air traffic management, and other communications environments, Eventide’s NexLogTM DX-Series recording solutions capture, record, and archive all calls, video, and screen activity. These recordings are available immediately for instant recall, forensic replay, incident reconstruction, burn to CD/DVD/Blu-ray, DRX, and more.
Discover the World’s Most Reliable and Secure Recording Solutions
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Volunteers Wanted
NENA Seeks Co-Chair for Communications Committee

NENA seeks a co-chair for the NENA Development Group's (NDG) Communications Committee. The preferred applicant should have a background in 9-1-1 public education, communications, and/or marketing and must be able to meet the commitments outlined here. The Communications Committee’s principal objective is to develop consistent materials and messages as an informational resource for the emergency communications community.

Committee Co-Chairs are responsible for appointing Working Group (WG) Co-Chairs, and other subject matter experts as appropriate, with the approval of the DSC Co-Chairs; preside over their respective Committee; and coordinate team efforts to include the responsibilities outlined here.

Committee Co-Chairs are expected to attend DSC meetings (weekly on Tuesday's 1:00 PM ET or as scheduled) and vote as a member of the DSC on matters that come before it.

If you are interested in applying for the Communications Committee Co-Chair position, please complete the Committee or Working Group Leadership Application and email it to the DSC Co-Chairs.

The deadline to apply is December 18, 2024.

 
Because 9-1-1 Is All We Do!
NGA 911 Inc.®
At NGA, we are on a mission to provide unmatched peace of mind, and equal access for everyone through our cutting-edge, cloud-based telecommunication solutions, powered by NEXiS. With the highest level of redundancy and resiliency, we ensure accurate, high-performance transmission of voice, text, and video during emergencies, prioritizing the needs of call-takers and PSAPs. Together, we forge unbreakable connections, empowering communities and saving lives when it matters most.
Discover The Power Of NEXiS
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NATIONAL EMERGENCY NUMBER ASSOCIATION | Alexandria, VA | P: 202.466.4911 | www.nena.org