Bring Two of NENA's Newest Courses to YOUR Center

Students consistently tell us that center culture and conflict management are two of the most urgent topics facing 9-1-1 centers right now. In response, NENA is making it easier than ever to bring training on these highly-important issues directly to your center!

Transforming 9-1-1 Center Culture
In this student-centered, active-learning course, you increase your cultural intelligence, learn how peers can respectfully and professionally hold each other accountable, and discover how to apply the power of social influence to effect positive change.  With the tools gained in this class, you will return to work ready to be a culture transformer, equipped to build a defined and sustainable culture where team members accept responsibility, require accountability, and show up every day with a shared sense of duty and purpose.

Conflict Management
Managing conflict can help one turn potentially destructive conflicts into productive interactions by understanding the source of disputes, one can de-escalate the heated conflict process by applying a resolution model to move towards a cooperative work experience.  This course empowers you to turn conflicts into dialogue, collaboration and growth opportunities.

Like all NENA courses, both are designed specifically for 9-1-1 professionals and deliver practical tools participants can apply immediately—strengthening your PSAP, improving communication, and supporting more effective, resilient teams.

Click here to explore pricing options, or contact Carol Workman with the NENA Education team to learn more about bringing these classes to your center or region.