Archive/Subscribe | www.wrla.org | YardStick WRLA Toolbox: March 12, 2015

WRLA Mystery Shopper Program

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RETAILERS - Don’t be fooled! You may think you know your customer and they will tell you a problem exists, but statistics show only one out of every ten customers voice an opinion. And remember, good news travels fast, bad news travels faster. If you have an unsatisfied customer, you may never know and they could start spreading the word. 

Here’s how it works. The WRLA is partnered with one of the leading appraisal firms in Canada to conduct the Mystery Shop. They use professional shoppers who know what to look for, what to ask, and who will conduct an honest and fair evaluation of your business. 

If you are interested in participating in The Mystery Shopper Program, open, and sign the form below and fax to the WRLA Office at 204-947-5195 or email wrla@wrla.org The member cost is only $90.00 plus GST per shop.  
iRecycle Inc.
Westman Steel Industries
Home Hardware Stores Ltd
Castle Building Centres
All Weather Windows Ltd.
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If your company has news that you would like to see in The ToolBox, please email your news releases to news@wrla.org
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