At NENA 2025, you'll gain practical, real-world knowledge and skills that you can apply immediately to improve your center, strengthen your team, and turbocharge your career. Whether you're looking for tactical takeaways, the latest technology insights, or new strategies to lead and innovate, #NENA2025 is where 9-1-1 professionals come to grow, connect, and get ahead.

Join thousands of your peers for a week of transformative learning, hands-on training, and meaningful discussions on the biggest challenges and opportunities in emergency communications. You’ll leave equipped and excited to make an impact and make a difference.

Click here to register now and here to book your housing.

 Why Attend #NENA2025? 

• Gain Actionable Knowledge – Learn from industry experts and take home practical strategies to improve your agency’s operations right away.
• Stay Ahead of the Curve – Understand the near- and long-term issues shaping 9-1-1.
• Expand Your Network – Connect with peers, industry leaders, and key decision-makers from across the country.
• Experience Cutting-Edge Innovation – Explore new technologies, tools, and services that are revolutionizing emergency communications.

Click here to register now and here to book your housing. 

NENA's NG9-1-1 Implementation Coordination Event (ICE) series is a long-running program and has been held since 2009. An event "by the vendors, for the vendors", NENA sponsors the event to bring together NG91-1 product and service vendors in an open, supportive, collaborative environment. At ICE, vendors build interoperability test cases and test their products (production or prototype) against each other's products using test case document(s) based on existing and evolving standards.

ICE 13 testing scenarios will be focused on CLDXF Conveyance, PCA Certificate Management, NG-PSAP Calls with Callback, Conferencing Capabilities, CAD-to-CAD EIDO and DTLS with SRTP/SRTCP.

This year, ICE events will include the following:

• Virtual Mid-Year Event – June 9 - 13, 2025
• Validation Testing – September 22 - 26, 2025
• ICE 13 Event – October 20 - 24, 2025

All vendors are welcome! An ICE 13 Planning Committee has been formed, and vendors such as NG9-1-1 equipment systems and services, logging, and CAD are encouraged to join. 

Click here to learn more about how you can participate in any of the 2025 ICE events or become part of the Planning Committee.

A valid and legally defensible credentialing examination, like NENA's Emergency Number Professional (ENP) certification exam, is built upon a well-designed and current Job Analysis. To that end, the NENA Institute Board (NIB), the body charged with overseeing the ENP Program, will conduct a new Job Analysis over the next year.

A Task Force of subject matter experts will compile statements of knowledge, tasks, and competencies, as well as rating scales, to be used in a survey of ENPs. Survey results will then be used to develop an updated Body of Knowledge, an improved Item Bank of questions for the ENP exam, and new examination forms for future ENP examinations.

Through the Job Analysis process, the ENP examination will continue to reflect the Body of Knowledge needed to demonstrate competence in the 9-1-1 industry. Those who sit for the examination can remain assured that all questions on the exam are consistent with current job responsibilities of 9-1-1 professionals and will continue to be, as supported by this Job Analysis.

Anyone having questions about the Job Analysis may contact NENA contractor Bob Cobb or the Institute Board's Nick LaMontia.

Take Action Against Nuisance Calls & Protect Your PSAP
Thursday, May 1 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Click here to register!

Every day, 9-1-1 centers receive harassing, nuisance, and repetitive calls that tie up resources, delay responses, and place those experiencing genuine emergencies at risk. Starting with a compelling case study, this webinar explores legal and practical approaches to effectively address and reduce these disruptive calls. Attend this webinar to learn:

• How harassing, nuisance, and repetitive calls impact operations;
• Applicable state laws and how to leverage them to deter abusive callers and mitigate repeat offenses; and
• Proven practices and proactive strategies your center can adopt immediately to minimize disruptions and improve service to genuine callers.

Presenter: John Kelly, ENP – Ottosen DiNolfo Hasenbalg & Castaldo, Ltd.

Can't attend on the 1st? Register now and watch the webinar on-demand via the access link from your registration email the day after the live webinar airs.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Questions? Contact Carol Workman with the NENA Education team.

Pursuant to NENA's Bylaws, notice is hereby given that the membership of the National Emergency Number Association will hold an annual meeting during the NENA 2025 Conference & Expo at 5:15PM on Sunday, June 22, 2025 in the Long Beach Convention Center Room 104A. The membership is advised of the following agenda:   

I. Discussion of, and voting on, a proposed bylaws change

II. Announcement of next annual conference site and dates

IIi. Reports of activities and financial condition of the association

IV. Announcement of election results

V. Members’ questions

Voting on the proposed bylaws change will also be available online via electronic ballot. Details forthcoming.

NENA's Chief Executive Officer provides leadership for all aspects of the Association’s operations, with an emphasis on long-term goals, growth, profit, staff and program area deliverables, and sound fiscal management. This position represents the Association before a variety of federal agencies and businesses both domestic and international. This position oversees the day-to-day operations of the organization and staff. The ideal candidate will have extensive experience in a management or leadership role, strong managerial and financial skills, and experience interfacing with regulatory agencies and Congress.

Click here for more information and submission instructions. Applications are due by April 30.

The NENA Security Audit Checklist is a companion to the NENA Security for Next Generation 9-1-1 Standard and is used to assess compliance with requirements specified in that standard.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by April 27, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA Best Practices for Mental Health Providers Supporting 9-1-1 Professionals document provides information on the unique stressors of 9-1-1 professionals and how these can impact an individual’s mental health and wellbeing, to equip mental health professionals to best support this population. 

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by May 18, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA NIST CSF 2.0 Crosswalk Reference Publication is a companion to the NENA Security for Next Generation 9-1-1 Standard (NG-SEC) and provides a crosswalk between NIST CSF 2.0 and the NENA standard.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by June 1, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

NENA is seeking volunteers to participate as a Working Group member for the PSAP Logistics Committee Document Review Working Group. The first task of the PSAPLOGIS-Document Review WG will be to assess the NENA Mutual Aid Standard/Model Recommendation to determine if this standard should be reaffirmed or revised and to support the document to publication.

The working group is seeking operational and technical subject matter experts in the User, Producer, and General Interest categories, as defined in Section 3 Document Development Process of the NENA Development Operational Procedures.

Ideally work group membership will include participants with:

• PSAP and dispatch operations management experience
• Experience designing Public Safety technology
• Experience designing and managing IP networks
• PSAP Administrators familiar with inter-agency communications
• Experience writing technical requirements

Calls are being held every other Tuesday from 12:00PM - 1:00PM Eastern beginning May 13, 2025.

Click here to volunteer.

The ability to communicate information on basic medical conditions of a person related to an Incident is often desirable or critical to providing the appropriate response. Condition types like those included in ICD-10-CM—the International Classification of Diseases, a far too detailed to be useful for emergency dispatch. The Working Group’s responsibility is to determine the appropriate condition types that will be useful without the list being so lengthy that it is impractical to use. The scope of the work is intended to be limited primarily to condition types, their descriptions, and related guidance regarding their use in NG9-1-1. The deliverable is intended to be an ANSI-candidate document.

The working group is seeking operational and technical subject matter experts in the User, Producer, and General Interest categories, as defined in Section 3 Document Development Process of the NENA Development Operational Procedures.

Ideally work group membership will include participants with:

Meetings are to be held on Wednesday from 11:30AM – 1:00PM Eastern.

Click here to volunteer.