Tomorrow or On-Demand: Webinar on 9-1-1 Project Management

Project Management 101
**New Date** Wednesday, April 2 | 3 p.m. Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Register now!

No matter what size your agency or company, if your work number is 9-1-1, there are many things you share with your fellow professionals in the public safety communications community. Long shifts, difficult callers, and a love of coffee are just a few. But the biggest thing we share may be managing, organizing, designing, and implementing projects. 

From the implementation of a new CAD or radio system, to the construction of your agency's new center, nearly every agency is involved with projects large and small on an almost a constant basis. Sadly, most directors, managers, and supervisors are put into the role of Project Manager or Lead with little or no training or support for that vital process. As a result, deadline slips, scope creeps, and change orders blossom (don't worry, we will define those terms for you).

In this informative, entertaining, and dynamic webinar presentation, you will learn some of the basics of how to ensure your project is a success. By outlining successful (and not so successful) experiences; general project management guidelines from a public safety prospective, and resources available to assist any emergency professional, Jim Lake and Christopher Carver of NENA's Education Advisory Board will help you to ensure that you experience better results - whether it is a $10,000 or a $10,000,000 project. 

Can't attend on the 2nd? Register now and receive on-demand access to the webinar archive.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.

 

Full NENA 2014 Session Details Now Available!

Click here to view descriptions of the 90 hours of Education & Training Sessions at NENA 2014!  Featuring respected national leaders in the public safety, technology, and policy arenas, each breakout brings attendees together with experts to learn about and discuss the issues affecting you on a daily basis. 

And don’t forget: Every full-conference registration includes unlimited online, on-demand access to more than 90 hours of audio recordings and synchronized slide presentations from every education session at NENA 2014!

Click here to register for NENA 2014 online or here to download a paper form.

 

New Scholarship Opportunity for Telecommunicators

Friends of 9-1-1 is happy to announce the availability of five Telecommunicator Continuing Education Scholarships!
 
This scholarship opportunity is open to any telecommunicator with at least one year of experience and in good standing with his or her current employer. 
 
Each Telecommunicator Continuing Education Scholarship recipient will receive the following:

• Complimentary registration to the NENA 2014 Conference & Expo
• Complimentary registration for a one-day pre-conference course of choice at NENA 2014
• A $500 travel stipend

Click here to learn more and to apply online. Applications are due by April 30, 2014.

 

9-1-1 Education Month Recognizes Nation’s Unsung Heroes

Nearly every community is home to 9-1-1 call takers who have calmly and professionally saved the day in dangerous situations, whether it involves walking parents through saving their baby’s life or communicating with a man who can’t speak by having him tap the phone "yes" or "no" to a series of questions.  
 
NENA believes that April, also known as National 9-1-1 Education Month, marks the perfect time to say "thank you" to these local call takers for their selfless service. The month also presents an opportunity to get up to date on the challenges the 9-1-1 system faces.
 
"The better educated citizens are about 9-1-1, the more likely everyone will be to receive rapid, effective emergency help in their hour of need," NENA President Bernard Brown said. "Always be ready to provide your location and callback number, and never hang up before instructed to do so."

Click here to read more.
 
For more 9-1-1 tips and resources, check out www.nena.org/911educationmonth. 

 

Plan Now to Attend Upcoming NENA Training Programs

Looking to get more out of your career? Want to stay on top of the latest in emergency communications? Need continuing education credits? NENA’s education program has just what you are looking for! We've already scheduled dozens of educational opportunities for you in 2014 and are adding more to the calendar every day! Upcoming offerings include:

• NENA Education Summit in Illinois (hosted by Motorola)
• NENA Center Manager Certification Program in Washington State
• Change Management in 9-1-1 in Lansing, MI
  

Our courses and certification programs, developed and led by experts in the field, provide relevant, informative, and up-to-date training on all aspects of 9-1-1 technology and PSAP operations. Check out the current list of classes toward the end of this email or view it online. Contact Ty Wooten if you would like to book a class in your area, or if you have any questions.

And don't forget to like our new NENA Education & Training Facebook page for the latest news and announcements!

 

Sign Up for the First Annual "Run for 9-1-1!"

On the morning of Saturday, June 14, kick off your NENA 2014 experience by lacing up your running or walking shoes and participating in the Friends of 9-1-1 first-ever "Run for 9-1-1" charity 5k!
 
