Learn, Collaborate, & Contribute!
Get ready for the NENA Standards & Best Practices Conference, the one-of-a-kind event where you’re in the driver’s seat! This interactive, attendee-powered conference goes beyond learning about the latest issues and standards shaping 9-1-1 technology and best practices – it's your opportunity to actively contribute to the guidelines, resources, and documents that are transforming 9-1-1 operations, systems, and services. Register today to secure your seat at the table to help shape what’s next for 9-1-1 and push PSAPs to new heights!

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing issues facing 9-1-1. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! 

Click here to register, here to book your housing, and here to learn more.

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Mapping the Future: From Chaos to Clarity in Public Safety GIS
GIS is the invisible backbone of 9-1-1, but right now it’s often used in inconsistent and uncoordinated ways. Maps and data live in separate platforms, are updated on different schedules, and don’t always align when seconds matter most. Meanwhile, advancements in technology and new regulatory and legislative activities aim to accelerate NG9-1-1 adoption, even as many agencies struggle to keep up with today’s needs. The result? Confusion about addresses, duplicate or missing records, slower technology adoption, preventable delays in response, and an urgent need to resolve these issues.

This Critical Issues Forum will give you a roadmap for achieving a more consistent and coordinated approach to GIS — one that meets today’s challenges and tomorrow’s needs. You’ll tackle real-world problems like address maintenance, CAD map accuracy, NG9-1-1 readiness, and the next frontier: indoor and 3D data. Through interactive discussions, problem-solving sessions, and peer-to-peer learning, you’ll be equipped to reduce mismatches that cause routing delays, cut the time it takes to verify caller locations, and improve the consistency of the information your teams depend on.

Click here to register, here to book your housing, and here to learn more.

From now through October 31, NENA is accepting session proposals for the NENA 2026 Conference & Expo, taking place in Columbus, OH, June 27 – July 2.

Presenting at NENA 2026 allows you to share your expertise, highlight innovative ideas, and connect with an audience of 9-1-1 professionals eager to learn and collaborate. It’s your chance to inspire your peers and provide insights that help them tackle their most pressing issues.

What we're looking for in your session proposal: 

• Issue-focused, vendor-neutral content that is engaging, informative, and widely applicable.
• A 65-word session description that highlights the session objective(s) and tells attendees what they will walk away knowing, learning, or being able to do.
• A complete submission form with accurate contact details.
• Correct grammar and formatting (ex. avoid using all caps).
• All presenters identified (3–4 speakers max for one-hour sessions). 

Click here to learn more and submit your great idea today! 

 Alternative 9-1-1 Response Best Practices
Wednesday, September 24 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Click here to register!

Across the country, most 9-1-1 centers are turning to dispatch diversion programs to improve efficiency, free up field responders for critical calls, provide improved mental health services, and address community needs. But here’s the challenge: Are your telecommunicators consistently routing calls to the right alternative resources? Join us for a lively, solutions-focused discussion of how to strengthen your diversion process, empower your staff, and ensure every call gets the most effective response possible. Attend this webinar and learn how to:

• Boost staff capacity by ensuring accurate call transfers to trusted partners like 988, 311, nurse triage, and community responders;
• Deploy field responders where they matter most, while tailoring alternative responses to deliver exactly what each caller needs; and
• Measure key performance metrics and focus your Quality Assurance reviews to effectively track progress toward program goals.

Presenters: Geoffrey Kuhn – Tucson (AZ) Public Safety Communications | Kari Morrissey – Anoka County (MN) 911 | Patrick Botz – NiCE Public Safety

Can't attend live? Register now and watch the webinar on-demand via the access link from your registration email the day after the live webinar airs.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Questions? Contact the NENA Education team.

NENA’s Board of Directors leads the organization’s more than 24,000 members in advancing NENA’s mission to improve 9-1-1 through research, standards development, training, education, outreach, and advocacy. Through its leadership, the board ensures that the needs of the association and its members are being met today and that NENA is well-positioned for the future.

As a board member, you will fulfill essential responsibilities outlined in NENA’s bylaws, help guide NENA’s strategic vision, and ensure the association continues to provide the highest level of support and service to its members. This is your opportunity to provide the leadership needed to ensure NENA’s continued growth and success.

Nominations are sought for the following board positions: 

• Second Vice President
• Southeastern Region Director
• Western Region Director
• Private Sector Director

Nominations are due by 5PM Eastern on October 2. Click here to learn more about board-service qualifications and to submit your nomination. Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.

The intent of the NENA Transition to i3 PSAP Standard is to supplement the Dual-Mode PSAP transitional option. It describes how inner PSAP transitional applications are evolved to full i3 PSAP compliance without having to upgrade all applications at once.

