EagleView Technologies
Nene 911
Archives | Printer-Friendly | www.nena.org | Product and Service Guice | June 1, 2015
Face Book You Tube Twitter
VPI
NENA NEWS
Book your NENA 2015 hotel by COB on June 2 to guarantee you receive the exclusive conference registrant discount. After tomorrow, contact Lacey at lacey@stagedrightevents.com to request a room. Requests will be accommodated on a case by case basis and cannot be guaranteed at the discounted group rate.

Register online today! A printable/faxable form is also available.

Camp NENA is your summertime destination to earn your merit badges in all things 9-1-1. No matter what your role is in public safety, Camp NENA delivers the education, resources, and contacts you need to fill your daypack and reach the summit of any mountain in front of you.

Featuring inspiring keynote speakers, more than 90 hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2015 is the must-attend event of the year. Don’t miss your chance to be a part of it!

Learn more:
 
NENA is proud to launch the new NENA Career Center, where you will find all of the best 9-1-1 industry jobs in one place. Visit www.nena.org/jobs to:
  • Search for and quickly apply for great, relevant jobs
  • Set up alerts so you are immediately notified any time a job is posted that matches your skills or interests
  • Create an anonymous job seeker profile or upload your anonymous resume so employers can find you
  • Access job search tools and tips
If you need to hire 9-1-1 professionals, the NENA Career Center will put your job in front of our members!
  • Place your job in front of our highly qualified members
  • Search our resume database of qualified candidates
  • Manage jobs and applicant activity right on our site
  • Limit applicants only to those who are qualified
  • Fill your jobs more quickly with great talent
Our hope is that this new and improved resource will make a significant difference for our members as they navigate their career paths.
 
The NENA Appreciation Committee is accepting nominations for a "Volunteer of the Year" award in recognition of a volunteer from a national NENA committee, working group, or advisory board who has gone above and beyond in their volunteer efforts on behalf of the association through their participation, contribution, and leadership. Areas for consideration include attending  meetings and conference calls, participating in activities, suggesting new or innovative ideas, and demonstrating passion for NENA and 9-1-1.

Please submit a short narrative summarizing why you believe your nominee is deserving of this award to Sherri Griffith Powell by noon on June 10, 2015.
 
The departure of an Education Advisory Board (EAB) member has created a vacancy on the committee. NENA is looking to fill the open seat with a NENA member in good standing who possesses the desire and dedication to become part of the team charged with carrying out NENA’s educational mission. For more details, please see the Statement of Purpose and Duties for EAB Members, the EAB Candidate Application & Questionnaire, and the following applicant information submission instructions. All documentation from applicants must be received by close of business on Friday, June 5, 2015 in order to be considered for the position.

All applicants for the vacant Education Advisory Board (EAB) seat are required to:
All documents must be received by NENA Education Director Ty Wooten by close of business on Friday, June 5, 2015.
 
GIS Considerations for Next Generation 9-1-1
Tuesday, June 9 | 3 p.m. Eastern (live) or On-Demand
Sponsored by Intrado
Free! Click here to register!

Next Generation 9-1-1 (NG9-1-1) will bring many changes to 9-1-1, and GIS data is fundamental to the successful transition and implementation of these systems. The transition from tabular call routing to geospatial call routing will impact data management processes, considerations, and personnel. This webinar will detail the specific GIS functional elements related to NENA i3, including the Spatial Information Function (SIF), Location Validation Function (LVF) and Emergency Call Routing Function (ECRF) and will also focus on GIS data management practices in transition to NG9-1-1. 
 
The Power of Positive Recognition
Wednesday, June 17 | 1 p.m. Eastern (live) or On-Demand
Sponsored by Guardian Tracking
Free! Click here to register!
 
Ironically, a major issue in the field of communications is under-communication. Often, managers spend more time focusing on their low-performing employees and less time recognizing their high-performers. Employee exit interviews reveal that the most common complaint is under-appreciation, which is associated with under-communication. Attend to learn the importance, value, and overall benefits of employee recognition.

How to Comply with 9-1-1 Quality Assurance Standards Easier
Wednesday, June 24 | 1 p.m. Eastern (live) or On-Demand
Sponsored by VPI
Free! Click here to register!

