NENA NEWS
Join NENA in Denver, CO, from October 6-8 for this one-of-a-kind event where you will learn about two of the biggest hot-button issues in public safety (data analytics and national telecommunicator training standards) and provide input on how they can be addressed to improve 9-1-1 service from coast-to-coast.
National Training Standards Forum
Click here to view the full agenda and session details
Discuss the big-picture questions surrounding training requirements and contribute to ongoing national efforts to develop baseline and continuing education standards for 9-1-1 professionals.
Goal: Attendees can expect to participate in an open discussion regarding the development of a universally accepted National Minimum Training Standard for Telecommunicators.
Objectives: 1) Identify modes and means to elicit buy-in and feedback from stakeholders; 2) Establish a recommended base framework for a National Training Floor for Telecommunicators, based upon core competencies and current training models; 3) Develop an Action Plan for national adoption
Data Analytics Forum
Click here to view the full agenda and session details
Learn how call information can be collected and analyzed to enable more effective and efficient 9-1-1 systems and provide guidance on NENA activities in support of developing data collection and sharing models for all stakeholders.
Goal: To develop one or more Use Cases and strategies for utilization of data analytics in 9-1-1.
Objectives: 1) Define and characterize data analytics as a methodology, and how it can be useful in 9-1-1 operations; 2) Identify key actors and environments for utilization of data analytics; 3) Identify gaps and policies to be addressed; 4) Define Use Cases and Action Plans
Click here to book your CIF hotel room. Housing closes next week, so be sure to make your reservations ASAP to ensure best rates and availability.
Register online today, download a paper form, view the event brochure, or visit the CIF webpage for additional event details.
Visit the NENA YouTube channel to see this FREE webinar overview of the issues to be explored at NENA's upcoming Critical Issues Forum. Participants will gain a baseline understanding of how data analytics can enhance local, statewide, and national public safety efforts and provide PSAPs with rich data in support of better informed decision-making. Further discussion focuses on the big-picture questions about developing nationwide training standards and how the 9-1-1 industry can ensure that telecommunicators across the country are equally prepared to perform their duties and safeguard the public.
Attendees of our conference are always looking for new and better ways of doing things in their professional and personal lives. Feedback from previous conferences shows that attendees expect to walk out of each breakout with key takeaways that are new and can be immediately implemented when they return to their offices.
This is where we want your help. The NENA 2014 Conference Team is looking for session proposals in the following topic areas: Accessibility; Analytics & Big Data; Applications & Emerging Technologies; Databases & Data Management; Funding, Regulation, Policy, & Governance; GIS; Interpersonal Issues, Stress, & Morale; Leadership & Management; Next Generation 9-1-1; Personal & Professional Development; Preparedness & Contingency Planning; PSAP Training; Public Education & Outreach; Social Networking & Media; Staffing & Consolidation; Telecommunicator Issues; and Text Messaging.
Please remember that sessions should issue-focused, not product-focused (i.e. vendor-neutral or vendor-all-inclusive).
Submit your great ideas by October 18, 2013. The online submission form for session abstracts is available at www.nena.org/nena2014/cfp. You can email Chris Nussman with any questions you may have.
Thursday, September 26 | 1PM Eastern (live) or On-Demand
$50 (NENA Members) | $85 (Non-Members)
Click here to register!
This webinar focuses on what is currently known about the health and stress levels of 9-1-1 telecommunicators based on recent research. Dr. Michelle Lilly of Northern Illinois University will talk about how research is conducted with this population, what the predominant findings have been, and ongoing research efforts aimed at uncovering valuable information related to job attrition, job satisfaction, and health. Discussion of how research can be used to inform training, prevention, and intervention will be included, as well as discussion related to common misconceptions about the research process. Dr. Lilly will also field questions about research and talk about ongoing research efforts being done with 9-1-1 telecommunicators.
Can't attend on the 26th? Register now and receive on-demand access to the webinar archive.
Each year, the NG9-1-1 Institute holds an election for its Board of Directors.The following five seats are open for election this year:
- Two Membership at Large Positions;
- Two Vendor/Integrator/Software Positions;
- One Small Telecommunications Company Position; and
- One Education Profession Position.
The nomination period closes September 10 at midnight Eastern. Anyone may submit a nomination. However, only members of the NG9-1-1 Institute are eligible to hold a position on the Board of Directors. Become a member for free by filling out this form.
The mission of NG9-1-1 Institute is to support the Congressional NG9-1-1 Caucus and assist it in promoting public education on NG9-1-1 and emergency communications issues. Specifically, the Institute serves as an information clearinghouse for policy makers at federal, state, and local levels, as well as for interested parties and the general public. The organization also serves as a forum for policy discussions that will benefit public policy development.
Visit the NG9-1-1 Institute website for more information.
NENA's Center Manager Certification Program (CMCP) is designed to equip recently hired, newly promoted, and aspiring PSAP and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agency through a rigorous 40-hour course of lecture and lab-based education. For more seasoned 9-1-1 professionals, the CMCP may serve to fill in some of the gaps and strengthen core competencies required in emergency communications center management.