The run/walk promotes healthy living among 9-1-1 professionals, gives the Nashville community and supporters from around the country a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities.
 
When: Saturday, June 14, 2014 at 7 a.m.

Start Location:  Bridgestone Arena, 5th and Broadway

Route includes: Bridgestone Arena, Music City Center, Midtown, and Music Row

Registration Fees:

• $30 Now – 5/2/2014
• $35 5/3 – 6/13/2014
• $40 Race Day
• $100 for a team of five

Awards: Every participant will receive a complimentary t-shirt and medal for completion, grand prizes for Top 3 Finishers, Male and Female, and giveaways for all!

Sign up for the race today! Registration is available for both individual and teams! Sign up as a chapter, an agency/company, a committee, or just as friends!  Participating as a group can make the event even more fun, and teams save on registration fees! 

Can’t join the run/walk but still want to participate? Join the race virtually by becoming a Friend of 9-1-1 Fundraiser!

Learn more about the Friends of 9-1-1 program at www.friendsof911.org.

 

Register Today for the NENA 2014 Conference & Expo

At NENA 2014 (June 14-19 in Nashville, TN) you will not only hear about the public safety issues of the present and the future, but also gain practical, real world know-how that you can take home with you and put into action immediately. No matter what your role is in public safety, NENA 2014 delivers the education, resources, and contacts you need to be better-equipped to do your job and actively prepare for the road ahead.

Featuring inspiring keynote speakers, dozens of education and training sessions designed to inform and empower, comprehensive full-day and multi-day courses and workshops with real-world applications, unparalleled opportunities to network with peers and make the right connections, and an expo hall showcasing cutting-edge products and services, NENA 2014 is the must-attend event of the year for today’s emergency communications professional. Don’t miss your chance to be a part of it!

And don’t forget: Every full-conference registration includes unlimited online, on-demand access to more than 90 hours of audio recordings and synchronized slide presentations from every education session at NENA 2014!
 
Click here to register online or here to download a paper form.

Click here to make your housing reservations today. With two new hotels just added and many hotels already close to being sold out, be sure to book soon to get the best possible rate at your hotel of choice!

 

Not Receiving NENA Mail?

Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.

 

"In Memoriam" Submissions Due May 15

Each year at the association's Annual Conference, NENA honors those 9-1-1 professionals and members of the NENA family who have passed during the previous year. If you would like someone included in the "In Memoriam" tribute video, please contact Southeastern Region Director, Linda Draughn-Woloski.

 

Participants Sought for Public Safety/Railroad Interaction Standard Operating Procedure Working Group

Project Need:
PSAPs may receive emergency calls from railroad call centers, railroad-sworn personnel or similar parties related to railroad incidents. PSAPs must interact with railroad call centers when the PSAP becomes aware of an incident requiring emergency assistance involving a railroad.

Stakeholders:
Public Safety Authorities, PSAPs, Railroad Call Center management and personnel, Federal Railroad Administration, Railroad field responders, Emergency First Responders

Scope:
It is of benefit to both railroad and PSAP personnel to have standardized national recommendations and procedures, ensuring a quick and accurate information exchange. The NENA railroad and PSAP working group (WG) will provide information and guidance for updating of NENA 56-507 Railroad Public Safety Answering Points (PSAPs) Interaction document. The WG shall provide updated information and guidance for operational interaction between PSAPs, railroad call centers, railroad-sworn personnel in the field and related railroad responders.

Interested parties should send an email to DSC-leadership@dev.nena.org.

 

Enbridge Now Offering Online Pipeline Emergency Training for 9-1-1

Enbridge recently announced the successful launch of an online pipeline emergency training program for 9-1-1 center personnel serving areas along Enbridge’s onshore pipeline systems throughout the United States and Canada, including the Vector Pipeline system operated by Enbridge. The training was developed in partnership with NENA and includes material from a NENA standard and Pipeline Emergencies, an industry leading pipeline emergency response training program developed by the National Association of State Fire Marshals (NASFM). 

