Understand the real impact of stress, trauma and burnout on telecommunicators at the APCO Wellness & Workforce Summit, February 18-19 in Phoenix!
From peer support programs to therapy dogs, you’ll gain proven strategies to protect your ECC and create a culture where people thrive. Learn to spot behavioral patterns in your team and leverage them to improve decisions, conversations and workforce resilience. Whether you want to earn CDEs, participate in interactive sessions or transform your leadership approach, this summit has something for you. Early-bird rates end January 27!
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APCO has joined other major public safety organizations, the International Association of Fire Chiefs (IAFC), International Association of Chiefs of Police (IACP) and the National Sheriff’s Association (NSA), to address the concerns surrounding the growing availability of consumer products and services that send calls for service directly to ECCs. Without proper vetting by a qualified intermediary, direct to ECC (D2ECC) products and services will further strain public safety resources.
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APCO has partnered with the Eye Movement Desensitization and Reprocessing International Association and NENA to develop a course for EMDR therapists specifically focused on 9-1-1 professionals. This partnership will enable public safety communications professionals to more easily find qualified EMDR therapists who have experience with the unique challenges of the 9-1-1 community.
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Supporting Call Takers in the Moment: Practical Lessons From AI Use in 9-1-1
January 20 | 1:00 - 2:00 p.m. ET
1 CDE | Free for members; $59 for non-members
Sponsored by Aurelian
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Redefining Reliability in Public Safety Communications. What Comes Next After Poly
January 28 | 1:00 - 2:00 p.m. ET
1 CDE | Free for members; $59 for non-members
Sponsored by Secure Headset Group
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Through the APCO Illuminations CDE Program, ECC professionals can earn monthly recertification CDEs and stay current on key emergency communications issues across three specialized topic tracks. Register now to access the upcoming topics that begin in February:
The annual subscription program is fully online, delivering 12 monthly, topic-specific courses that allow students to earn 12 CDEs per year. Each track costs $125 for APCO members and $145 for non-members, with group discounts available.
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The CCAM Excellence Award recognizes and celebrates outstanding contributions and achievements of an exceptional Chapter Commercial Advisory Member (CCAM). Complete the online nomination form or email your completed nomination information to cacnominations@apcointl.org by Thursday, January 15. The award recipient will be recognized during APCO 2026 in San Antonio August 2-5.
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APCO is excited to attend IWCE 2026, taking place March 16-19 in Las Vegas. IWCE brings together emergency response leaders, technology innovators and system integrators to collaborate on solutions that save lives. Early-bird savings expire tonight at 11:59 p.m. ET, and APCO members can save an additional 20% on select conference passes using code APCO20. Don't miss your chance to connect with over 4,000 industry professionals and explore cutting-edge technologies that are redefining critical communications.
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FOX 8
Ohio’s Keith’s Law (House Bill 144), effective January 19, lets people with disabilities register communication needs in a 9-1-1 database so first responders know their specific needs before arriving, improving interactions during emergencies.
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Spectrum News 1
Aiming for more efficient emergency response, North Texas officials plan to use AI to help manage 9-1-1 calls during the 2026 FIFA World Cup. The move is expected to improve language translation and call handling amid the surge of international visitors.
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WENY News
Tompkins County 9-1-1 telecommunicator Patrick Harris was honored as Dispatcher of the Year for his professionalism and dedication in public safety communications.
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ABC 15
Phoenix 9-1-1 telecommunicators are using therapy dogs like Ellie to help cope with stress from difficult calls, giving emotional support and comfort during tough shifts.
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Colarado Springs Gazette
Teller County 9-1-1 telecommunicator Natallya Hyldahl will receive a Life Save award and be named Telecommunicator of the Quarter after guiding friends of a collapsed hiker to perform CPR on a Pikes Peak trail, helping save his life.
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The APCO Institute has several online, in-person and virtual courses scheduled. Additional courses and training dates are available. Click on a date to learn more and register.
Specialized Courses
Management and Supervision
Comm Center Operations
Agency Instructor Courses
These instructor courses provide the knowledge, skills and credentials needed to teach APCO courses within your agency. Sign up now for courses that begin on January 28.
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