Upcoming Webinars
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GIS Considerations for Next Generation 9-1-1
Tuesday, June 9 | 3 p.m. Eastern (live) or On-Demand
Sponsored by Intrado
Free! Click here to register!
Next Generation 9-1-1 (NG9-1-1) will bring many changes to 9-1-1, and GIS data is fundamental to the successful transition and implementation of these systems. The transition from tabular call routing to geospatial call routing will impact data management processes, considerations, and personnel. This webinar will detail the specific GIS functional elements related to NENA i3, including the Spatial Information Function (SIF), Location Validation Function (LVF) and Emergency Call Routing Function (ECRF) and will also focus on GIS data management practices in transition to NG9-1-1.
The Power of Positive Recognition
Wednesday, June 17 | 1 p.m. Eastern (live) or On-Demand
Sponsored by Guardian Tracking
Free! Click here to register!
Ironically, a major issue in the field of communications is under-communication. Often, managers spend more time focusing on their low-performing employees and less time recognizing their high-performers. Employee exit interviews reveal that the most common complaint is under-appreciation, which is associated with under-communication. Attend to learn the importance, value, and overall benefits of employee recognition.
How to Comply with 9-1-1 Quality Assurance Standards Easier
Wednesday, June 24 | 1 p.m. Eastern (live) or On-Demand
Sponsored by VPI
Free! Click here to register!
With the April release of the new NENA APCO Quality Assurance and Improvement (QA/QI) standard and the transition to NG9-1-1 underway, we are making major strides toward excellence in emergency communications. Join us as we review key highlights of the new ANSI-approved NENA APCO QA/QI standard. You’ll also learn from Hamilton County 9-1-1 in Chattanooga, Tennessee how they doubled their QA productivity by automating the selection of EMD, Police, and Fire call recordings for evaluation based on CAD data – no more hunting and pecking for calls to evaluate or tedious spreadsheet scoring – sped up feedback to supervisors, call takers, and dispatchers with automated alerts on QA scores as soon as evaluations are completed; and got faster insights into critical issues and training opportunities with automated QA/QI reporting and notifications.
   
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