The CMCP, unlike many other upper-level emergency communications training programs, utilizes a real-world, hands-on approach that is focused on topics encountered daily by managerial and supervisory level personnel: Business Writing, Financial Management, Human Resources, Legal Issues, and Communications Skills. With a curriculum built by current and former 9-1-1 center managers with decades of combined supervisory and training experience, the program will provide you with knowledge and skills that can immediately and drastically improve your on-the-job effectiveness and enhance your agency's everyday operations.
Register for upcoming CMCPs:
The Fall 2013 ENP Examination period is October 5-19, with applications due by September 10. A schedule of examination periods for ENP Certification is available at www.nena.org/enp.
Effective October 1, 2013, the re-certification fee will increase from $275 to $300. ENPs who must re-certify before the end of the year are encouraged to do so prior to September 30 to take advantage of the current fee. Effective with the Winter 2014 Examination in January, the ENP Application fee will increase from $395 to $420.
NENA members can save up to 32% off UPS Express air and international shipments. That's a significant savings over FedEx published rates!* All this with the peace of mind that comes from using the carrier that delivers outstanding reliability, greater speed, more service, and innovative technology. UPS guarantees delivery of more packages around the world than anyone, and delivers more packages overnight on time in the U.S. than any other carrier, including FedEx.
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We are excited to announce the launch of a new rewards program - available exclusively to you as a member of NENA! To join, log in to nena.org and click on the Member Rewards link from your member profile menu.
Designed to provide exclusive money-saving offers to our members, the new Member Rewards program gives you immediate access to THOUSANDS of discounts from a wide variety of exciting companies like AMC Theatres, Sprint, Walt Disney World, Red Lobster, 1-800-Flowers, Macy's and many more. There is an annual fee of $19.95* to join.
Join now, browse great deals, and start saving today! PLUS, a small portion of the proceeds will go to support NENA initiatives and help keep your membership dues low. Thank you for your support... and happy savings.
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
OPS UPDATE
Minutes after the first bomb detonated at the finish line of the Boston Marathon on April 15, recordings show a police dispatcher stepping in to command a chaotic situation: "Units stay off the air! Units stay off the air!" The dispatcher's order was crucial to ensuring radio transmissions were limited so supervisors could pass along essential information.
Jurisdictions nationwide have made strides in emergency communications planning, training, preparedness, and response. COMLs and COMTs have been trained in every state and are being used to manage communications in the field through disasters, storms, and large planned events. However, the staff at Public Safety Communications Centers (PSCC) or Public Safety Answering Points (PSAP) must also manage incidents and implement interoperability solutions. The dispatcher who receives that first call is often the first communications leader-calling out resources, keeping communications running among disparate agencies, and assigning radio channels or talk groups ...
Click here to continue reading this article and to review the latest TERT Newsletter.
The Department of Defense (DoD) is under a mandate to deploy enhanced 9-1-1 at every U.S. military installation by the close of 2014. A Special NENA Committee has been formed to join forces with the DoD, bringing the experience of PSAP managers, State 9-1-1 Directors, and 9-1-1 service providers. Our mission is to provide guidance to DoD on E9-1-1 and NG9-1-1 technologies and best practices; ensure interoperability between state and local systems and DoD systems; foster cooperation between both communities on joint 9-1-1 and public safety issues; and improve safety of on-base personnel and reduce loss of material/property.
Initially, we are looking for volunteers to participate in one of four Sub-Committees:
- DoD Leadership Efforts
- PSAP Operational Best Practices
- Legal Best Practices
- Service Provision and Networking
Click here for more information. If you are interested in participating, please email Delaine Arnold with your name, contact information, and Sub-Committee of interest.
This document provides for essential awareness of the serious risks posed by work-related stress on the mental and physical health of 9-1-1 emergency telecommunicators/dispatchers in their role as our "first" first responders. It establishes the "best practice" elements of local 9-1-1 comprehensive employee stress management programs and the expectation that such programs will be implemented by PSAPs.
Click here to review the standard.
The purpose of this document is to detail the importance of PSAP collaboration with local Lifeline network crisis centers in order to help ensure that persons at imminent risk of suicide receive the assistance they need to reduce that risk. This document discusses why PSAPs should assist Lifeline centers and the importance of that assistance in maintaining the safety of individuals at risk of suicide.
Click here to review the standard.
This NENA Information Document is provided to assist PSAPs and governing 9-1-1 authorities with information for evaluating the operational impacts of devices and sensors that may interface with the PSAP. This document includes information for agencies to understand: Operational impacts associated with the introduction of devices and sensors into emergency services; Device Categories, Types and Features; Emergency Call Scenarios utilizing devices and sensors; Pre-recorded Voice and/or Pre-configured Text/Data; and Considerations related to Connectivity, Design, Security, Operational Testing, Accessibility, and Public Education as they relate to the introduction of devices and sensors into emergency services.
Click here to review the document.
