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NENA NEWS
 Thank you for everything you do to keep people safe every day! Click the image above for a special video tribute... As an added thanks, use code THANKSTCS for an extra 20% off in the NENA store this week! Emergency call takers have a new opportunity for education and professional development as the Friends of 9-1-1 initiative announces the availability of Telecommunicator Continuing Education Scholarships. Applications for the program are being accepted through April 30 and are open to any 9-1-1 call taker with at least one year of experience and in good standing with his or her employer.
"Being a 9-1-1 call taker is a rewarding but pressure-packed job," explained Brian Fontes, CEO of NENA. "It requires a variety of skills gained through training and experience. These professionals often work long shifts, handling dozens of calls, and often not knowing how or if the various emergencies are resolved. Being responsive to those in need, harnessing new technologies, and managing the stress of the job drives a need for expanded training, professional development, and wellness programs for call takers in nearly every community." The scholarships are the first to be made available through Friends of 9-1-1. Each Telecommunicator Continuing Education Scholarship recipient will receive:
Customer Service: Takes Seconds, Saves Minutes
Wednesday, April 30 | 3PM Eastern (live) or On-Demand $50 (NENA Members) | $85 (Non-Members) Click here to register! This webinar is for all public safety communications employees, from telecommunicator to director. The training explains why customer service is necessary and serves as a guide to improve the individual telecommunicator’s customer service, as well as the center's as a whole. It focuses on our customers: the citizens, public safety responders, and our coworkers. Helpful tips will be shared, including strategies for internal changes that can be made to positively affect customer service performance. Get the team together for this hour-long interactive presentation where you will:
Webinar Access Info Dial-in and web-access details will be provided to attendees via email the week of the webinar. Click here to view descriptions of the 90 hours of Education & Training Sessions at NENA 2014! Featuring respected national leaders in the public safety, technology, and policy arenas, each breakout brings attendees together with experts to learn about and discuss the issues affecting you on a daily basis.
And don’t forget: Every full-conference registration includes unlimited online, on-demand access to more than 90 hours of audio recordings and synchronized slide presentations from every education session at NENA 2014! Click here to register for NENA 2014 online or here to download a paper form. Visit the NENA 2014 webpage for full conference details! Please note: If you submitted to present at NENA 2014, you were sent a notification regarding your submission status on March 28. We have had reports from some that this message may have been marked as spam. Click here to email us if you need to to inquire about your session proposal. Voting for NENA's 2014-2015 Executive Board opens Tuesday, April 29 and runs until Tuesday, May 27. On Tuesday, April 29, eligible members will receive an email with a direct link to NENA's online ballot along with voting instructions. Once a member logs in, he or she will be able to review the nominations and vote. After officially casting a vote, the voter will not be able to change his or her vote or access the ballot again. This election is for the following position:
Western Regional Director (two candidates; open to voting-eligible NENA Members in the region)
After the voting period has ended, the Election Committee will certify the results on Sunday, June 15 in Nashville, TN, in accordance with NENA Bylaws. Join us at NENA 2014 in Nashville from June 14-19, where the results of the election will be announced and your new Executive Board installed! Contact Bri Robinson with any questions about the candidates, the voting process, or general election details. The NENA Publications Committee has issued an open call for submissions for publication consideration for the Summer 2014 edition of NENA's official magazine, The Call. Articles on any 9-1-1/public safety operations or technology topic will be considered. Manuscripts should not exceed 20 double-spaced pages and should follow current American Psychological Association (APA) style. Further instructions for authors can be found by clicking here. Manuscripts may be submitted electronically; send the document as an email attachment to NENA Communications Director Chris Nussman for consideration by May 21, 2014.
The FL NENA Education Committee will be hosting an ENP Study group beginning April 29, 2014. Email Laurene Anderson to register. Click here for more information.
Looking to get more out of your career? Want to stay on top of the latest in emergency communications? Need continuing education credits? NENA’s education program has just what you are looking for! We've already scheduled dozens of educational opportunities for you in 2014 and are adding more to the calendar every day! Upcoming offerings include:
And don't forget to like our new NENA Education & Training Facebook page for the latest news and announcements! On the morning of Saturday, June 14, kick off your NENA 2014 experience by lacing up your running or walking shoes and participating in the Friends of 9-1-1 first-ever "Run for 9-1-1" charity 5k!
