At NENA 2025, you'll gain practical, real-world knowledge and skills that you can apply immediately to improve your center, strengthen your team, and turbocharge your career. Whether you're looking for tactical takeaways, the latest technology insights, or new strategies to lead and innovate, #NENA2025 is where 9-1-1 professionals come to grow, connect, and get ahead.

Join thousands of your peers for a week of transformative learning, hands-on training, and meaningful discussions on the biggest challenges and opportunities in emergency communications. You’ll leave equipped and excited to make an impact and make a difference.

Click here to register now and here to book your housing.

 Why Attend #NENA2025? 

• Gain Actionable Knowledge – Learn from industry experts and take home practical strategies to improve your agency’s operations right away.
• Stay Ahead of the Curve – Understand the near- and long-term issues shaping 9-1-1.
• Expand Your Network – Connect with peers, industry leaders, and key decision-makers from across the country.
• Experience Cutting-Edge Innovation – Explore new technologies, tools, and services that are revolutionizing emergency communications.

Click here to register now and here to book your housing. 

We’re seeking bold, forward-thinking innovators to pitch their AI-powered products and services live at NENA 2025 in a high-energy, Shark-Tank-style session. Selected participants will present to a panel of public-safety experts—and a live audience of 9-1-1 professionals—who will ask questions, provide feedback, and challenge you to prove how your solution meets the real-world needs of emergency communications centers.

Whether it’s real-time transcription, automated QA, advanced analytics, or other next-gen tools for dispatch and call-taking, we want to hear how your AI technology empowers 9-1-1 teams, reduces workload, and improves outcomes.

When & Where: Thursday, June 26 | 10AM-12PM | Long Beach Convention Center | Long Beach, CA

Format: 8-minute product pitches + 2-minute panel Q&A and live audience interaction

Focus Areas: All things AI: Automation, workflow optimization, language services, analytics, QA, assistive tech, etc.

Deadline to Apply: Friday, May 16

Click here to submit your proposal!

For the third year in a row, NENA and Carbyne are hosting a survey to understand the issues that most impact today’s 9-1-1 centers.

As a 9-1-1 professional working on the frontlines of emergency response, your insight and expertise are invaluable to continuously improving emergency communications. You're invited to participate in this survey about the challenges and opportunities you face.

Click here to take the survey; it should take approximately 10-15 minutes. As a token of our appreciation for your time and effort, you will receive a $10 gift card upon completion of the survey.

Your responses will be kept confidential and only be used in the aggregate to analyze the results. After the survey closes, a report of the findings will be shared with you. 

NENA's NG9-1-1 Implementation Coordination Event (ICE) series is a long-running program and has been held since 2009. An event "by the vendors, for the vendors," NENA sponsors the event to bring together NG91-1 product and service vendors in an open, supportive, collaborative environment. At ICE, vendors build interoperability test cases and test their products (production or prototype) against each other's products using test case document(s) based on existing and evolving standards.

ICE 13 testing scenarios will be focused on CLDXF Conveyance, PCA Certificate Management, NG-PSAP Calls with Callback, Conferencing Capabilities, CAD-to-CAD EIDO and DTLS with SRTP/SRTCP.

This year, ICE events will include the following:

• Virtual Mid-Year Event – June 9 - 13, 2025
• Validation Testing – September 22 - 26, 2025
• ICE 13 Event – October 20 - 24, 2025

All vendors are welcome! An ICE 13 Planning Committee has been formed, and vendors such as NG9-1-1 equipment systems and services, logging, and CAD are encouraged to join. 

Click here to learn more about how you can participate in any of the 2025 ICE events or become part of the Planning Committee.

Every second counts in an emergency—and every location detail matters. That’s why GeoComm delivers precision across the full spectrum of mapping: from assigning accurate address points and building outdoor GIS data layers to developing detailed, interactive indoor maps. GeoComm's solutions go beyond basic floor plans, transforming buildings into intelligent data environments that help responders navigate quickly and confidently. Whether it’s a school, hospital, or government facility, GeoComm incorporates sub-address data to pinpoint exact rooms, assets, and entrances—ensuring no detail is missed.

With GeoComm’s end-to-end mapping expertise, public safety agencies gain real-time situational awareness and a shared operational picture across teams. Ultimately, GeoComm makes it possible to locate the 9-1-1 call–and the exact place–faster, inside or out. 

See how GeoComm’s mapping solutions support your unique emergency response and safety goals.

