Free Webinar on Alternative 9-1-1 Response Best Practices Announced for 09.24

 Alternative 9-1-1 Response Best Practices
Wednesday, September 24 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Click here to register!

Across the country, most 9-1-1 centers are turning to dispatch diversion programs to improve efficiency, free up field responders for critical calls, provide improved mental health services, and address community needs. But here’s the challenge: Are your telecommunicators consistently routing calls to the right alternative resources? Join us for a lively, solutions-focused discussion of how to strengthen your diversion process, empower your staff, and ensure every call gets the most effective response possible. Attend this webinar and learn how to:

• Boost staff capacity by ensuring accurate call transfers to trusted partners like 988, 311, nurse triage, and community responders;
• Deploy field responders where they matter most, while tailoring alternative responses to deliver exactly what each caller needs; and
• Measure key performance metrics and focus your Quality Assurance reviews to effectively track progress toward program goals.

Presenters: Geoffrey Kuhn – Tucson (AZ) Public Safety Communications | Kari Morrissey – Anoka County (MN) 911 | Patrick Botz – NiCE Public Safety

Can't attend live? Register now and watch the webinar on-demand via the access link from your registration email the day after the live webinar airs.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Questions? Contact the NENA Education team.