NENA NEWS
Managing the Problem Employee
Wednesday, October 29 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Click here to register!
Problem employees can be found in every profession. However, in the 9-1-1 center, poor performance and unprofessionalism can negatively affect the entire team and degrade the level of service provided to the public. Without a fair, objective, and consistent method in place for dealing with these situations, you may find yourself unable to resolve problem employee issues, or worse, expose your center to a potential lawsuit.
Join us for this webinar to learn about the steps you can take and procedures you can implement to effectively deal with problem employees and get the most out of your staff. Attendees will come away with a thorough understanding of evaluations, performance improvement plans, and discipline best practices and receive access to sample policies and forms.
Can't attend on the 29th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.
Attendees of our conference are always looking for new and better ways of doing things in their professional and personal lives. Feedback from previous conferences shows that attendees expect to walk out of each breakout with key takeaways that are new and can be immediately implemented when they return to their offices.
This is where we want your help. The NENA 2015 Conference Team is looking for session proposals in the following topic areas: Accessibility; Analytics & Big Data; Applications & Technology Innovation; Call Taking & Processing; Cybersecurity; Data Management & Utilization; GIS; Hiring & Staffing; Interpersonal Issues; Leadership & Management; Next Generation 9-1-1; Personal & Professional Development; Preparedness & Contingency Planning; PSAP Administration; Public Education & Outreach; Regulation, Policy, & Governance; Stress, Health, & Wellness; Text Messaging; Training; and Wireless Challenges.
To ensure your submission receives due consideration, please ensure that:
- Your proposal is issue focused, not product focused;
- Your 65-word presentation description contains a precise objective and a clear audience takeaway; and
- You use proper grammar, capitalization, and punctuation.
Submit your great ideas by Oct. 31. The online submission form for session abstracts is available at www.nena.org/nena2015/cfp. You can email Chris Nussman with any questions you may have.
Earlier this week you received an email from NENA with a link to your 2015 NENA dues notice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing.
Instantly renew your membership online in just a few easy steps:
1) Simply log in to the NENA website.
2) Go to your Manage Profile page.
3) Click on Membership under the "Account History" header to view your renewal options.
4) Pay online by check or credit card.
5) Print out a receipt for your records.
In appreciation of your continued support, when you renew online by credit card before Dec. 31, 2014, you will receive free access to an upcoming NENA webinar of your choice - a $50 value!
We look forward to sharing many new and exciting member benefits with you in the coming year!
Looking to get more out of your career? Want to stay on top of the latest in emergency communications? Need continuing education credits? NENA’s education program has just what you are looking for! Upcoming offerings include:
10.29.14 - Webinar Wednesday - Managing the Problem Employee - Register here!
11.19.14 - Caught in the Middle: A Guide to Middle Management - Omaha, NE - Register here!
12.8-12.14 - Center Manager Certification Program (CMCP) - Davenport, IA - Register here!
Our courses and certification programs, developed and led by experts in the field, provide relevant, informative, and up-to-date training on all aspects of 9-1-1 technology and PSAP operations. Check out the current list of classes toward the end of this email or view it online.
We're currently booking classes for 2015 and are adding more to the calendar every day! Highlights include our newly revamped versions of Leadership in the 9-1-1 Center and Customer Service: Takes Seconds, Saves Minutes. Contact Ty Wooten if you would like to schedule a class in your area, or if you have any questions.
And don't forget to like the NENA Education & Training Facebook page for the latest news and announcements!
NENA has issued an open call for submissions for publication consideration for the Winter 2014/15 edition of NENA's official magazine, The Call. Articles on any 9-1-1/public safety operations or technology topic will be considered. Manuscripts should not exceed 20 double-spaced pages and should follow current American Psychological Association (APA) style. Further instructions for authors can be found by clicking here. Manuscripts may be submitted electronically; send the document as an email attachment to NENA Communications Director Chris Nussman for consideration by Nov. 17, 2014.
AmazonSmile is a simple and automatic way for you to support NENA every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to NENA.
To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.
On your first visit to AmazonSmile, you need to search for and select " National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.