The run/walk promotes healthy living among 9-1-1 professionals, gives the Nashville community and supporters from around the country a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. When: Saturday, June 14, 2014 at 7 a.m. Start Location: Bridgestone Arena, 5th and Broadway Route includes: Bridgestone Arena, Music City Center, Midtown, and Music Row Registration Fees:
Sign up for the race today! Registration is available for both individual and teams! Sign up as a chapter, an agency/company, a committee, or just as friends! Participating as a group can make the event even more fun, and teams save on registration fees! Can’t join the run/walk but still want to participate? Join the race virtually by becoming a Friend of 9-1-1 Fundraiser! Learn more about the Friends of 9-1-1 program at www.friendsof911.org. At NENA 2014 (June 14-19 in Nashville, TN) you will not only hear about the public safety issues of the present and the future, but also gain practical, real world know-how that you can take home with you and put into action immediately. No matter what your role is in public safety, NENA 2014 delivers the education, resources, and contacts you need to be better-equipped to do your job and actively prepare for the road ahead.
Featuring inspiring keynote speakers, dozens of education and training sessions designed to inform and empower, comprehensive full-day and multi-day courses and workshops with real-world applications, unparalleled opportunities to network with peers and make the right connections, and an expo hall showcasing cutting-edge products and services, NENA 2014 is the must-attend event of the year for today’s emergency communications professional. Don’t miss your chance to be a part of it! And don’t forget: Every full-conference registration includes unlimited online, on-demand access to more than 90 hours of audio recordings and synchronized slide presentations from every education session at NENA 2014! Click here to register online or here to download a paper form. Click here to make your housing reservations today. With two new hotels just added and many hotels already close to being sold out, be sure to book soon to get the best possible rate at your hotel of choice! Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
UPCOMING DEADLINES
Each year at the association's Annual Conference, NENA honors those 9-1-1 professionals and members of the NENA family who have passed during the previous year. If you would like someone included in the "In Memoriam" tribute video, please contact Southeastern Region Director, Linda Draughn-Woloski.
MEMBER SPOTLIGHT
This special feature highlights individual NENA Members from various backgrounds, industry segments, experience, and geographic locations. It offers members an opportunity to share their story with their colleagues and the greater NENA community.Click here to email NENA Member Services Director Bri Robinson if we should feature you or someone you know.
NENA: Why did you choose a career in public safety?  Michael Ball: After working as an EMT and Paramedic, I transitioned to the IT side of 9-1-1 because of my background with telecommunications and networks. Public Safety is simple in a few aspects and complex in most others. It never seems to hand you the same thing every day, and I believe that’s what I love about my career. NENA: What do you like best about your job? MB: The people that I work with and the team I have make my job one of the best around. It doesn’t matter what the issues are or what the project entails, we seem to be very successful at what we do, and that is what makes the long hours worth it. Click here to read the rest of Michael's interview. OPS UPDATE
The NENA NG9-1-1 Education and Training working group has prepared a few talking points related to text-to-9-1-1 in order to ensure that the 9-1-1 community provides a consistent message nationwide. If contacted by the media related to text-to-9-1-1, below are talking points that may be used. These messages can be incorporated into a news release or educational materials.
Click here to visit the text-to-9-1-1 resources page, where you will find the Media Tips document, along with other valuable text-to-9-1-1 documents, including the Information and Planning Guide, training documents, and more. In preparing for NG9-1-1 technology, as well as planning for routine replacement of PSAP premise equipment that is reaching the end of its service life, 9-1-1 administrators need to develop well-written Request for Proposals (RFPs) that clearly define requirements and expectations for any proposed systems. However, the process of defining minimum baseline functionality, desired features, and expected deliverables in order to ensure a successful system implementation can be quite frustrating for the PSAP administrator as well as the responding prospective vendors. The anticipated product of this workgroup will be an informational document for PSAP administrators that will assist them with the essential elements and best practices of RFP documents as well as a sample boiler plate template to help successfully identify and document requirements for procurement of PSAP equipment. Members of both the PSAP and vendor community are encouraged to participate in this workgroup. If you would like to volunteer for this NENA Work Group, please complete the Join this Work Group form associated with the Request for Proposal (RFP) Work Group. Any specific questions may be directed to Lisa Dodson.
