 |
||||||
| Archive | Subscribe | Print Friendly | The Call Magazine | www.nena.org | ||||||
 Latest NewsIt’s time to renew your NENA membership! You can do it in just a few quick steps: 1. Simply log in to the NENA website. And don’t forget, group memberships are a great way to share all that NENA has to offer with everyone in your organization! And if you're retired (and have been a NENA member for at least twelve years), you can apply for our new "Retired" member category. Click here for details.   
Learn, Collaborate, & Contribute at the NENA NG9-1-1 Standards & Best Practices Conference! With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; interoperability; telecommunicator SOPs; procurement and transition planning; security and resiliency; social media; apps and the Internet of Things; multimedia messaging and accessibility; disaster planning; staffing, hiring, and training; and the evolution of 9-1-1 center supervision and management. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! Learn more and register. Stress, Wellness, & Resiliency: A NENA Critical Issues Forum Join us on January 23-24 in Austin, TX for this first-of-its-kind event to learn about the mental-, physical-, and organizational-health processes and programs you can use to enable the much-needed change in our community’s mindset, skillset, and culture as it relates to mental health and hygiene. During this interactive day-and-a-half program, you’ll gain the tools and resources you need to keep your team healthy and performing at their best. Topics include:
Learn more and register.  From now through November 1, NENA is accepting session proposals for the NENA 2020 Conference & Expo taking place at the Long Beach Convention Center in Long Beach, CA from June 13-18. Presenting a session at NENA 2020 is an excellent opportunity to share your knowledge and experience with an audience of 9-1-1 professionals eager to gain and share information. It is also your chance to give back to the profession and help inspire, inform, and educate attendees on a variety of important issues. Benefits for those selected to present at NENA 2020 include:
Click here to learn more and submit your proposal.
NENA is saddened to announce the recent passing of Doug Edmonds. A Stanton Award recipient and NENA Hall of Fame inductee, Doug was an original
member of the National Joint TERT initiative and later served
as the NENA Co-Chair of the NJTI for six years. Managing NJTI - the first joint
project between NENA and APCO - his professional devotion to TERT grew the program
from three states to over fifteen states that had FEMA-recognized TERT teams. He is remembered by his family, friends, and colleagues for his dedication, love of a good story, wonderful sense of humor, warm smile, and gentle demeanor.
 Training UpdateStress, PTSD, & Knowing the Difference Between Them Research has shown that 9-1-1 professionals report high levels of work-related stress. Further, research in the past five years has shown that 9-1-1 professionals are also at risk for post-traumatic stress disorder (PTSD) and depression, as well as physical health ailments. This webinar provides definitions of stress and how it can impact your health, and then differentiate stress from PTSD. The importance of knowing the difference in terms of seeking informal and formal assistance will be discussed, as well as tips for dealing with work-related stress. At the end of the webinar, attendees will be able to:
Presenter: Dr. Michelle Lilly | Northern Illinois University CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 30th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration. Questions? Contact Amanda Tegtmeyer with the NENA Education team. 10.18.19 | Recruit, Hire, Retain, & Promote for Success | Frankenmuth, MI | Register Check out the NENA Education Calendar to see additional upcoming classes!  Association BusinessThe NENA ambassador program was discontinued in 2017 by unanimous vote of the NENA Board of Directors. From its inception until its conclusion, the program and its appointed ambassadors were subject to review and renewal on an annual basis by NENA. The program was an important first step in expanding NENA’s reach into new parts of the world. Despite the cessation of the ambassador program, NENA continues to grow its international membership and is currently implementing new programs and activities to expand the organization’s global presence through the formation of new chapters, alliances, and partnerships.  Document AnnouncementsPolicy Routing Rules (PRRs) are a powerful tool that allow 9‑1‑1 authorities to address a wide range of operational situations to ensure 9‑1‑1 calls are delivered to a PSAP that can provide assistance consistent with established mutual aid agreements. The NENA NG9‑1‑1 Policy Routing Rules Operations Guide outlines guidance to enable multi-layered call treatment policies for call diversion within NG9-1-1 using PRRs that will provide more options to a PSAP to divert calls to another destination based upon multiple conditions defined in the PRRs.
You may both download this document for review and submit your comments here. However, if you are a member of the PRR Working Group, then please navigate from the WG’s NENA Workspace homepage to the "Public Review" folder and add comments there. All comments are due by 11:59PM Eastern on November 15, 2019. You may contact the NENA Committee Resource Manager with any questions or concerns.
 Volunteers WantedThe new ACC Communication Modalities Working Group will develop a NENA Information Document that provides guidance to PSAPs on understanding and adopting best practices related to managing the various modalities of communication that the public may use to reach emergency services. The group will meet for one hour on the 4th Tuesday of every month at 11AM Eastern beginning Tuesday, October 22. Click here to join.  Featured Job OpeningsCommunications Dispatcher | Santa Clara County | San Jose, CA
Sr Systems Engineer | Motorola Solutions | Remote (Texas)
Emergency Services Administrator | La Crosse County Emergency Services | La Crosse, WI
Emergency Communications 911 Systems Analyst | Booz Allen Hamilton | Arlington, VA  Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.
|
||||||
|
