NENA Standard for PSAP Daily Personnel Now Available
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The NENA Standard for Communications Center/PSAP Daily Personnel Operations provides a holistic view of the daily operations in a PSAP, ensuring that telecommunicators are well-prepared, operations run smoothly, and security is maintained at all times. Comprehensive guidelines are included to help PSAP leadership develop sound practices and policies for topics that fall outside call processing and technical development paradigms.
Thank you to the PSAP Daily Personnel Working Group members for committing their time and expertise to establishing this standard.