Project Need:
PSAPs may receive emergency calls from railroad call centers, railroad-sworn personnel, or similar parties related to railroad incidents. PSAPs must interact with railroad call centers when the PSAP becomes aware of an incident requiring emergency assistance involving a railroad. Stakeholders: Public Safety Authorities, PSAPs, Railroad Call Center management and personnel, Federal Railroad Administration, Railroad field responders, Emergency First Responders Scope: It is of benefit to both railroad and PSAP personnel to have standardized national recommendations and procedures, ensuring a quick and accurate information exchange. The NENA railroad and PSAP working group (WG) will provide information and guidance for updating of NENA 56-507 Railroad Public Safety Answering Points (PSAPs) Interaction document. The WG shall provide updated information and guidance for operational interaction between PSAPs, railroad call centers, railroad-sworn personnel in the field and related railroad responders. Interested parties should send an email to DSC-leadership@dev.nena.org. Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.2.2 a "Stable Form Notice" is being issued and is shown at the bottom of this email.
4.4.2 Disclosure During Review Period When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website. Once the 60 days have passed, the document will go to the Process Review Committee for approval. Stable Form Notice Background The NENA Intellectual Property Rights ("IPR") Policy, available at http://www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form. Notice The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time. Deliverable Information Title: NENA Hearing Standards for Public Safety Telecommunicators Document Number: NENA-STA-007 URL: http://dev.nena.org/apps/group_public/document.php?document_id=3365&wg_abbrev=psapops-hearstd Date of Notice: March 17, 2014 Submission Deadline: May 17, 2014 NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice TECH UPDATE
The Emergency Services IP Network Design (ESIND) Work Group is currently looking for volunteers to assist in reviewing the Emergency Services IP Network Design document. Several areas in the document will need to be improved including:
This important work will result in the updating of NENA 08-506 that can be used by vendors and 9-1-1 authorities when implementing NG9-1-1 systems. To join this group, please go here, complete and submit the form, which will go to the work group co-chairs, Jim Lockard and Joel McCamley.
The National Cybersecurity and Communications Integration Center (NCCIC) at DHS has issued this public advisory on this vulnerability with some basic guidance.
GOVERNMENT AFFAIRS UPDATE
The Federal Communications Commission’s Public Safety and Homeland Security Bureau announces a workshop on "Public Safety Imperatives for All-IP Networks." The 1 ½ day workshop will be held on Thursday, April 17, 2014, and Friday, April 18, 2014. The workshop will be comprised of four sessions that will focus on current public safety, emergency response, and national security dependencies on legacy switched telecommunications infrastructure and challenges in four categories: (1) day-to-day public safety operations in an all-IP world; (2) disaster preparation and responses in an all-IP world; (3) additional risk factors from cyber exploits on commercial, public and government networks; and (4) the impact of technology transitions on national security and federal government systems.
The workshop will be free and open to the public. Individuals interested in attending this event must pre-register online at http://transition.fcc.gov/pshs/event-registration.html. Also, the event will be shown live at www.fcc.gov/live for those who cannot attend in person. Click here for more information. EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues — not just 9-1-1, but police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (members-only feature), and manage postings online.
Visit the Career Center to learn more.
UPCOMING EVENTS
From reporting on the Afghanistan and Iraq wars to covering the on-going situation in the Middle East/North Africa, to observing the North Korean celebration of the 65th Anniversary of the Workers Party, to witnessing the final troops leaving Iraq from Camp Virginia in Kuwait and visiting the very border spot where he entered Iraq on March 20, 2003, embedded with the Marines, Woodruff conveys the most influential stories facing our world today.
