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On July 10, the House Committee on Education and the Workforce passed an amended version of the 911 SAVES Act (H.R. 6319), which would direct the Office of Management and Budget (OMB) to consider reclassifying 9-1-1 professionals as "Protective Service" personnel in the Standard Occupational Classification (SOC) system.

NENA is obviously disappointed that this version of the bill strays from the language of previous iterations, which would have explicitly directed OMB to reclassify 9-1-1 professionals into the "Protective Service Occupation" category. However, this same approach was applied to any bill that dealt with a requested reclassification; all of them were changed from "directing" OMB to act to asking OMB to "consider" action. 

Click here to write to your Senators to keep the legislative momentum for 911 SAVES moving forward and see the introduction of a companion bill in the Senate!

Also, the Office of Management and Budget recently announced their review of the Standard Occupational Classification manual. On behalf of our members, NENA will be filing comments recommending the reclassification of 9-1-1 telecommunicators into the "Protective Service Occupation" category. While it is not essential that you submit your own comments, NENA offers this commenting-guidance document to anyone wishing to do so; this will ensure your submission is effective and provides the specific, objective, and research-based information that OMB looks for when considering a reclassification request. 

Click here to read more. 

On July 24, join us in celebrating the 6th annual 24/7 Day, honoring the heroes who keep our communities safe around the clock, including YOU, our nation's 9-1-1 professionals! During this annual day of recognition, you can get a free treat at any of the thousands of participating convenience stores nationwide.

NENA members are encouraged to visit participating stores, enjoy complimentary items, and share their experiences on social media using the hashtags #ConvenienceCares, #247day, #HighFiveForHeroes, and #ThankYou911.

For more details and a list of participating stores, visit 247Day.org.

TSG Advisors

Thanks to all who helped make #NENA2024 such an amazing event! A big thanks goes out to our sponsors, speakers, exhibitors, volunteers, and especially the attendees who took the time out of their busy lives to join us in Florida!

Thank you to everyone who helped us raise more than $35,000 for 9-1-1 scholarships during the conference, including our donation-match partner, RapidSOS! You can help us provide even more vital training opportunities to members of our 9-1-1 family by texting NENA to 91999 and clicking the link in the reply message to complete your donation!

Head over to the NENA Facebook page for pictures from the conference!

Join us in congratulating our new Board of Directors President, Melanie Jones, ENP.

See videos that celebrate our award winners (Chapter Challenge | Presidential | McMurray Scholarship); recognize our Gold Line Scholarship recipients; acknowledge our newest Partner in Education Recognition (PIER) program certificate recipients; and show off highlights of the conference. You can also see a feature interview about this year's Stanton Award Winner, Vicki Pickett, ENP.

Couldn't make it to the conference or want to view recordings of sessions you missed? The NENA 2024 Live Learning Center will be available soon!

It's never too late to explore the expo hall! Check out the exhibitor roster and visit their websites.

Plan now to join us in Long Beach, CA for #NENA2025!

Discover the power of assistive AI for 911
Prepared®
Watch our Q2 Product Launch, New HorAIzons, on demand, where we debuted AI-powered, assistive features built to help telecommunicators process calls faster while fitting seamlessly into existing protocols, including a new way to handle non-English calls, an evolution in note-taking, and more! Register below:

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Training Update
What PSAPs Are Saying About Their NG9-1-1 Call-Routing Deployment
Sponsored by Motorola Solutions
Wednesday, July 24 | 12PM Eastern (live) or On-Demand
Free! Click here to register!


Whether your PSAP has deployed NG9-1-1 call routing, are in the process, or are still deciding, this webinar offers new insights into why call routing is the cornerstone to the NG9-1-1 journey. Hear Tenea Reddick, 911 Director, City of Baltimore, MD, and Bob Finney, Director of Communications Technology, Collier County Sheriff’s Office, FL and Sam Bard, Product Director, NGCS Services, Motorola Solutions, share their experience and outlook on what it means to implement call routing starting with the justification to the actual deployment and impact to day to day operations.

Can't attend on the 24th? Register now and access the on-demand archive via the registration landing page.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: Link provided automatically via email upon registration.

Questions? Contact Sean Sullivan with Team Lightbulb.

Personal Financial Wellness: An Introduction to the Basics for Public Safety Personnel
Wednesday, July 31 | 3PM Eastern (live) or On-Demand
FREE for NENA MembersClick here to register!


Financial literacy is rarely taught in general education these days, and recent inflation spikes have brought about additional stress on public-safety professionals. By learning the basics of financial literacy and budgeting you can reduce some of the stress in your personal life. Attend to: 

  • Learn why personal finance is essential to wellness and stress management;
  • Understand the basics of building a budget; and
  • Develop a plan for your long-term financial success.

We have changed webinar platforms and added new attendee benefits!
NENA is excited to be using a new online-learning platform for our #WebinarWednesday offerings. On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Once the webinar concludes, you will be able to complete a knowledge check and fill out an evaluation to receive a certificate of completion.

