Every day, 9-1-1 professionals like you are a lifeline in moments of crisis, bringing hope and reassurance when it’s needed most. Now, you have the chance to extend that same life-changing support to members of our 9-1-1 family.

By contributing to NENA’s Gold Line Scholarship Fund, you’re opening doors to vital training and professional growth for those who may not otherwise have access. These scholarships are more than just financial aid – they empower recipients with the skills and knowledge to face the toughest challenges, adapt to change, and save lives.

Click here to donate or text NENA to 71777. 

NENA is dedicated to Next Generation 9-1-1 (NG9-1-1) implementation and views a range of testing initiatives as a critical component to accomplishing standards-based NG9-1-1 implementations. Industry partner providers of NG9-1-1 elements ultimately deliver the seamless interoperability NG9-1-1 promises. As such, NENA is seeking applicants to fill three NG9-1-1 Industry Partner (vendor) seats and three NG9-1-1 User (PSAP) seats.

NG9-1-1 testing events, sponsored by NENA and overseen by the NG9-1-1 Industry Collaboration Events Steering Committee , are aimed at supporting industry partners in standards-based testing to verify interoperability and consistent interpretation of the standards associated with NG9-1-1. The Industry Collaboration Event brings together industry partners in an open, supportive, and collaborative environment that fosters a spirit of cooperation.

The Steering Committee is charged with overseeing all planning and execution of the testing events and is comprised of eleven voting and 6 non-voting members, representing important NG9-1-1 stakeholder groups. Steering Committee members are eligible to serve an unlimited number of two-year terms. Initial terms, starting in 2026, will be staggered with one member chosen for a three-year term. Remaining members will hold a 2-year term.

Click here to learn more and apply. 

 All items in the NENA Online Store are now 50% off! This includes favorites like polos, sweatshirts, outerwear, accessories, drinkware, and ENP-branded items — everything in the store has been marked down.

Whether you’re refreshing your own gear or picking up something for a colleague, this is a great time to grab anything that’s been on your list!

Click here to shop NENA's Online Store.

Due to overwhelming demand, we've added more official housing at the nearby DoubleTree Crystal City! Click here to book your hotel room at the DoubleTree.

NENA's award-winning 9-1-1 Goes to Washington (#NENAGTW) brings you and hundreds of your fellow 9-1-1 professionals together with government leaders in our nation's capital to address today's most pressing 9-1-1 and emergency communications issues. #NENAGTW is the only event where you learn about the policy challenges facing 9-1-1 and then take immediate action to address them through dialogue with your elected and appointed officials.

This year, #NENAGTW comes at a pivotal moment in our advocacy efforts. The Senate unanimously passed its version of language reclassifying 9-1-1 telecommunicators as public-safety personnel (the Enhancing First Response Act) and the bill is now awaiting action in the House. This is a historic time to visit Washington and help NENA advance this bill through its final hurdle towards full passage in Congress. 

Join NENA from February 22–25 in Washington for an unforgettable opportunity to connect with your fellow 9-1-1 professionals and champion our shared mission of saving lives through policy change and advocacy.

Click here to register and here to learn more. 

Learn, Collaborate, & Contribute!
Get ready for the NENA Standards & Best Practices Conference, the one-of-a-kind event where you’re in the driver’s seat! This interactive, attendee-powered conference goes beyond learning about the latest issues and standards shaping 9-1-1 technology and best practices – it's your opportunity to actively contribute to the guidelines, resources, and documents that are transforming 9-1-1 operations, systems, and services. Register today to secure your seat at the table to help shape what’s next for 9-1-1 and push PSAPs to new heights!

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing issues facing 9-1-1. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! 

Click here to register and here to learn more.

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Mapping the Future: From Chaos to Clarity in Public Safety GIS
GIS is the invisible backbone of 9-1-1, but right now it’s often used in inconsistent and uncoordinated ways. Maps and data live in separate platforms, are updated on different schedules, and don’t always align when seconds matter most. Meanwhile, advancements in technology and new regulatory and legislative activities aim to accelerate NG9-1-1 adoption, even as many agencies struggle to keep up with today’s needs. The result? Confusion about addresses, duplicate or missing records, slower technology adoption, preventable delays in response, and an urgent need to resolve these issues.

This Critical Issues Forum will give you a roadmap for achieving a more consistent and coordinated approach to GIS — one that meets today’s challenges and tomorrow’s needs. You’ll tackle real-world problems like address maintenance, CAD map accuracy, NG9-1-1 readiness, and the next frontier: indoor and 3D data. Through interactive discussions, problem-solving sessions, and peer-to-peer learning, you’ll be equipped to reduce mismatches that cause routing delays, cut the time it takes to verify caller locations, and improve the consistency of the information your teams depend on.

Click here to register and here to learn more.

Students consistently tell us that center culture and conflict management are two of the most urgent topics facing 9-1-1 centers right now. In response, NENA is making it easier than ever to bring training on these highly-important issues directly to your center!

Transforming 9-1-1 Center Culture
In this student-centered, active-learning course, you increase your cultural intelligence, learn how peers can respectfully and professionally hold each other accountable, and discover how to apply the power of social influence to effect positive change.  With the tools gained in this class, you will return to work ready to be a culture transformer, equipped to build a defined and sustainable culture where team members accept responsibility, require accountability, and show up every day with a shared sense of duty and purpose.

