NENA dispatch

National Emergency Number Association

Comtech Telecommunications Corp.
Latest News
Comtech Telecommunications Corp.
Overflow Housing Added for 9-1-1 Goes to Washington!

Due to overwhelming demand, we're sold out of rooms at our 9-1-1 Goes to Washington host hotel. We've just added a block of rooms at the nearby DoubleTree Crystal City.

Click here to book your room at the DoubleTree.

Join hundreds of 9-1-1 professionals for 9-1-1 Goes to Washington — the premier event where policy meets action! Gain insider knowledge on the critical challenges facing emergency communications and advocate for the future of 9-1-1 directly with lawmakers and officials.

This unique conference empowers you to:

  • Shape the national 9-1-1 agenda;
  • Stay informed on key legislation, regulations, and policy initiatives; and
  • Make the voice of 9-1-1 heard by engaging directly with policymakers.

Don’t miss this one-of-a-kind opportunity to influence the future of 9-1-1. Register now and make a difference!

 
Join Us in Clearwater, FL in January for #NENASBP & the AI Critical Issues Forum!

Note: Our host hotel and conference site was largely unaffected by the recent storms in Florida and they are ready to welcome us in January! 

Learn, Collaborate, & Contribute!
Get ready for the NENA Standards & Best Practices Conference, the one-of-a-kind event where you’re in the driver’s seat! This interactive, attendee-powered conference goes beyond learning about the latest issues and standards shaping 9-1-1 technology and best practices – it's your opportunity to actively contribute to the guidelines, resources, and documents that are transforming 9-1-1 operations, systems, and services. Register today to secure your seat at the table to help shape what’s next for 9-1-1 and push PSAPs to new heights!

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing issues facing 9-1-1. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it!

Click here to register, here to book your housing, and here to learn more.

The Future Now & the Future Tomorrow: Exploring the Potential of Artificial Intelligence
Join us for a transformative two-day Critical Issues Forum focused on today’s applications of Artificial Intelligence (AI) in your 9-1-1 center, as well as what the near future holds for AI-driven innovation. Gain insights into the most cutting-edge technologies and learn how to leverage AI to revolutionize your PSAP operations right now, as well as how to plan for tomorrow.

This event is your opportunity to not only hear from leading AI experts, but also experience how these technologies can revolutionize your 9-1-1 center right now! Don’t miss this chance to stay ahead of the curve — register now and explore the future of AI in public safety!

Click here to register, here to book your housing, and here to learn more.
 
Congratulations to Our Fall 2024 ENPs!
Congratulations to the sixty 9-1-1 professionals who passed the fall 2024 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.
 
SPONSORED POST: Experience the Future of 9-1-1— Live on December 10

Every day, your team faces too many systems, too much data, and too few resources. It's time for change.

On 12/10 at 2PM EST, join the RapidSOS Team for the UNITE Special Event! Attendees will explore the latest innovations designed to support 9-1-1 telecommunicators and streamline ECC operations.

Join RapidSOS for an exclusive look at new tools and features coming to UNITE: 

  • Call transcription and translation
  • Text-to-9-1-1 capabilities
  • Ask HARMONY support for on-the-fly questions
  • A next phase of ECC-specific customization for HARMONY
  • and much more!

Don’t miss your chance to be among the first to see the future of emergency response.Register today!

 
TSG Advisors
Have confidence in your 911 service provider, again
INdigital®
Every 911 call demands reliability. INdigital provides Next-Generation Core Services tailored specifically for PSAPs—including geo-spatial call routing, integrated location services, text-for-911, and resilient disaster recovery solutions. Backed by a team of former dispatchers, we ensure your systems are ready to handle every critical moment. Count on INdigital—because your community counts on you
Explore the INdigital Advantage
Advertisement
Training Update
Free Women in 9-1-1 Happy Hour & Career-Development Webinar Announced for December

WIN Virtual Happy Hour: Leveraging Personality Strengths in the Workplace & Free Assessment
Thursday, December 5 | 6:00PM Eastern
Click here to join the happy hour on the 5th at 6PM Eastern

This will be a fun and engaging discussion of "Leveraging Personality Strengths in the Workplace," where we will explore how understanding personality can enhance individual and team effectiveness.

Personality plays a pivotal role in shaping human behavior, and in today’s workplace, it can provide valuable insights into how we interact, lead, and align with our organization’s culture. Through the lens of the Hogan Personality Assessments, we will delve into three critical facets of personality. You will gain an objective understanding of your personality and learn how to use it for career and personal development.

To make the most of this session, we are offering a FREE Hogan Personality Assessment for virtual happy hour participants. We encourage you to complete this assessment well in advance of the happy hour so you can receive your results back in time for the discussion. Click here to request your assessment link.


Women in 9-1-1 Webinar Series | Leadership, Growth & Adaptation: Navigating a Career in 9-1-1
Thursday, December 12 | 3:00PM Eastern (live) or On-Demand
Free! Click here to register!

Join us as we bring together 9-1-1 professionals at different stages of their careers to reflect on their personal journeys, how they've overcome challenges, learned key skills, and developed their careers in public safety. Whether you are new to the profession or have many years under your belt, this webinar offers valuable insight into crafting a successful career in 9-1-1. You'll learn: 

  • How adaptability plays a role in career longevity;
  • The value of mentorship and networking; and
  • The importance of continuous learning and leadership development.

Can't attend on the 12th? Register now to receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration. 