If you can't attend the live broadcast, then you can watch the webinar on-demand and/or download presentation materials via the same link from your registration email the day after the live webinar airs.

Can't attend on the 31st? Register now and watch later via the link in your registration-confirmation email.

Presenter: Casey Flemings, ENP – Hamilton County (TN) 9-1-1 Emergency Communications District

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: Live and on-demand webinar link provided automatically via email upon registration.

Questions? Contact Carol Workman with the NENA Education team.

07.24.24 | Enhanced caller Management | ILO* | Register
08.02.24| SOP Development: Refining & Enhancing Your 9-1-1 Center | ILO* | Register
08.06.24| (3-day course) Center Training Officer Program | Williamsburg, IA | Register
08.06.24| (3-day course) 9-1-1 Center Supervisor Program | McDonough, GA | Register
08.12.24| Advanced Fire Dispatching | ILO* | Register
08.19.24| (3-day course) 9-1-1 Center Supervisor Program | Colorado Springs, CO | Register 
08.27.24| (3-day course) 9-1-1 Center Supervisor Program | Sacramento, CA | Register
08.27.24| Enhanced Police Dispatching | ILO* | Register
08.28.24| (3-day course) Center Training Officer ( CTO) Program | Freeport, IL | Register
08.29.24| Preventing Telecommunicator Tunnel Vision | ILO* | Register
09.09.24| (5-day course) Center Manager Certification Program (CMCP) | St. Charles, MO | Register
09.09.24 | (3-day course) 9-1-1 Center Supervisor Program | Bradenton, FL | Register

*ILO stands for Instructor-Led Online 
RapidDeploy
Association Business

Melanie Jones, ENP, is the new president of NENA: The 9-1-1 Association. A veteran of 9-1-1 operations in North Carolina, Jones now leads the organization’s more than 22,000 members in advancing NENA’s mission to improve 9-1-1 through research, standards development, training, education, outreach, and advocacy.

In remarks to NENA’s membership at the NENA 2024 Conference and Expo in Orlando, Florida, Jones issued a challenge to the association’s community of 9-1-1 professionals: "Be the reason people trust 9-1-1. I want that trust between 9-1-1 and the public to be rock solid. When an individual picks up the phone and dials 9-1-1, you are at the other end of the line. You are the trusted voice of help when help is needed the most..

Jones is a 35-year public-safety veteran, having served as a 9-1-1 telecommunicator, shift supervisor, and operations manager. Currently, she serves as the Executive Director of Guilford Metro 911, one of the largest consolidated centers in North Carolina. 

Click here to read more. 
Mission-Critical Communications Recording
Eventide Inc®
Specifically designed for mission-critical 24/7 operation in emergency call-taking, dispatch, air traffic management, and other communications environments, Eventide’s NexLogTM DX-Series recording solutions capture, record, and archive all calls, video, and screen activity. These recordings are available immediately for instant recall, forensic replay, incident reconstruction, burn to CD/DVD/Blu-ray, DRX, and more.
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The NENA Standard for the Conveyance of Emergency Incident Data Objects (EIDOs) Between Next Generation (NG9-1-1) Systems and Applications defines how EIDOs are conveyed between Functional Elements.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:
  • Page 22, Line 761: correct muse to most
  • Page 51, Line 905: correct Maine to main
  • If the correction is within a table, provide the table name and page number of error and specific details of change.
All comments are due by August 10, 2024. You may contact the NENA Committee Resource Manager with any questions or concerns.
Volunteers Wanted

NENA seeks to fill a vacancy on the Education Advisory Board (EAB) – the team charged with carrying out NENA’s educational mission. The EAB:

  • Identifies the training courses and other educational products that should be developed and offered by NENA;
  • Facilitates the development, review, and production of books, multimedia products, and other resources that support NENA's educational initiatives and mission;
  • Participates in the marketing of NENA's education and training products;
  • Develops and engages in activities and initiatives that further the EAB’s mission and support the larger work of the association; and
  • Acts as an advisory body and information filter for the Board of Directors, committees, and staff.

Candidates are required to be NENA members in good standing who possess the skills necessary to support and direct NENA’s educational mission and goals. Candidates holding the Emergency Number Professional (ENP) certification are preferred.

Learn more about the commitments associated with serving on the EAB here.

Applications are due by Friday, July 26. Click here to apply.

Because 9-1-1 Is All We Do!
NGA 911 Inc.®
At NGA, we are on a mission to provide unmatched peace of mind, and equal access for everyone through our cutting-edge, cloud-based telecommunication solutions, powered by NEXiS. With the highest level of redundancy and resiliency, we ensure accurate, high-performance transmission of voice, text, and video during emergencies, prioritizing the needs of call-takers and PSAPs. Together, we forge unbreakable connections, empowering communities and saving lives when it matters most.
Discover The Power Of NEXiS
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