Based on the Public Review 2 status, this will be a 30-day comment period. Additionally, only the underlined and struck-through items are open for public comment. Items underlined are new or revised text, while a strikethrough indicates a removal of text. Content without an underline or strikethrough is included for context only.

Members of the Working Group may download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon dropdown options.

All others are to download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon dropdown options.

Please complete all requested data and "Save," or, if submitting multiple comments, select "Save and Add Another."

All comments are due by September 28, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA E9-1-1 PSAP Equipment Standards document defines the PSAP equipment requirements intended for use by users, manufacturers, and providers of E9-1-1 Customer Premises Equipment (CPE).

Members of the Working Group are to download the document and submit comments by going here and then selecting Add a Comment from the Edit icon dropdown menu.

All others are to download the document and submit comments by going here and then selecting Add a Comment from the Document Actions icon dropdown menu.

Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by October 13, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

On September 10, the Senate approved the Enhancing First Response Act (S.725), a bill supported by NENA: The 9-1-1 Association, which would direct the U.S. Office of Management and Budget (OMB) to reclassify Public Safety Telecommunicators as a "Protective Service Occupation" in the federal Standard Occupational Classification (SOC) system.

Currently, 9-1-1 professionals are classified as "Office and Administrative Support," a designation that fails to reflect the highly specialized, lifesaving work they perform daily alongside other first responders. This no-cost, bipartisan legislation would correct this outdated classification, ensuring that 9-1-1 professionals receive the respect and recognition they deserve.

"Every day, 9-1-1 professionals are the first first responders in thousands of emergencies," said NENA CEO John Provenzano. "Reclassifying Public Safety Telecommunicators as Protective Service Occupations is a long-overdue correction that recognizes their indispensable role in public safety."

Click here to read more.

On September 9, the House Energy and Commerce Committee’s Communications & Technology Subcommittee held a hearing on Public Safety Communications in the United States.

"We thank Chairman Hudson for convening this hearing and shining a light on the critical importance of America’s emergency communications systems, especially 9-1-1," said NENA's CEO, John Provenzano.

"We look forward to working with Congress to secure Next Generation 9-1-1 (NG9-1-1) funding so that every American has access to the fast, reliable emergency help they deserve, regardless of where they live, work, or travel -- and also to reclassify dedicated 9-1-1 professionals as the Public Safety Professionals they are.

"The 9-1-1 system is both interstate and intrastate, and it must enable the seamless flow and sharing of information across jurisdictions. Today’s legacy system is too fragmented and vulnerable to meet that need. NG9-1-1 will deliver the secure, resilient, and interoperable network Americans need."

Click here to read more. 

NENA seeks volunteers for the Agency Systems Committee (ASC) Document Review Working Group to support the reaffirmation of the NENA Master Clock Standard. Ideally, working group membership will include participants with experience in:

• PSAP and dispatch operations management
• E9-1-1 Public Safety technology and equipment design
• E9-1-1 PSAP deployments

User, Producer, and General Interest parties, as defined in Section 3 Document Development Process of the NENA Development Group Operational Procedures, are welcome to join this effort. Meetings are held on Mondays from 2PM - 3PM Eastern.

Click here to volunteer.

NENA seeks volunteers for the IP-Based MLTS Considerations Working Group Working Group to develop vendor-neutral configuration guidance and reference architectures that assist MLTS and UCaaS system operators in achieving functional compliance with Next Generation 9-1-1 (NG9-1-1) standards.

As NG9-1-1 deployments increase across jurisdictions, enterprise and cloud-based communication platforms face growing pressure to support not only basic E9-1-1 mandates (per Kari’s Law and RAY BAUM’S Act), but also dynamic location delivery, multimedia compatibility, and proper data formatting for use within NG9-1-1 core services (e.g., ECRF, ESRP, and PIDF-LO) via their Originating Service Provider (OSP).

The Working Group’s responsibility is to define actionable best practices that MLTS operators, service providers, and PSAPs can use to assess, configure, and validate their systems against evolving NG9-1-1 interoperability requirements. Ideally, working group membership will include:

• Participants with PSAP and dispatch operations experience.
• Technical experts with knowledge of SIPForum SIPConnect 2.0 standard and Inside Locations.
• MLTS (vendors, operators, OSPs) Providers
• NGCS Providers
• Participants with experience in the deployment and support of 9-1-1 industry products and services.
• Participants with experience writing technical requirements.

The first meeting of the working group will be on November 5, 2025. Meetings will be held on Wednesdays from 2PM - 3PM Eastern.

Click here to volunteer.