We’re grateful to our sponsors, speakers, exhibitors, volunteers—and especially to all the attendees who took time out of their busy lives to be with us in Long Beach. You’re what makes this community so special.

Thank you to everyone who helped us raise more than $30,000 for 9-1-1 scholarships during the conference, including our donation-match partners, RapidSOS and Carbyne! You can help us provide even more vital training opportunities to members of our 9-1-1 family by texting NENA to 91999 and clicking the link in the reply message to complete your donation!

Head over to the NENA Facebook page for pictures from the conference - with more still being added!

Join us in congratulating our new Board of Directors President, Lee Ann Magoski, ENP, and meet our incoming CEO, John Provenzano.

See videos that celebrate our award winners (Chapter Challenge | Presidential | McMurray Scholarship); honor our outgoing CEO, Brian Fontes; recognize our Gold Line Scholarship recipients; and acknowledge our newest Partner in Education Recognition (PIER) program certificate recipients.

Couldn't make it to the conference or want to view recordings of sessions you missed? The NENA 2025 Live Learning Center will be available soon!

Plan now to join us in Columbus, OH for #NENA2026!

2025 report reveals rising outage rates, increased openness to AI, and a shift from staffing shortages to burnout as top concerns–yet signs of progress are beginning to emerge

Released on June 23, the 2025 Pulse of 9-1-1 report details the state of the 9-1-1 public safety system across key areas including staffing, technology & operations, training, wellness & mental health, as well as diversity, equity & inclusion (DEI). Building on findings from 2024 and 2023, this year’s report highlights that 9-1-1 emergency services are at a critical inflection point. 

The third-annual survey, a joint project of Carbyne, the leading cloud-native emergency communications and response platform for public safety, and NENA: The 9-1-1 Association, the nation’s premier organization for 9-1-1 professionals, reveals surging system outages, unprecedented levels of burnout, and new threats from cyberattacks. Yet signs of progress are also emerging, like the sector's growing openness to AI-powered tools and better support for dispatcher wellness.

Click here to read more and download a copy of the report. 

Annually, NENA partners with the National Association of Convenience Stores (NACS) Foundation in the national 24/7 Day event, which recognizes first responders, medical personnel, and American Red Cross volunteers who work around the clock, 24/7, serving our communities to ensure people don’t face emergencies alone. This year, NACS is doing more to honor first responders, including 9-1-1 professionals, with their new "First Responder of the Year" program. From NACS:

Each year, the NACS Foundation unites the entire convenience store industry by celebrating 24/7 Day, bringing together more than 30,000 convenience stores to thank first responders for all they do in times of need. Now, we're expanding this celebration of first responders with the inaugural First Responder of the Year Award, a celebration of those heroes who go above and beyond in times of crisis.

First responders rise to the occasion when we need them most and they respond to any number of emergencies. From natural disasters and everyday accidents to medical emergencies and hazardous material incidents, it all counts when there is a moment of great need.

From 9-1-1 dispatchers, nurses, firefighters, police, EMT, and Red Cross volunteers, there are many types of first responders. This award is an opportunity to say "thank you" to those who selflessly commit themselves to helping others and let them know we see their sacrifice, passion, and effort.

Do you know a first responder that has gone above and beyond in a time of need? Fill out the nomination form to nominate someone you know who has risen to the occasion for their community.

 Lee Ann Magoski, ENP, calls for accelerated deployment of Next Generation 9-1-1 and greater support for the workforce under the headset.

Lee Ann Magoski, ENP, has been sworn in as the new President of NENA: The 9-1-1 Association, assuming leadership of the organization’s more than 23,000 members nationwide. A seasoned public-safety professional with nearly three decades of experience, Magoski will guide NENA’s efforts to improve emergency communications through research, standards development, training, education, outreach, and advocacy.

In her address to attendees at the NENA 2025 Conference & Expo, taking place in Long Beach in her home state of California, Magoski issued a call to action for the 9-1-1 community, industry leaders, and policymakers. 

"The public expects high-tech outcomes—like the ones they see on TV—without realizing that many of us are still working with infrastructure built in the 1970s. Our vision for nationwide, ubiquitous Next Generation 9-1-1 must become a reality," she said. "That means not only deploying the technology, but also building a next-generation workforce—highly trained and fully equipped to harness its potential."

Magoski currently serves as Director of Emergency Communications for the Monterey County Emergency Communications Department, where she oversees the administration and management of the county’s consolidated emergency communications system. Her 29-year career spans service as a 9-1-1 telecommunicator, supervisor, and manager.

Click here to read more. 

 Provenzano Brings Extensive Experience in Corporate and Association Management  

On June 22, NENA: The 9-1-1 Association announced the appointment of John Provenzano as its new Chief Executive Officer, effective July 14. The announcement came at the start of the NENA 2025 Conference & Expo in Long Beach, California.

Provenzano brings to NENA more than 25 years of professional experience in corporate and association management in industries as diverse as retail, travel, aviation, public finance, and manufacturing.  

