Learn, Grow, Connect, & Discover at NENA 2024!

At NENA 2024, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. Featuring inspiring keynote speakers, more than one hundred hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2024 is the must-attend event of the year. Don’t miss your chance to be a part of it! Click here to register!

Housing Update: Due to overwhelming demand and a sell-out at our host hotel and conference site, the Gaylord Palms, we've added two blocks of rooms at nearby properties. Shuttle service will be provided to and from the Gaylord. Click here to book your room at the Courtyard and here to book at the Fairfield Inn.

New for 2024: Frontline Forum & PSAP Empowerment Exchange

We've got some great new roundtables planned for #NENA2024 and we want to talk about the issues that are the most important to you!

The Frontline Forum (July 1, 10:00AM – 12:00PM) is a special interactive workshop designed specifically for call takers and dispatchers. It gives you the opportunity to connect with your peers, discuss the issues that matter most to you, and find solutions that you can use to grow and thrive – both personally and professionally! If you're frontline personnel, click here to take our survey and tell us what you'd like to discuss at the Forum!

PSAPs around the country are in the midst of technical, operational, and cultural changes like never before. The PSAP Empowerment Exchange (July 2, 2:15PM - 4:15PM) is a set of interactive roundtables, broken into rooms by PSAP size (small [1-5 consoles], medium [6-20 consoles], large [21-50 consoles], and mega [51+ consoles]), where you’ll connect with peers from centers just like yours to discuss 9-1-1’s biggest challenges and opportunities. Click here to take our survey and tell us what you'd like to discuss during the Empowerment Exchange! 

The NENA Partner in Education Recognition (PIER) Program honors PSAPs with an exceptional dedication to education. To receive a PIER certificate, an agency must demonstrate a commitment to improving the knowledge, skills, and abilities of all employees, from new hires to center leadership, through continuous and ongoing professional-development activities. An agency earns the PIER certificate by meeting eligibility requirements and by submitting an application with supporting documentation. PIER-certified PSAPs can maintain their status by recertifying every four years. 

Click here to learn more and apply by May 20.

T-CPR: How Your Words Make a Difference
Wednesday, April 24 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Click here to register!

Telecommunicator CPR (T-CPR) is the delivery of high-quality cardiopulmonary resuscitation (CPR) instruction by trained telecommunicators for acute events requiring CPR, including out-of-hospital cardiac arrests. Attend this webinar to hear about lessons learned from a state-funded QA/QI project to improve survival of out-of-hospital cardiac arrest outcomes in Illinois. You’ll learn:

• The purpose of T-CPR;
  
• How to overcome the unique barriers to onboarding T-CPR; and
• How to use data to reduce disparities in outcomes and advocate for your dispatch and telecommunicator staff.

Once the webinar concludes, you will be able to complete a knowledge check and fill out an evaluation to receive a certificate of completion.

If you can't attend the live broadcast, then you can watch the webinar on-demand and/or download presentation materials via the same link from your registration email the day after the live webinar airs.

Can't attend on the 29th? Register now and watch later via the link in your registration-confirmation email.

Presenter: Courtney Schwerin & Elizabeth Froelich – Illinois Heart Rescue.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: Live and on-demand webinar link provided automatically via email upon registration.

Questions? Contact Lisa Fulton with the NENA Education team.

The Mission Critical Partners (MCP) Swatting Masterclass is a free virtual event on Wednesday, May 22 from 10AM-6PM Eastern designed to provide emergency communications and law enforcement organizations and policy leaders with valuable insights into strategies to combat "swatting."

A practice involving fake 9-1-1 calls to prompt an emergency response, especially from special weapons and tactics (SWAT) teams, swatting is dangerous. When a swatting incident occurs, precious emergency-response resources are squandered, and personnel are placed at unnecessary risk.

This Masterclass will identify and mitigate swatting incidents when they occur while discussing potential best practices and tactics for combating swatting.

Attendees are eligible for one ENP certification/recertification point. 

Click here to register! 

The NENA Spoofing Mitigation Information Document, Version 3 discusses the signing and verification of location information provided with 9-1-1 calls in an end-state NG9-1-1 environment to assist PSAPs in identifying potential spoofing of the location information delivered with 9-1-1 calls and provided in response to location dereference requests. In addition, Version 3 discusses the application of consistency checks to location information to assess the reasonableness of the location information available with 9-1-1 calls.

Thank you to those involved in the Spoofing Mitigation Working Group for the hard work committed to the success of the document.

The newly-formed Volunteer Recruitment and Recognition working group seeks volunteers to develop a plan for both recruiting of subject matter experts (SMEs) and recognition of loyal SMEs who provide their expertise and time to NENA's working groups. Subject matter experts are vital to the productivity and success of working groups; we lose potential for quality products without diversity and availability of SMEs. It is also important that recognition be given to individuals, companies, and organizations for participation in, and contributions to, working groups. This will help to retain the current volunteer SMEs and bring in new SMEs.

Working group volunteers are not required to but may have some experience in either volunteer recruitment or recognition programs. Meetings will be held on Thursdays at 1PM Eastern.

Click here to volunteer!