Research is currently being done that explores the health of telecommunicators and video interpreters who handle emergency calls over time. NIU is looking for participants that fit any one of these profiles: telecommunicators with at least one year of experience, telecommunicators who use live video, video interpreters who have handled an emergency call, and telecommunication trainees within their first 3 months of training. Surveys are completed online and can be done in multiple sittings. Each project will have a drawing for two $100 cash prizes at its conclusion. Anyone interested in participating can email NIU and describe which of the four profiles seem to fit you best.
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.2.2 a "Stable Form Notice" is being issued and is shown at the bottom of this news item.
4.4.2 Disclosure During Review Period
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.
Once the 60 days have passed, the document will go to the Process Review Committee for approval.
Stable Form Notice
Background
The NENA Intellectual Property Rights ("IPR") Policy, available at http://www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form.
Notice
The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.
Deliverable Information
Title: NENA Information Document for Handling Text Message Calls to 9-1-1 in the PSAP
Document Number: NENA-INF-XXX (Not assigned until approved by NENA Executive Board)
URL: http://dev.nena.org/apps/group_public/document.php?document_id=1819&wg_abbrev=psapops-text-msg
Date of Notice: July 18, 2013
Submission Deadline: September 18, 2013
NENA Intellectual Property Rights Policy - Annex C - Stable Form Notice
TECH UPDATE
An important feature of NG9-1-1 is the ability of the system to adapt to outages, excessive call volumes, emergencies and normal scheduled PSAP outages. The Policy Routing Function (PRF) described in 08-003 is the function that handles the diversion of calls. To support the PRF, Policy Routing Rules (PRRs) must be developed. These PRRs define to where calls are diverted if the target PSAP is unreachable. This Working Group’s charter was to define a template to guide the development of these PRRs. To that end, the committee developed templates to facilitate the PRRs that a 9-1-1 Authority must develop for any new NG9-1-1 System. The minimum set of rules developed must address all call diversion capabilities present in the current E911 system.
Click here to review the standard.
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.2.2 a "Stable Form Notice" is being issued and is shown at the bottom of this news item.
4.4.2 Disclosure During Review Period
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a StableForm Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holderswith respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.
Once the 60 days have passed, the document will go to the NENA Process Review Committee for approval.
Stable Form Notice
Background
The NENA Intellectual Property Rights ("IPR") Policy, available at http://www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form.
Notice
The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.
Deliverable Information
Title: NENA NG9-1-1 Transition Plan Considerations Information Document
Document Number: NENA-INF-XXX.1 (previously NENA 77-501)
URL: http://dev.nena.org/apps/group_public/document.php?document_id=1904&wg_abbrev=ngtpc
Date of Notice: July 29, 2013
Submission Deadline: September 29, 2013
NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends and updates on public safety issues - not just 9-1-1, but police, fire and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (members-only feature), and manage postings online.
UPCOMING EVENTS
NENA and URISA are pleased to announce the newly re-engineered Locating the Future Conference (formerly known as the URISA/NENA Addressing Conference). The conference will take place at the historic Union Station in St. Louis, MO, from November 3-6, 2013.
With the new theme comes an invigorated slate of topics relating to location, addressing, public safety, emergency management, and 9-1-1. The world is changing at a rapid pace, and technologies related to location are more and more common. How do location and addressing adapt?
Housing Information
The conference will take place at the St. Louis Union Station Hotel. We were able to obtain an extremely attractive room rate of $119 single/double. Reservations must be made by October 2, 2013. Make your reservation now while there is availability.
Trade your winter coat for a lightweight sweater: The NENA Development Conference is moving from its traditional February time-frame to October! Exact dates and location are TBD, but be sure to plan now to attend the next NENA Development Conference in October 2014! If you just can't wait that long, be sure to check out our upcoming Critical Issues Forum on Data Analytics & National Telecommunicator Training Standards, taking place October 6-8, 2013 in Denver, CO!
CHAPTER CONFERENCES
09.04-06 | Kentucky Emergency Services Conference | Louisville, KY
09.08-12 | North Carolina NENA/APCO Annual Conference | Sunset Beach, NC
09.11-13 | Pennsylvania NENA Keystone State Chapter Conference | State College, PA
09.15-18 | Tennessee NENA Annual Conference | Murfreesboro, TN
10.10-11 | Colorado NENA/APCO State Conference | Longmont, CO
10.13-16 | Alabama NENA Gulf Coast Conference | Orange Beach, AL
10.14-16 | Oklahoma Public Safety Conference | Tulsa, OK
10.20-23 | Illinois Public Safety Telecommunications Conference | Springfield, IL
10.20-23 | Wisconsin NENA/APCO Fall Conference & Trade Show | Wisconsin Dells, WI
10.22-25 | Oregon NENA/APCO Fall Conference | Sunriver, OR
10.23-26 | South Carolina NENA/APCO Annual Conference | Myrtle Beach, SC
10.27-31 | Florida NENA/APCO Fall Conference | Tampa, FL
11.04-07 | NENA Ontario Conference | Ottawa, ON
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