In January of 2006, while reporting on U.S. and Iraqi security forces, Woodruff was seriously injured by a roadside bomb that struck his vehicle near Taji, Iraq. In an instant, his life was altered forever. Sharing stories from his moving and inspirational best-selling memoir, In An Instant, which he co-authored with his wife, Lee, Woodruff captivates audiences and leaves them with a new understanding of the fragility of life, the strength of family, the bravery of those who helped save his life, and lessons on how to survive and overcome even the most tragic of circumstances.
For his intrepid ability to get at the heart of a story, Woodruff has won numerous awards including three Emmys, a George Foster Peabody, an Alfred I. Dupont Award, and the Daniel Pearl Award for Courage and Integrity in Journalism. After his miraculous recovery, the Woodruffs established the Bob Woodruff Foundation (ReMIND.org), which assists wounded servicemen and their families with receiving the long-term care they need and helps them successfully reintegrate into their communities.
Due to overwhelming demand, we have added two new housing options for the NENA 2014 Conference & Expo, June 14-19, 2014, in Nashville, TN! Click here to make your reservations today. With a wide variety of options just steps from the Music City Convention Center and all that downtown Nashville has to offer, be sure to book early to get the best possible rate at your hotel of choice!
Questions? Email Lacey Rimoli-Wiesel or Colette Hanna or call the NENA 2014 Housing Bureau directly at 954-404-8252.
More Details Coming Soon! Stay tuned for lots more about NENA 2014 in the coming weeks!
06.14-19.14 | NENA 2014 Conference & Expo | Nashville, TN 10.05-08.14 | NENA Development Conference | Orlando, FL 10.04-07.15 | NENA Development Conference | Austin, TX 10.02-05.16 | NENA Development Conference | Austin, TX UPCOMING EDUCATION COURSES
04.30.14 - Webinar Wednesday - Customer Service - Online Live or On-Demand - Register here!
04.28.14 - Quality Assurance Beyond Call Taking - Orlando, FL (IAED Navigator) 04.29.14 - Caught in the Middle: A Guide to Middle Management - Orlando, FL (IAED Navigator) 05.12-16.14 - Center Manager Certification Program - Seattle, WA - Register here! 05.14.14 - From Ostrich to Eagle: Improving the PSAP Work Culture - Virginia Beach, VA (VA NENA Conference) 05.18.14 - Change Management in 9-1-1 - Lansing, MI - Register here! 06.11-15.14 - Center Manager Certification Program - Nashville, TN (NENA 2014) 06.14.14 - Supervisory Development: A Guide to Moving Ahead in Your Career - Nashville, TN (NENA 2014) 06.14-15.14 - SOP SOS - Nashville, TN (NENA 2014) 06.14.14 - Interpersonal Skills - Nashville, TN (NENA 2014) 06.15.14 - Liability Issues in the 9-1-1 Center - Nashville, TN (NENA 2014) 06.15.14 - Comm Center Staffing Workshop - Nashville, TN (NENA 2014) 06.15.14 - Caught in the Middle: A Guide to Middle Management - Nashville, TN (NENA 2014) 06.15.14 - Developing a Quality Assurance Program from Call to End of Incident - Nashville, TN (NENA 2014) 06.15.14 - Understanding Databases in NG9-1-1 - Nashville, TN (NENA 2014) 08.13.14 - Overcoming Negativity in the Comm Center - Salt Lake City, UT (NENA Education Summit) 08.14.14 - Caught in the Middle: A Guide to Middle Management - Salt Lake City, UT (NENA Education Summit) 08.15.14 - Customer Service for 9-1-1 Professionals - Salt Lake City, UT (NENA Education Summit) 09.05.14 - Customer Service for 9-1-1 Professionals - Sacramento, CA (NENA Education Summit) 09.06.14 - Developing a Quality Assurance Program from Call to End of Incident - Sacramento, CA (NENA Education Summit) 09.07.14 - Caught in the Middle: A Guide to Middle Management - Sacramento, CA (NENA Education Summit) 09.15-19.14 - Center Manager Certification Program - Waterbury, CT Questions? Want to bring a course directly to you? Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information. |
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National Emergency Number Association Alexandria, VA 800.332.3911 P: 202.466.4911 Fax: 202.618.6370 www.nena.org |