Pursuant to NENA's Bylaws, notice is hereby given that the membership of the National Emergency Number Association will hold an annual meeting during the NENA 2025 Conference & Expo at 5:15PM on Sunday, June 22, 2025 in the Long Beach Convention Center Room 104A. The membership is advised of the following agenda:   

I. Discussion of, and voting on, a proposed bylaws change

II. Announcement of next annual conference site and dates

IIi. Reports of activities and financial condition of the association

IV. Announcement of election results

V. Members’ questions

Voting on the proposed bylaws change will also be available online via electronic ballot. Electronic voting will be available for all voting-eligible members from May 8 until June 22.

NENA has partnered with Survey & Ballot Systems to administer the electronic bote. The bylaws change vote email will come from: "NENA Election Coordinator" at noreply@directvote.net. To assure your bylaw change vote email arrives safely in your inbox on May 8, simply add noreply@directvote.net as an approved sender. If you do not receive your election email by May 9, please contact support@directvote.net.

The new NENA NG9-1-1 Operational Diversity and Redundancy Information Document provides service providers and 9-1-1 authorities with guidance on how to meet the high-availability requirements necessary to support mission-critical emergency response operations using diversity and redundancy best practices in the design, implementation, and operation of NG9-1-1 systems.

Thank you to the NG9-1-1 Operational Diversity & Redundancy Working Group members for committing their time and expertise to establishing this document.

The NENA Best Practices for Mental Health Providers Supporting 9-1-1 Professionals document provides information on the unique stressors of 9-1-1 professionals and how these can impact an individual’s mental health and well-being, to equip mental health professionals to best support this population. 

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by May 18, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA NIST CSF 2.0 Crosswalk Reference Publication is a companion to the NENA Security for Next Generation 9-1-1 Standard (NG-SEC) and provides a crosswalk between NIST CSF 2.0 and the NENA standard.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by June 1, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA-APCO Standard for Telecommunicator Emergency Response Taskforce (TERT) Deployment includes information to provide guidance and helpful information regarding the development, maintenance, and deployment of a Telecommunicator Emergency Response Taskforce (TERT).

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by June 9, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA Public Safety Communications & Railroad Interaction Standard Operating Procedures standard provides guidance to PSAPs and railroad control centers on best practices when interacting with each other respectively on emergency incidents that involve railroads or railroad assets.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by June 16, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

In a historic first, the Senate Commerce Committee has voted unanimously to advance its version of the 911 SAVES Act (S.725 – the Enhancing First Response Act) out of committee. It now waits for a full vote on the Senate floor.

Now, we need you to help us ensure that this bill becomes law! Click here to contact your Senators and Representative and urge them to bring this bill for a full vote in the Senate, and for the House to follow suit.

"Every day, 9-1-1 professionals are the first to respond to emergencies, providing vital, lifesaving services with extraordinary skill and dedication," said NENA CEO Brian Fontes. "Their work is no less critical than that of police, fire, or EMS personnel. Reclassifying Public Safety Telecommunicators as Protective Service Occupations is a long-overdue correction that recognizes their skills and their indispensable role in public safety."

Click here to read more and here to write Congress in support of reclassification.

NENA is seeking volunteers to participate as a Working Group member for the PSAP Logistics Committee Document Review Working Group. The first task of the PSAPLOGIS-Document Review WG will be to assess the NENA Mutual Aid Standard/Model Recommendation to determine if this standard should be reaffirmed or revised and to support the document to publication.

The working group is seeking operational and technical subject matter experts in the User, Producer, and General Interest categories, as defined in Section 3 Document Development Process of the NENA Development Operational Procedures.

Ideally, work group membership will include participants with:

• PSAP and dispatch operations management experience
• Experience designing Public Safety technology
• Experience designing and managing IP networks
• PSAP Administrators familiar with inter-agency communications
• Experience writing technical requirements

Calls are being held every other Tuesday from 12:00PM - 1:00PM Eastern beginning May 13, 2025.

Click here to volunteer.

The ability to communicate information on basic medical conditions of a person related to an Incident is often desirable or critical to providing the appropriate response. Condition types like those included in ICD-10-CM—the International Classification of Diseases—are far too detailed to be useful for emergency dispatch. The Working Group’s responsibility is to determine the appropriate condition types that will be useful without the list being so lengthy that it is impractical to use. The scope of the work is intended to be limited primarily to condition types, their descriptions, and related guidance regarding their use in NG9-1-1. The deliverable is intended to be an ANSI-candidate document.

The working group is seeking operational and technical subject matter experts in the User, Producer, and General Interest categories, as defined in Section 3 Document Development Process of the NENA Development Operational Procedures.

Ideally, work group membership will include participants with:

Meetings are to be held on Wednesday from 11:30AM – 1:00PM Eastern.

Click here to volunteer.