Conflict Management
Managing conflict can help one turn potentially destructive conflicts into productive interactions by understanding the source of disputes, one can de-escalate the heated conflict process by applying a resolution model to move towards a cooperative work experience.  This course empowers you to turn conflicts into dialogue, collaboration and growth opportunities.

Like all NENA courses, both are designed specifically for 9-1-1 professionals and deliver practical tools participants can apply immediately—strengthening your PSAP, improving communication, and supporting more effective, resilient teams.

Click here to explore pricing options, or contact Carol Workman with the NENA Education team to learn more about bringing these classes to your center or region.

Save the date! Voting for NENA's Board of Directors opens on March 16, 2026. This election is for the following positions: 

Second Vice President | Three Candidates 

• Phillip Daniels, ENP
• Chris Jasper, ENP
• Darlene Pankonie, ENP

Private Sector Director | Two Candidates

• Jennifer Poole, ENP
• Meka Urriola, ENP

Southeastern Region Director | Three Candidates

• Sharon Miller, ENP
• Raymond Pheris, ENP
• Jim Shepard, ENP

Western Region Director | Six Candidates

• Spencer Harrison, ENP
• Stephanie Johnson, ENP
• Andrea King, ENP
• Ruth Lagerquist, ENP
• Lyndi Roberts, ENP
• James Stilwell, ENP

The positions of Northeastern Region Director, North Central Region Director, and Canadian Region Director will be up for election in 2027.

Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.

NENA's E9-1-1 PSAP Equipment Standard defines the Public Safety Answering Point (PSAP) equipment requirements intended for use by users, manufacturers, and providers of E9-1-1 Customer Premises Equipment (CPE). This document is only applicable to E9-1-1 systems.

Thank you to the Agency Systems Document Review Working Group members for committing their time and expertise to establishing this standard.

The NENA PSAP Master Clock Standard provides a standard method of connecting an accurate time source to the various elements of a PSAP's E9-1-1 equipment that depend on time information for operation.

Members of the Working Group are to download the document and submit comments by going here and then selecting "Add a Comment" from the Edit icon drop-down menu.

All others are to download the document and submit comments by going here and then selecting "Add a Comment" from the Document Actions icon drop-down menu.

Please complete all requested data and select "Save" or, if submitting multiple comments, select "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each.  

All comments are due by December 29, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA Standard for NG9-1-1 GIS Data Model defines the Geographic Information System (GIS) data information, structure, requirements, and related information used in NENA Next Generation 9-1-1 (NG9-1-1) Core Services (NGCS).

As a Public Review 2, only the areas highlighted in yellow are open for comment.

Members of the Working Group are to download the document and submit comments by going here and then selecting "Add a Comment" from the Edit icon drop-down menu.

All others are to download the document and submit comments by going here and then selecting "Add a Comment" from the Document Actions icon drop-down menu.

Please complete all requested data and click "Save" or, if submitting multiple comments, click "Save and Add Another." 

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due January 19, 2026. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA Standard for 9-1-1 Notifications and Coordination with the United States Coast Guard provides guidance for coordination and information sharing between the 9-1-1 public safety community and the United States Coast Guard. 

Members of the Working Group are to download the document and submit comments by going here and then selecting "Add a Comment" from the Edit icon drop-down menu.

All others are to download the document and submit comments by going here and then selecting "Add a Comment" from the Document Actions icon drop-down menu.

Please complete all requested data and click "Save" or, if submitting multiple comments, click "Save and Add Another." 

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due January 19, 2026. You may contact the NENA Committee Resource Management Team with any questions or concerns.

NENA seeks volunteers for the NENA Emergency Telephone Notification Systems Working Group to shepherd the draft of NENA Minimum Standards for Emergency Notification Systems through the document approval process. The working group has revised the current standard intended to provide guidance to the public safety and private sector communities on operational, administrative and procedural issues – along with general technical considerations - germane to the proper acquisition, implementation and management of an Emergency Telephone Notification System.  

A variety of expertise is being sought from the public safety and 9-1-1 industries as well as those with experience in communications center personnel operations. Specifically, the working group seeks to add members in the "General Interest" and "Producer" interest categories as defined in Section 3 Document Development Process of the NENA Development Operational Procedures, NENA-ADM-001.6-2025.

The Working Group meets every other Tuesday from 11AM - 12PM Eastern. 

Click here to volunteer!

NENA seeks volunteers for the NENA/APCO Minimum Training Standards for TTY/TDD Joint Working Group to support final revisions and to shepherd the draft of NENA/APCO Minimum Training and Operational Standards for TTY/TDD Communications in Public Safety Answering Points through the document approval process. The deliverable is intended to be an ANSI-approved standard. 

A variety of expertise is sought from the public safety and 9-1-1 industries as well as those with experience in TTY/TDD training and services. Specifically, the working group seeks to add members in the "General Interest" and "Producer" interest categories as defined in Section 3 Document Development Process of the NENA Development Operational Procedures, NENA-ADM-001.6-2025.

Meetings are held the 2nd Tuesday and the 4th Wednesday of each month. 

Click here to volunteer! 

NENA seeks volunteers to participate in the revision of the Peer Support Team Development, Implementation, and Oversight Information Document. The updated deliverable will reflect current best practices, new research, updated laws, and emerging technologies in telecommunicator wellness and peer support programs. 

User, Producer, and General Interest parties, as defined in Section 3 Document Development Process of the NENA Development Group Operational Procedures are welcome to join this effort. The working group meets the 2nd Tuesday of the Month from 12PM - 1PM Eastern. 

Click here to volunteer!