With the April release of the new NENA APCO Quality Assurance and Improvement (QA/QI) standard and the transition to NG9-1-1 underway, we are making major strides toward excellence in emergency communications. Join us as we review key highlights of the new ANSI-approved NENA APCO QA/QI standard. You’ll also learn from Hamilton County 9-1-1 in Chattanooga, Tennessee how they doubled their QA productivity by automating the selection of EMD, Police, and Fire call recordings for evaluation based on CAD data – no more hunting and pecking for calls to evaluate or tedious spreadsheet scoring – sped up feedback to supervisors, call takers, and dispatchers with automated alerts on QA scores as soon as evaluations are completed; and got faster insights into critical issues and training opportunities with automated QA/QI reporting and notifications.
 
The NENA NG9-1-1 project work includes tracking of state and sub-state initiatives to establish and activate Emergency Services IP networks (ESInets) that may support NG9-1-1 functions in the future, are actively implementing transitional NG9-1-1, or are aimed at pre-NG9-1-1 actions. This tracking effort is basically for three purposes: providing information to other interested parties who may need contacts that have already had experience, for identifying those areas where NG9-1-1-related trials may be happening or planned, and identifying those areas where transitional NG9-1-1 is being implemented. 

Click here to see the new NG9-1-1 state activity map, updated as of May 1, 2015. 
 
On the morning of Sunday, June 28, lace up your running or walking shoes in support of 9-1-1 training and wellness programs and participate in the Friends of 9-1-1 second-annual "Run for 9-1-1" charity 5K in Denver, Colorado!

The run/walk promotes healthy living among 9-1-1 professionals, gives the Denver community and supporters from around the country a chance to say thank you to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities.

Click here to see pictures from last year's inaugural 5K in Nashville, Tennessee!

Interested runners and walkers should visit the Friends of 9-1-1 website for more information. The registration fee is currently $30, will increase to $35 on May 16, and then to $40 on Race Day (June 28). Teams of five runners can register for $100.  

There are a limited number of corporate sponsorship opportunities for the Run for 9-1-1 charity event. The deadline for sponsorship commitments is June 15. Sponsorship inquiries should be directed to Sean Sullivan of Team Lightbulb.  

Those who cannot attend the run/walk in person are encouraged to show support by becoming a Friends of 9-1-1 Fundraiser, with options available for individuals or groups to raise funds for scholarships and other initiatives benefiting 9-1-1 professionals.
 
The Monitoring and Managing NG9-1-1 Working Group is tasked with creating a NENA document that addresses specific operational topics and makes general recommendations on operational procedures associated with the transition to monitoring and managing NG9-1-1 software functions and infrastructure. The output is targeted to those personnel who develop and manage PSAP processes and procedures and to those responsible for ESInet, NG9-1-1 Core Services, and PSAP infrastructure. The effort will identify and describe what needs to be monitored and how that is different than current practices within E9-1-1, including the acquisition and provisioning of the capacity involved. The level of detail will be sufficient to identify areas that should be considered in RFPs and Service Level Agreements.

Expertise Needed: Subject matter experts who have been involved in monitoring and managing large, complex systems and networks, or who have been involved in writing and negotiating SLAs for them are invited to join the working group in this important effort.   

To join this work group, please complete the Volunteer Form. The group meets on Wednesdays from 2-3 p.m. Eastern time.
 
AmazonSmile is a simple and automatic way for you to support NENA every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection, and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to NENA.

To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.

On your first visit to AmazonSmile, you need to search for and select "National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.

Click here to learn more and here to start shopping now!
 
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
 
OPS UPDATE
The NENA Mutual Aid Standard/Model Recommendation is provided as an Operational Standard/Model Recommendation for the development of Mutual Aid Agreements or Memorandums of Understanding between Public Safety Communications Agencies. This document is a Model Recommendation and should be modified to meet the unique requirements of individual States and Municipalities.

This document provides the essential elements of a Mutual Aid Agreement. All elements should be detailed to the extent required for the agencies involved and should be reviewed by legal counsel prior to implementation of such an agreement. 

Click here for the document.
 
The NENA NG9-1-1 Education and Training working group has released a new Text-to-9-1-1 Public Education plan. The plan contains information to assist 9-1-1 authorities in creating an educational plan, implementing the plan, and sample materials that can be utilized locally.

This, and other text-to-9-1-1 resources, are available here.
 
