NENA is committed to acting ethically, legally, and responsibly in all aspects of our operations. Our highest priority is always the well-being and safety of our members, attendees, exhibitors, volunteers, and anyone associated with NENA events and activities.

Our Code of Conduct outlines clear expectations for behavior and processes to ensure a respectful, safe, and inclusive environment.

If there are specific allegations of unethical, unsafe, or fraudulent behavior related to NENA activities or partners, we encourage individuals to present concrete information and factual evidence directly to NENA leadership. We thoroughly review and address all substantiated claims in accordance with our established procedures. NENA does not make organizational decisions based on rumors or personal accusations shared through informal channels, including social media.

NENA is committed to maintaining trust, fairness, and accountability within our community. Decisions regarding our activities and operations always consider the best interests and safety of our entire community.

We thank our members and all NENA participants for helping us maintain a transparent, respectful, and professional environment for everyone.

At NENA 2025, you'll gain practical, real-world knowledge and skills that you can apply immediately to improve your center, strengthen your team, and turbocharge your career. Whether you're looking for tactical takeaways, the latest technology insights, or new strategies to lead and innovate, #NENA2025 is where 9-1-1 professionals come to grow, connect, and get ahead.

Join thousands of your peers for a week of transformative learning, hands-on training, and meaningful discussions on the biggest challenges and opportunities in emergency communications. You’ll leave equipped and excited to make an impact and make a difference.

Click here to register now and here to book your housing.

 Why Attend #NENA2025? 

• Gain Actionable Knowledge – Learn from industry experts and take home practical strategies to improve your agency’s operations right away.
• Stay Ahead of the Curve – Understand the near- and long-term issues shaping 9-1-1.
• Expand Your Network – Connect with peers, industry leaders, and key decision-makers from across the country.
• Experience Cutting-Edge Innovation – Explore new technologies, tools, and services that are revolutionizing emergency communications.

Click here to register now and here to book your housing. 

We're thrilled to announce the launch of our new 9-1-1 Hero Spotlight Program, proudly sponsored by Motorola Solutions! This is your chance to share your stories and experiences, celebrating you and highlighting the vital role that you play every day in keeping our communities safe.

We can't wait to shine a spotlight on your dedication and courage! We'll be sharing videos on NENA's social media channels throughout TC Week.

Share Your Story: Create a short, one-minute video answering one (or more) of these questions:

1. What is important to you about what you do as a 9-1-1 telecommunicator?
2. Tell us about a call that you handled that made you very proud and why.
3. What do you love most about being a 9-1-1 telecommunicator?

Thank you in advance for taking a moment to record a video! Simply click here to record and share your video quickly and easily from your web browser!

NENA is now accepting applications for the second cohort of the Transformative Empowerment and Mentoring (TEAM) Program, taking place this spring and summer! Participants in this six-month long program receive personalized guidance, support, and inspiration that empowers them to achieve personal and professional growth.

"Being a mentor is one of the most fulfilling, impactful, and meaningful things one person can do for another," said NENA TEAM Program Co-Chair, Laurie Anderson, ENP. "This program helps the 9-1-1 leaders of tomorrow grow, flourish, and reach their full potential."

Apply here to be a TEAM mentor. Prospective mentees can click here to be considered for the second TEAM cohort. Applications are being accepted through April 15.

NENA's Chief Executive Officer provides leadership for all aspects of the Association’s operations, with an emphasis on long-term goals, growth, profit, staff and program area deliverables, and sound fiscal management. This position represents the Association before a variety of federal agencies and businesses both domestic and international. This position oversees the day-to-day operations of the organization and staff. The ideal candidate will have extensive experience in a management or leadership role, strong managerial and financial skills, and experience interfacing with regulatory agencies and Congress.

Click here for more information and submission instructions. Applications are due by Friday, April 18.

The NENA Standard for Communications Center/PSAP Daily Personnel Operations provides a holistic view of the daily operations in a PSAP, ensuring that telecommunicators are well-prepared, operations run smoothly, and security is maintained at all times. Comprehensive guidelines are included to help PSAP leadership develop sound practices and policies for topics that fall outside call processing and technical development paradigms.

Thank you to the PSAP Daily Personnel  Working Group members for committing their time and expertise to establishing this standard.

The NENA Transition to i3 PSAP Standard defines how EIDOs are conveyed between Functional Elements.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by April 21, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA Security Audit Checklist is a companion to the NENA Security for Next Generation 9-1-1 Standard and is used to assess compliance with requirements specified in that standard.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by April 27, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA Best Practices for Mental Health Providers Supporting 9-1-1 Professionals document provides information on the unique stressors of 9-1-1 professionals and how these can impact an individual’s mental health and wellbeing, to equip mental health professionals to best support this population. 

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by May 18, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

Recently, the US Office of Management and Budget (OMB) approved data collection by the FCC for NG9-1-1 valid requests under its new NG9-1-1 rules. As of March 25, 2025, 9-1-1 Authorities may submit valid requests to OSPs for delivery of 9-1-1 traffic in Internet Protocol (IP)-based formats, including i3-based call origination, in accordance with 47 CFR § 9.31.

This enables 9-1-1 authorities able to comply with the FCC’s certifications to require standards-compliant NG9-1-1 calls to be delivered to their jurisdiction. To help 9-1-1 authorities understand the rules and the valid request framework, NENA and ATIS produced the 9-1-1 Authority Readiness Guidelines for NG9-1-1 Connectivity technical report.

For more information, see the FCC’s notice. You can also download a sample form for submitting valid requests.

If 9-1-1 authorities have any questions or need guidance, they can email NENA's Chief Technology Officer, Brandon Abley.