"We are thrilled to welcome John to the NENA team," said NENA President Melanie Jones, ENP. "At a time of tremendous change and opportunity in our industry – from the rollout of Next Generation 9-1-1 to the growing demands on emergency communications personnel – John’s management experience and passion for public affairs will guide NENA into its next era of impact." 

Prior to joining NENA, Provenzano served most recently as Vice President of Public Affairs with Publix Super Markets, where he was responsible for a number of functions including government relations and communications. He also previously served as  Executive Director of the National Association of State Treasurers; and held leadership roles at Delta Air Lines; Rockwell Collins; and the Aerospace Industries Association. He started his career as a legislative assistant and operations director in the U.S. Senate. 

"I am honored to join NENA at such a pivotal time," said Provenzano. "I look forward to working alongside our members, partners, and stakeholders to support 9-1-1 professionals and ensure our nation’s emergency communications systems are strong, resilient, and future-ready." 

Click here to read more. 

Due to a vacancy, applications are now being accepted for the Southeastern Region Director seat on the NENA Board of Directors. The appointee will serve as Southeastern Director for the remainder of the current two-year term, through June 2026.

The board leads the organization’s more than 23,000 members in advancing NENA’s mission to improve 9-1-1 through research, standards development, training, education, outreach, and advocacy. Through its leadership, the board ensures that the needs of the association and its members are being met today and that NENA is well-positioned for the future. 

Each applicant for Southeastern Director, at the time of their nomination and throughout their term(s) of service, must:

• Maintain membership, in good standing, in the Association;
• Maintain certification as an Emergency Number Professional in accordance with the prevailing requirements for that certification;
• Discharge, with all due diligence, the duties attendant upon the position they hold;
• Comply with all Association policies pertaining to activities of the Association in which they participate; and
• Reside within the Southeastern Region.

Nominations are due by Wednesday, July 9 at 5PM Eastern.

Click here to read more and apply. 

NENA is pleased to announce the approval and publication of the updated NENA Development Group Organizational Structure and Operational Procedures. On July 1, 2025, NENA received American National Standards Institute (ANSI) approval of their recently revised procedures.

The NENA Development Group (NDG) facilitates the development and updates of NENA’s standards and best practices documents through its various Working Groups, overseen by the Development Steering Council (DSC). If you would like to participate in these important efforts, please visit the Volunteer for a Working Group page to join one of the active Working Groups. 

The NENA Standard for the Non-Conventional Means of Communicating With E9-1-1 provides E9-1-1 stakeholders with guidance that supports non-conventional emergency calls. As a Public Review 2, only the areas highlighted in yellow are open for comment.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by July 7, 2025. You may contact NENA Committee Resource Management with any questions or concerns.

The NENA Standards for 9-1-1 Professional Education document guides institutions that are developing or have developed 9-1-1 professional education programs and ensure consistency with the curriculum.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by August 11, 2025. You may contact NENA Committee Resource Management with any questions or concerns. 

The NENA Standard for NG9-1-1 GIS Data Model defines the Geographic Information System (GIS) data  information, structure, requirements, and related information used in NENA Next Generation 9-1-1 (NG9-1-1) Core Services (NGCS).

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by August 11, 2025. You may contact NENA Committee Resource Management with any questions or concerns. 

The NENA NG9 1 1 GIS Data Model Templates are a direct interpretation of version 3 of the NENA Standard for NG9 1 1 GIS Data Model (NENA STA 006.3 202Y). The primary purpose of the GIS Data Model Templates is a common data structure for data exchange between agencies or their vendors. 

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by August 15, 2025. You may contact NENA Committee Resource Management with any questions or concerns. 

Having adjudicated all comments, the subject documents are now considered "stable." Per NENA Development Group Operational Procedures, Section 3.3.2.6, "Stable Form Notices" are being issued and can be viewed by clicking below. 

• NENA Best Practices for Mental Health Providers Supporting 9-1-1 Professionals 
• NENA–APCO Standard for Telecommunicator Emergency Response Taskforce (TERT) Deployment
• NENA Public Safety Communications & Railroad Interaction Standard Operating Procedures

The landscape of public safety and geospatial technologies is rapidly evolving. The integration of 2D and 3D indoor mapping is becoming critical for enhanced display purposes, NG9-1-1 location validation, and call routing. This transformation extends far beyond school safety or tactical response, encompassing a broader vision of public safety and operational efficiency. A standardized GIS data model for indoor mapping is urgently needed.

This working group will produce a NENA Requirements Document (REQ) which, upon publication, will then pursue an ANSI-accredited standard. The working group's current document efforts can be found in the associated Charter. Ideally, work group membership will include participants with:

• GIS data production and maintenance experience
• Indoor mapping experience
• 9-1-1 telecommunicators, first responders, and/or their management that have either worked with indoor maps or would have benefitted from their use
• NGCS and PSAP system providers (e.g. call handling, computer aided dispatch, and over-the-top mapping applications
• Other indoor mapping stakeholders (school resource officers, site security manager, facility managers, fire inspectors, crime analysts, emergency managers)

Click here to join the DSM-Indoor Mapping Working Group.