This standard assists PSAP managers and their governing authorities to identify their current level of service capability. An assessment tool is provided to objectively assess capabilities of the PSAP against models representing the best level of preparedness, survivability, and sustainability amidst a wide range of natural and man-made events. 

NENA is now seeking volunteers to become members of this joint NENA/APCO Working Group that will review and revise this standard. NENA is seeking diverse participants with backgrounds in PSAP operations and management, technologists, and general interest participants, such as government agencies and entities.

Click here to apply to join the working group.
 
TECH UPDATE
This NG9-1-1 Core Services specification builds upon prior NENA publications including i3 requirements and architecture documents. The i3 solution supports end-to-end IP connectivity; gateways are used to accommodate legacy wireline and wireless origination networks that are non-IP as well as legacy Public Safety Answering Points (PSAPs) that interconnect to the i3 solution architecture, as described below. NENA i3 utilizes the concept of an Emergency Services IP network (ESInet), which is designed as an IP-based inter-network (network of networks) that can be shared by all public safety agencies that may be involved in any emergency and a set of core services that process 9-1-1 calls on that network (NGCS – NG9-1-1 Core Services). The i3 Public Safety Answering Point (PSAP) is capable of receiving IP-based signaling and media for delivery of emergency calls conformant to the i3 architecture standard.

This document describes how NG9-1-1 works after transition from E9-1-1, including ongoing interworking requirements for IP-based and TDM-based PSAPs and origination networks. See the full document and its Executive Summary for further detail.

All comments must be submitted by June 19 at 5 p.m. Eastern by going here and then selecting "add a comment" just above the title "Document Details." Please complete all requested data and "Save" OR, if submitting multiple comments, select "Save and Add Another."

Contact the NENA Committee Resource Manager with any questions or issues.
 
GOVERNMENT AFFAIRS UPDATE
The FCC has released the comment cycle dates for a new proceeding that will, at long last, bring an end to 9-1-1 calls from Non-Service-Initialized (NSI) wireless phones. The Notice of Proposed Rulemaking adopted in April seeks comment on:
  • Eliminating the requirement that wireless carriers forward to 9-1-1 centers calls from handsets that are not subscribed to wireless service.
  • Setting a date-certain for the phase-out of the rule at six months after the adoption of an order.
  • Protecting access to 9-1-1 from devices roaming on networks other than the one to which they are subscribed.
  • Ensuring a smooth transition through understanding of the technical and operational challenges that network operators and 9-1-1 centers will face.
  • Alternative approaches that could reduce the problems associated with fraudulent NSI 9-1-1 calls.
Interested parties may file comments with the Commission by visiting www.fcc.gov/ecfs and using Docket Number 08-51. Comments are due June 5, 2015, and Reply Comments are due July 6, 2015. For more information on the NSI proceeding, please contact Trey Forgety, NENA Director of Government Affairs, at tforgety@nena.org.
 
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues – not just 9-1-1 but also police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
 
In other words, we do all the research, and you get the latest news in your inbox or on your handheld device absolutely free.

 
UPCOMING EVENTS
June 27-July 2 | NENA 2015 Conference & Expo | Denver, Colo.

October 4-7 | NENA Development Conference | Austin, Texas
 
UPCOMING EDUCATION COURSES
6.4.15 - Caught in the Middle: A Guide to Middle Management - Eagleville, Penn. - Register here!

6.5.15 - Caught in the Middle: A Guide to Middle Management - Eagleville, Penn. - Register here!

6.9.15 - FREE Sponsored Webinar: GIS Considerations for Next Generation 9-1-1 - Register here!

6.17.15 - FREE Sponsored Webinar: The Power of Positive Recognition - Register here!

6.24.15 - FREE Sponsored Webinar: How to Comply With 9-1-1 QA Standards Easier - Register here!

6.24-28.15 - NENA 2015 CMCP & Pre-Conference Courses - Denver, Colo. - Register here!

Questions? Want to bring a course directly to you?
Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director Ty Wooten for additional information.
 

GeoComm
Fiat Chrysler Automobiles
Logo National Emergency Number Association
Alexandria, VA
800.332.3911
P: 202.466.4911
Fax: 202.618.6370
www.nena.org

We would appreciate your comments or suggestions. Your email will be kept private and confidential.