The one-hour training program features 3-D, interactive graphics to help call takers and dispatchers better visualize how to initiate a response to pipeline incidents. The program covers the basics of crude oil and natural gas gathering and transmission pipeline operations. It also includes real-life scenarios that guide dispatchers on how to recognize the warning signs of a potential pipeline emergency, locate contact information for pipeline operators, and relay information to the public and emergency responders.

Information on accessing the training program can be obtained by sending an email to ERinfo@enbridge.com.

 

Stable Form Notice: NENA Hearing Standards for Public Safety Telecommunicators

Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.2.2 a "Stable Form Notice" is being issued and is shown at the bottom of this email.
 
4.4.2 Disclosure During Review Period
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.
 
Once the 60 days have passed, the document will go to the Process Review Committee for approval.
 
Stable Form Notice
 
Background 
The NENA Intellectual Property Rights ("IPR") Policy, available at http://www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form.
 
Notice 
The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time. 
 
Deliverable Information 
Title: NENA Hearing Standards for Public Safety Telecommunicators
Document Number: NENA-STA-007
URL: http://dev.nena.org/apps/group_public/document.php?document_id=3365&wg_abbrev=psapops-hearstd  
Date of Notice: March 17, 2014
Submission Deadline: May 17, 2014   
 
NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice

 

NENA NG9-1-1 US Civic Location Data Exchange Format (CLDXF) Standard Now Available

The NENA NG9-1-1 CLDXF standard supports the exchange of United States civic location address information about 9-1-1 calls, both within the US and internationally. The NENA NG9-1-1 CLDXF standard covers civic location addresses within the United States, including its outlying territories and possessions. The NENA NG9-1-1 CLDXF standard defines the detailed data elements needed for address data exchange.

The CLDXF document was developed to:

• Provide a definitive set of core civic location data elements that support emergency call routing and dispatch.
• Map a profile between Presence Information Data Format-Location Object (PIDF-LO) and those same NENA core civic location data elements.
• Map those civic location data elements to the corresponding Federal Geographic Data Committee, United States Thoroughfare, Landmark, and Postal Address Data Standard, Document Number FGDC-STD-016-2011 set of data elements, which was sponsored by the Urban and Regional Information Systems Association (URISA) and the National Emergency Number Association (NENA).
• Provide illustrative examples of address parsing.

 

Emergency Incident Data Document (EIDD) Information Document Now Available

As agencies and regions move forward with implementing NG9-1-1 and IP based emergency communications systems, it is critical that they adhere to a standardized, industry neutral format for exchanging emergency incident information between disparate manufacturer’s systems located within one or more public safety agencies, and with other incident stakeholders.

The goal of the NENA/APCO Emergency Incident Data Document (EIDD) working group is to initiate the process of creating a National Information Exchange Model (NIEM) conformant, American National Standard (ANS) that will be used to share emergency incident information between and among authorized entities and systems. The Emergency Incident Data Document (EIDD) Information Document is the first step toward achieving that goal. The content of this document provides the recommended list of data components, their relationships to each other, the data elements contained within each data component, and where applicable the registries that control the available values for appropriate data elements. A joint NENA/APCO group is working on an EIDD American National Standard (ANS). Once completed, the ANS will replace this document.

 

NENA Seeks Participants for ICE 6: End to End Test of i3 Architecture

NENA is now inviting vendors to participate in the next NG9-1-1 interoperability Industry Collaboration Event (ICE). At recent ICE events, we tested various components and aspects of the i3 architecture; however, the various aspects were not tested simultaneously. ICE 6 will focus on comprehensive end-to-end functionality, interaction between vendor elements (external interfaces), and interoperability testing. 

You may provide all comments and responses to Brian Knueppel and Delaine Arnold. Click here for additional info.

 

National 911 Program Releases NG9-1-1 Standards Report

The National 911 Program recently released its most recent update of the report "Next Generation 911 (NG911) Standards Identification and Review: A compilation of existing and planned standards for NG911 systems." The value of this report lies in the fact that each of the SDOs whose standards are included have reviewed the content for accuracy and were supportive of the National 911 Program’s effort to provide the 9-1-1 community with a cumulative list of NG911-related work. These standards will be especially important in ensuring a seamless emergency communication system, particularly as the Nationwide Public Safety Broadband Network is deployed.

