Wednesday, April 4, 2012 @ 1 p.m. Eastern

Visit the NENA 9-1-1 Education Month webpage for resources that you can use to plan public education events and activities during April, promote the formal recognition of 9-1-1 Education Month in your area, deliver key educational messages to the public, and include in media outreach efforts.

Some of the items you will find on the NENA 9-1-1 Education Month webpage include:

• The Making 9-1-1 Work for You! E-Brochure, featuring essential, age-appropriate, targeted information about the 9-1-1 system and emergency response in downloadable PDFs that you can reproduce and distribute to the general public, children, teens, and parents

• Video and audio Public Service Announcements that may be reused with permission

• Press release templates promoting 9-1-1 education, local events, and National 9-1-1 Education Month

• Links to other public education websites featuring additional tools, resources, and information

Also, take a moment to visit www.know911.org for additional 9-1-1 education materials. This website, a main component of the National 9-1-1 Education Coalition's 9-1-1: The Number to Know campaign, is designed to bolster 9-1-1 education efforts across the nation and provide valuable resources to individuals, agencies, companies, and communities about the importance of 9-1-1 and its proper use. The website contains many free resources to promote and support local, regional, and state 9-1-1 education, awareness, and outreach efforts.

Have info you would like to share? 9-1-1 public education is a collaborate effort, and NENA welcomes your input and contributions. If you would like to make your educational resources available to other 9-1-1 professionals, or would like your local 9-1-1 Education Month / Public Safety Telecommunications Week events and activities listed on nena.org, contact Chris Nussman.

 

Thursday, April 12, 2PM - 3:30PM Eastern

$50 (NENA Members) / $85 (Non-Members)

In short, Quality Assurance (QA) is the pathway for our telecommunicators to excel at what they do best – answering the calls! But what exactly is QA? How does it work? Is it easy to develop and implement a QA program? What can it do to improve PSAP call taking? These questions and more will be covered in this one-hour webinar and thirty-minute question and answer session, designed for anyone who works in a PSAP environment and is interested in establishing best practices to improve overall PSAP performance. Attendees will learn a brief history of QA, examine how it fits in with what we are doing in our 9-1-1 centers, and, ultimately, learn how QA improves the level of service provided to the public every day. 

Thursday, April 19 at 1 p.m. (EST) 

Sponsored by TruePosition

This free webinar explains how the FCC measures the performance of the wireless location technologies currently used to locate 9-1-1 phone calls made from cell phones. The webinar delves into the latest announcements from the FCC, including statements about county-wide averaging, a single location accuracy requirement, as well as an indoor location requirement. Also, analysts from Ovum review the results of a recent report that exposes the limitations of particular location techniques and shows the benefits of others.

If you have not participated in any of the free training made available, we would like to hear from you through this very short survey. Email 911@ncmec.org with questions.

The NENA Publications Committee is seeking submissions for publication consideration for the fall 2012 edition of The Call. The theme of the issue will be "PSAP HR Issues." 

Manuscripts should not exceed 20 double-spaced pages and should follow current American Psychological Association (APA) style. Further instructions for authors can be found by clicking here. 

Manuscripts may be submitted electronically; send the document as an email attachment to Steve O'Conor, Chair of the Publications Committee, for consideration. The submission deadline for the fall issue is April 30, 2012. 

You no longer have to wait for your renewal statement to arrive in the mail! Save time and paper by renewing online today.

The new NENA website offers you the ability to instantly renew your membership online by credit card or check in just a few easy steps: simply log in, go to your Manage Profile page and click on Membership under the "Account History" header to view your renewal options. From there you can pay online and print out a receipt for your records. 

 

 

In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.

Sign up now or read a sample issue.

NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (members-only feature), and manage postings online. 

Visit the Career Center to learn more.

You may recognize J.R. Martinez as the winner of season 13 of ABC's Dancing with the Stars or from his recurring role on the recently cancelled ABC soap opera All My Children. But Martinez's rise to fame came at a great physical and emotional cost. In April of 2003 while serving as a U.S. Army infantryman in Iraq, a Humvee he was driving was hit by an IED. Martinez was trapped inside the burning vehicle and suffered smoke inhalation as well as burns to more than 40 percent of his body. Martinez spent a total of 34 months in recovery and underwent 33 different procedures, including skin grafts and cosmetic surgery.

During his time in recovery, a nurse asked Martinez to speak with another burn patient who had just seen his injuries for the first time and had become withdrawn. The 45-minute visit was transformative for both men, ending with the patient beginning the healing process and Martinez finding a new calling in life. He began using his personal journey to help others, visiting with many patients in the hospital - sharing his story and listening to theirs.

Join NENA on June 11 in Long Beach, CA, to hear J.R. Martinez's message of resilience, optimism and the true value in making the most of every situation. Learn more about Martinez on his website.