WRLA Mystery Shopper Program
RETAILERS - Don’t be fooled! You may think you know your customer and they will tell you a problem exists, but statistics show only one out of every ten customers voice an opinion. And remember, good news travels fast, bad news travels faster. If you have an unsatisfied customer, you may never know and they could start spreading the word.
Here’s how it works. The WRLA is partnered with one of the leading appraisal firms in Canada to conduct the Mystery Shop. They use professional shoppers who know what to look for, what to ask, and who will conduct an honest and fair evaluation of your business.
If you are interested in participating in The Mystery Shopper Program, open, and sign the form below and fax to the WRLA Office at 204-947-5195 or email
wrla@wrla.org The member cost is only $90.00 plus GST per shop.