 

FCC Announces Workshop on Technology Transitions & Public Safety

The Federal Communications Commission’s Public Safety and Homeland Security Bureau announces a workshop on "Public Safety Imperatives for All-IP Networks." The 1 ½ day workshop will be held on Thursday, April 17, 2014, and Friday, April 18, 2014. The workshop will be comprised of four sessions that will focus on current public safety, emergency response, and national security dependencies on legacy switched telecommunications infrastructure and challenges in four categories: (1) day-to-day public safety operations in an all-IP world; (2) disaster preparation and responses in an all-IP world; (3) additional risk factors from cyber exploits on commercial, public and government networks; and (4) the impact of technology transitions on national security and federal government systems.

The workshop will be free and open to the public. Individuals interested in attending this event must pre-register online at http://transition.fcc.gov/pshs/event-registration.html. Also, the event will be shown live at www.fcc.gov/live for those who cannot attend in person.

Click here for more information.

 

Get the Emergency Communications News That Really Matters With Public Safety SmartBrief

NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues — not just 9-1-1, but police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.

 

Enhanced Career Center Now Available

 

Budget Now to Attend...

 

Bob Woodruff to Keynote NENA 2014

 

Two New Hotels Added to NENA 2014 Block

 

Save the Dates...

06.14-19.14 | NENA 2014 Conference & Expo | Nashville, TN

10.05-08.14 | NENA Development Conference | Orlando, FL

10.04-07.15 | NENA Development Conference | Austin, TX

10.02-05.16 | NENA Development Conference | Austin, TX

 

04.02.14 - Webinar Wednesday - Project Management 101 - Online Live or On-Demand - Register here!

04.11.14 - Liability Issues in the 9-1-1 Center - Schaumburg, IL (NENA Education Summit) - Register here!

04.12.14 - Caught in the Middle: A Guide to Middle Management - Schaumburg, IL (NENA Education Summit) - Register here!

04.13.14 - Overcoming Negativity in the Comm Center - Schaumburg, IL (NENA Education Summit) - Register here!

04.28.14 - Quality Assurance Beyond Call Taking - Orlando, FL (IAED Navigator)

04.29.14 - Caught in the Middle: A Guide to Middle Management - Orlando, FL (IAED Navigator)

05.12-16.14 - Center Manager Certification Program - Seattle, WA - Register here!

05.14.14 - From Ostrich to Eagle: Improving the PSAP Work Culture - Virginia Beach, VA (VA NENA Conference)

05.18.14 - Change Management in 9-1-1 - Lansing, MI - Register here!

06.11-15.14 - Center Manager Certification Program - Nashville, TN (NENA 2014)
06.14.14 - Training the 9-1-1 Trainer - Nashville, TN (NENA 2014)

06.14.14 - Supervisory Development: A Guide to Moving Ahead in Your Career - Nashville, TN (NENA 2014)

06.14-15.14 - SOP SOS - Nashville, TN (NENA 2014)

06.14.14 - Interpersonal Skills - Nashville, TN (NENA 2014)

06.15.14 - Liability Issues in the 9-1-1 Center - Nashville, TN (NENA 2014)

06.15.14 - Comm Center Staffing Workshop - Nashville, TN (NENA 2014)

06.15.14 - Caught in the Middle: A Guide to Middle Management - Nashville, TN (NENA 2014)

06.15.14 - Developing a Quality Assurance Program from Call to End of Incident - Nashville, TN (NENA 2014)

06.15.14 - Understanding Databases in NG9-1-1 - Nashville, TN (NENA 2014)

08.13.14 - Overcoming Negativity in the Comm Center - Salt Lake City, UT (NENA Education Summit)

08.14.14 - Caught in the Middle: A Guide to Middle Management - Salt Lake City, UT (NENA Education Summit)

08.15.14 - Customer Service for 9-1-1 Professionals - Salt Lake City, UT (NENA Education Summit)

09.05.14 - Customer Service for 9-1-1 Professionals - Sacramento, CA (NENA Education Summit)

09.06.14 - Developing a Quality Assurance Program from Call to End of Incident - Sacramento, CA (NENA Education Summit)

09.07.14 - Caught in the Middle: A Guide to Middle Management - Sacramento, CA (NENA Education Summit)

09.15-19.14 - Center Manager Certification Program - Waterbury, CT

Questions? Want to bring a course directly to you? 
Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information.