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From now through October 31, NENA is accepting session proposals for the NENA 2025 Conference & Expo taking place at the Long Beach Convention Center in Long Beach, CA from June 21-26. Presenting a session at NENA 2025 allows you to share your knowledge and experience with an audience of 9-1-1 professionals eager to gain and share information. It is also your chance to give back to the profession and help inspire, inform, and educate attendees on important issues. Click here to learn more and submit your breakout proposal. NENA's NG9-1-1 Industry Collaboration Events (ICE) bring together vendors in an open, supportive, collaborative environment. At ICE, vendors build interoperability test cases and test their products (production or prototype) against each other’s products using test case document(s) based on existing and evolving standards. At the upcoming ICE, taking place October 21-25 in Wheaton, IL, testing scenarios will fall into two standards categories: End-to-End PSAP and Cybersecurity. Connecting with those working groups within NENA who are working on the standards related to these areas, a series of tests have been developed for the event. NENA invites all interested vendors that provide an NG9-1-1 product or service to participate. Originating Service Providers, NGCS vendors, Forest Guide developers, Call Handling, Incident Handling, Logging Records, Computer-Aided Dispatch (CAD) providers, etc. should consider participating in this event. Participation in the event requires a functional element to test, attendance at planning meetings, and pre-event testing. Click here to learn more and register.
![]() Women in 9-1-1 Webinar Series – Social Media: The Good, the Bad, & the Ugly
Thursday, September 19 | 3:00PM Eastern (live) or On-Demand
Free! Click here to register! More than five billion people use social media every day for an average of two-to-three hours, and undoubtedly it has changed the world forever – in some ways for the better and in some ways for the worse. In this webinar, we will have a lively discussion of:
Can't attend on the 19th? Register now to receive an email after the live presentation with instructions for accessing the on-demand webinar archive. CEUs: Attend this webinar and receive one-half ENP re-certification point. Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.
![]() 09.18.24 | Transforming 9-1-1 Center Culture | Plainfield, IL | Register
09.24.24 | (3-day course) 9-1-1 Center Supervisor Program | Raymore, MO | Register
09.25.24 | (3-day course) 9-1-1 Center Supervisor Program | Winona Lake, IN | Register
09.25.24 | Leadership in the 9-1-1 Center | ILO* | Register
09.26.24 | Preventing Telecommunicator Tunnel Vision | ILO* | Register
09.26.24 | Enhanced Caller Management | Bridgeport, WV | Register
09.27.24 | Transforming 9-1-1 Center Culture | Bridgeport, WV | Register
09.30.24 | Center Manager Certification Program (CMCP) | Eagleville, PA | Register
10.01.24 | Enhanced Fire Dispatching | Middleton, CT | Register
10.02.24 | Enhanced Fire Dispatching | Middleton, CT | Register
10.07.24 | 9-1-1 Center Supervisor Program | North Charleston, SC | Register
10.09.24 | Center Training Officer (CTO) Program | Lillington, NC | Register
10.15.24 | Center Training Officer (CTO) Program | Colorado Springs, CO | Register
10.15.24 | Enhanced Fire Dispatching | ILO*| Register
10.21.24 | Center Training Officer (CTO) Program | Henrico, VA | Register
*ILO stands for Instructor-Led Online
![]() NENA: The 9-1-1 Association’s Board of Directors has appointed Stephanie Johnson, ENP of the Ada County (ID) Sheriff’s Office Emergency Communications Bureau as the association’s Western Region Director. Johnson brings more than three decades of public-safety and emergency-communications experience to the board, having served previously as a firefighter, company officer, EMT, Wildland Initial Attack and Support Dispatcher, telecommunicator, communications training officer, shift supervisor, and communications center director. Click here to read more. ![]() The NENA Standard for 9-1-1/988 Interactions provides recommendations and best practices to help callers who are experiencing mental health crises. It outlines operational and technical considerations for ECCs/PSAPs to establish an effective working relationship with the 988 community. As a Public Review 2, only the areas highlighted in yellow are open for comment.
Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another. If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:
All comments are due by September 23, 2024. You may contact the NENA Committee Resource Manager with any questions or concerns.
Having adjudicated all comments, the NENA Security for Next Generation 9-1-1 (NG-SEC) Standard is now considered "stable." Per NENA IPR & Antitrust Policy, Section 4.5.1 "Stable Form Notice" is being issued. Click here to view it.
![]() On September 5, NENA and APCO sent joint letters to the presidential campaigns of Vice President Kamala Harris and Governor Tim Walz and former President Donald Trump and Senator J.D. Vance, inviting a campaign pledge to support full federal funding for the nationwide implementation of Next Generation 9-1-1 (NG9-1-1). Click here to read more. If you wish to take additional steps in support of NG9-1-1 this election season, then consider asking your local, state, and federal elected officials to take a formal position on NG9-1-1 funding. However, always ensure that doing so conforms to your department's chain of command or written policies and procedures. ![]() NENA seeks volunteers to support the update of the NENA Next Generation 9-1-1 Security (NG-SEC) Audit Checklist. The Security Audit Checklist WG will update the current audit checklist to meet the requirements specified in the anticipated NENA Security for Next Generation 9-1-1 (NG-SEC) Standard. Additionally, the group will explore integrating a cross reference guide to other security standards common to PSAPs. The working group seeks operational and technical subject matter experts. Ideally work group membership will include:
The working group will meet every Thursday from 3-5PM Eastern, starting November 7.
Click here to volunteer!
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