 
RapidDeploy
Upcoming Training Courses
12.10.24 | Enhanced Fire Dispatching | Minneapolis, MN | Register
12.12.24 | Enhanced Fire Dispatching | Minneapolis, MN | Register
12.16.24 | Center Manager Certification Program | Tallahassee, FL | Register
01.06.25 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Bridgeport, WV | Register
01.06.25 | Center Training Officer (CTO) Program – Gretna, NE | Register
01.07.25 | Understanding Bias: Better Workplace, Better Service – Bridgeport, WV | Register
01.16.25 | Leadership in the 9-1-1 Center | ILO* | Register
01.17.25 | Enhanced Caller Management | ILO* | Register
01.20.25 | Center Manager Certification Program (CMCP) | Gainesville, FL | Register
01.21.25 | 9-1-1 Center Supervisor Program | West Fargo, ND | Register
01.29.25 | Center Training Officer (CTO) Program | McDonough, GA | Register
01.31.25 | Enhanced Police Dispatching | ILO* | Register
 
*ILO stands for Instructor-Led Online 
 
Document Announcements
Public Review 2: NENA Virtual PSAP Management Standard

The NENA Virtual PSAP Management Standard, NENA-STA-046.3-202Y (DRAFT), an ANS candidate, is available for the 2nd Public Review and Comment. This document covers the technological, operational, human resources, and evolutionary requirements for expanding resources to meet the needs expected by the public for operating in a virtual environment.

As a Public Review 2, only the areas highlighted in yellow are open for comment. Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each.

All comments are due by December 9, 2024. You may contact the NENA Committee Resource Manager with any questions or concerns.

 
Public Review: NENA Standard for the Non-Conventional Means of Communicating With E9-1-1

The NENA Standard for the Non-Conventional Means of Communicating With E9-1-1 provides E9-1-1 stakeholders with guidance that supports non-conventional emergency calls.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. 

All comments are due by December 9, 2024. You may contact the NENA Committee Resource Manager with any questions or concerns.
 
Public Review 2: NENA Standard for the Conveyance of Emergency Incident Data Objects (EIDOs)

The NENA Standard for the Conveyance of Emergency Incident Data Objects (EIDOs) between Next Generation (NG9-1-1) Systems and Applications defines how EIDOs are conveyed between Functional Elements. As a Public Review 2, only the areas highlighted in yellow are open for comment.

Members of the Working Group can download the document and submit comments by going here and then selecting Add a Comment from the Edit icon drop-down menu. All others may download the document and submit comments by going here and then selecting Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each.

All comments are due by December 15, 2024. You may contact the NENA Committee Resource Manager with any questions or concerns.

 
Public Review: NENA Standard for Communications Center/PSAP Daily Personnel Operations

The NENA Standard for Communications Center/PSAP Daily Personnel Operations provides recommendations to develop PSAP Operational Guidelines & Schedules.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each.

All comments are due by December 16, 2024. You may contact the NENA Committee Resource Manager with any questions or concerns.

 
Mission-Critical Communications Recording
Eventide Inc®
Specifically designed for mission-critical 24/7 operation in emergency call-taking, dispatch, air traffic management, and other communications environments, Eventide’s NexLogTM DX-Series recording solutions capture, record, and archive all calls, video, and screen activity. These recordings are available immediately for instant recall, forensic replay, incident reconstruction, burn to CD/DVD/Blu-ray, DRX, and more.
Discover the World’s Most Reliable and Secure Recording Solutions
Advertisement
Washington Briefing
2025 911 Honor Award Nominations Due by December 13

Every Spring the NG9-1-1 Institute hosts the Annual 911 Honor Awards Reception in Washington, D.C. to honor the heroes, individual leaders, and outstanding groups / organizations of the 9-1-1 / public safety / emergency response community from across the United States for their achievements in the prior year. The award categories are; Citizen in Action, Government Leader, Public Safety Professional, Industry Professional, Outstanding Call Center, NG9-1-1 Awareness, and "Other."

Click here to learn more and to submit an award nomination. 

 
Volunteers Wanted
Co-Chairs Sought for Pipeline Emergency Operations Working Group

NENA seeks volunteers to serve as Co-Chairs of the Pipeline Emergency Operations Working Group. The working group is tasked with revising the current Pipeline Emergency Operations Standard/Model Recommendation, an ANSI-candidate document.

A Working Group Co-Chair is not required to hold a NENA membership or to be a subject-matter expert. Applicants should possess administrative, facilitatory, and/or management skills related to meeting facilitation, preparation of agendas and notes, document creation and management, and overall working group discussion. Training will be provided.

NENA prefers that working groups have, at a minimum, two Co-Chairs, although three are optimal, to support the various duties of working-group management and the document-development process. More information on the Roles and Responsibilities of Working Group Chairs can be found here.

If you are interested in applying for the PSAP Ops Document Review Working Group Co-Chair role, please complete the Leadership Application and return via email to the PSAP Operations Committee Co-Chairs, Jenna Streeter and Gary Bell.

The deadline to submit your application is December 6, 2024.

 
Because 9-1-1 Is All We Do!
NGA 911 Inc.®
At NGA, we are on a mission to provide unmatched peace of mind, and equal access for everyone through our cutting-edge, cloud-based telecommunication solutions, powered by NEXiS. With the highest level of redundancy and resiliency, we ensure accurate, high-performance transmission of voice, text, and video during emergencies, prioritizing the needs of call-takers and PSAPs. Together, we forge unbreakable connections, empowering communities and saving lives when it matters most.
Discover The Power Of NEXiS
Advertisement
NATIONAL EMERGENCY NUMBER ASSOCIATION | Alexandria, VA | P: 202.466.4911 | www.nena.org