There is still time to submit your APCO 2026 speaker proposals! Don’t miss this opportunity to have your insight heard by thousands of public safety professionals from across the industry. Submit a one-hour presentation for consideration as a conference speaker in one of our 11 professional development tracks.
The deadline to submit is December 8 at 11:59 p.m. ET.
Apply today
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From the Emergency Communications Center to Capitol Hill: A Fireside Chat on Health and Wellness for Public Safety Telecommunicators
December 9 | 1:00 - 2:00 p.m. ET
1 CDE | Free for members; $59 for non-members
Register
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Has your agency experienced a swatting incident? APCO and the Public Safety Threat Alliance (PSTA) are gathering insights to better understand how swatting impacts ECCs and how these calls are being handled. Your valuable input will help shape a best practices guide to strengthen ECC preparedness. We encourage you to complete the survey and share your experience. Responses are confidential and will be collected until January 30, 2026.
Take the survey
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APCO’s Agency Training Program Accreditation (ATPA) gives public safety communications agencies a formal way to certify that their training meets APCO American National Standards (ANS). Agency curricula, training materials and other relevant documentation are thoroughly reviewed for compliance. Once approved, accredited agencies hold this distinction for three years, demonstrating their commitment to high-quality, standardized emergency communications training. We are currently accepting applications from agencies that wish to have their agency training accredited.
Learn more and apply
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APCO’s Surviving Stress online course tackles one of the biggest challenges in emergency communications: on-the-job stress. It covers the causes, signs and symptoms of stress while providing strategies for both immediate intervention and long-term management. Students will gain practical tools to recognize and reduce stress in themselves and their colleagues, with guidance on cumulative stress, critical incidents and post-traumatic stress disorder. The course is fully online and worth 8 CDEs. Three upcoming dates are open for registration: January 7-27 | February 4-24 | April 1-21.
See more dates
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WPRI
Alyssa Perley was honored for her calm, coordinated response to a deadly fire at Gabriel House, where she managed emergency transport for many patients.
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KLTV
Commissioners approved the upgrade for the county’s equipment — replacing eight aging consoles and modernizing technology that had been in use for over 15 years.
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The Ironton Tribune
Carrie M. Breech was honored as the 2025 Telecommunications Award recipient for her technical skill, courteous service and outstanding performance all year.
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ABC 13
Officer Kim Hise helped deliver a baby over the phone before EMS arrived — the first birth assisted by the communications center in four years.
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25 ABC
The move comes in response to 200,000 non-emergency calls in 2024, representing four times the number of emergency calls. Officials say AI will enable telecommunicators to focus more time and care on emergencies.
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Earn CDEs for recertification with an upcoming course. Several topics are available to choose from and are available as an online, virtual classroom or in-person course. Both APCO members and non-members are welcome, and members receive a discount at registration.
Online and Virtual Classroom Courses
In-Person Courses
Agency Instructor Courses
APCO also offers several online instructor courses for agencies that want the convenience of having an in-house instructor. Courses begin December 31.
View all upcoming courses
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