Click here to learn more and here to start shopping now!
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
OPS UPDATE
The NENA Succession Planning Information Document provides PSAPs and governing 9-1-1 authorities with information to identify and plan for changes in critical tasks positions. The unique nature of Communications Centers/PSAPs means that no Operational Document can fully capture the needs of all PSAPs. This document is intended to provide guidance and is not intended to be all-encompassing.
The NENA NG9-1-1 Policy Routing Rules Operations Guide assists 9-1-1 Governing Authorities in using Policy Routing Rules (PRRs) during the full life cycle of a NG9-1-1 System. The document provides considerations and recommendations to 9-1-1 Governing Authorities implementing NG9-1-1 systems during the Request For Information (RFI) and Request For Proposals (RFP) used to select a vendor, through the implementation phase where PRRs are initially established, to the steady-state operations of a NG9-1-1 System where PRRs are refreshed and refined. Using the information in this document, the reader will be able to take full advantage of the power of PRRs defined in the NG9-1-1 Standards referenced. This document is intended for staff of 9-1-1 Governing Authorities and PSAPs with a baseline understanding of NG9-1-1. Reading the reference documents listed in Section 4 is helpful, but is not a requirement to use this document.
The Centers for Disease Control and Prevention (CDC) has posted Interim Guidance for Emergency Medical Services (EMS) Systems and 9-1-1 Public Safety Answering Points (PSAPs) for Management of Patients with Known or Suspected Ebola Virus Disease in the United States online at the CDC website.
Coordination among PSAPs, the EMS system, health care facilities, and the public health system is important for a coordinated response to Ebola. Each 9-1-1 and EMS system should seek the involvement of an EMS medical director to provide appropriate medical oversight. The guidance provided in this document is based on current knowledge of Ebola. It is intended for 9-1-1 Public Safety Answering Points, EMS, and medical first responders including firefighters and law enforcement personnel. The guidance is not intended to set forth mandatory requirements or establish national standards.
TECH UPDATE
Today there are home phones and services being introduced to change wireline service to wireless connectivity. A current example is Wireless Home Phones (WHP) where the CMRS network may be providing service to a static or portable (nomadic) adapter or device that is not a mobile wireless handset. In addition, various types of small cells, including home femtocells, are using wireline broadband access to improve CMRS wireless coverage and accessibility in homes, businesses, and public locations. These growing trends bring about an increasing need to maintain the availability of known dispatchable addresses for 9-1-1 at primarily indoor locations. In most instances the address or dispatchable location is known or can be obtained, rather than a less accurate Wireless Phase 2 derived longitude and latitude.
This Work Group will: (1) Analyze current Wireless Home Phone (WHP) deployments with regard to wireline and Interconnected VoIP E9-1-1 parity for devices that are not generally mobile and provide as appropriate new recommended NENA standards to allow the most precise location information. (2) Analyze current Femtocells and Small Cell deployments in regard to wireline and Interconnected VoIP E9-1-1 parity for devices that are not generally mobile and provide as appropriate new recommended NENA standards to allow the most precise location information. (3) Analyze the greater growing use of CMRS wireless handsets with Wi-Fi voice capability or Wi-Fi only handsets for indoor Wi-Fi calling situations that are not generally mobile and the current default to wireless E9-1-1 Phase 1 and Phase 2 calling. (4) Analyze other similar current and near-term potentially problematic cases and expected new situations, and either include in a standard to formally establish expected methods or define for additional future work.
Click here to join this Work Group. The initial kick-off conference call will be held Nov. 4, 2014, at 4PM Eastern.
When developing and deploying technical standards that employ enumerations, or lists of values, where the enumeration or lists can reasonably be expected to change over time as new technology, vendors, service providers or other stakeholders evolve, a known stable way to maintain the current acceptable values in the enumeration or list is required. The values in the enumeration or list are called a registry. This document describes how registries are created and maintained in NENA.
Click here to review the standard and here to access the NENA Registry System.
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends and updates on public safety issues—not just 9-1-1, but police, fire and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (a members-only feature), and manage postings online.
UPCOMING EDUCATION COURSES
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