The NG9-1-1 Interoperability Oversight Commission (NIOC) is pleased to announce it has approved Atos/Eonti as the first subscriber to NIOC’s NG9-1-1 Interoperability Services, marking another step toward secure interoperability in Next Generation 9-1-1 (NG9-1-1) systems.

At the commission’s monthly meeting on July 12, the NIOC authorized Atos/Eonti to operate an Intermediate Certificate Authority (ICA) for the NIOC PSAP Credentialing Agency (PCA) and its Public Key Infrastructure (PKI).

The standards-based PKI will enable disparate jurisdictions to interoperate their 9-1-1 systems securely and seamlessly with a shared root of trust, using credentials based on ANSI-accredited consensus standards. 

"This is a landmark achievement that reflects the original vision of NG9-1-1 standards, including the NENA i3 standard and the forthcoming NG-PSAP standard," said Steve McMurrer, Chair of NIOC. "On behalf of all the commission members, I would like to thank our public and private partners for making this possible. The vision of an interoperable, standards-based cybersecurity system has been a key objective of our collective standards work." 

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NENA and its survey partner, Carbyne, recently announced the groundbreaking findings of the inaugural Pulse of 9-1-1 State of the Industry Survey. This first-of-its-kind survey unveils compelling insights into the critical challenges faced by America's 9-1-1 professionals.

The study, capturing the perspectives of 9-1-1 directors, managers, supervisors, and dispatchers, paints a picture of an industry under immense pressure. It reveals a seasoned, overstressed workforce grappling with surging call volumes, complex compounded emergencies, outdated technologies, and insufficient support.

"This is a very insightful report on the current state of 9-1-1. I believe it will be a springboard for important discussions and, more importantly, actions to improve 9-1-1," said Brian Fontes, CEO of NENA: The 9-1-1 Association.  

Click here to read more. 

The upcoming 11th NG9-1-1 Industry Collaboration Event, ICE 11, will be held November 1-3 at the Illinois Institute of Technology, Real-Time Communications Lab, in Wheaton, IL.

This event will largely repeat and expand upon ICE 10, which focused on NENA i3 Standard for Next Generation 9-1-1, Version 3, and related standards. ICE 11 will include an additional focus on the creation, logging, and conveyance of Emergency Incident Data Object (EIDO) through NextGen Core Services and NG PSAP systems (call handling and CAD). This EIDO testing was attempted, but largely uncompleted, at ICE 10, so it will be a focus again for ICE 11.

NENA invites all interested vendors that provide an NG9-1-1 product or service to participate. Originating Service Providers, NGCS vendors, Forest Guide developers, Call Handling, Incident Handling, Logging Records, Computer-Aided Dispatch (CAD) providers, etc. should consider participating in this event.

Click here to learn more about ICE 11 test scenarios, registration, and housing. 

*ILO stands for Instructor-Led Online

Visit the NENA Education Calendar to see additional upcoming classes in your area and online! 

The Connection Between Leadership, Culture, & Retention
Wednesday, August 30 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Click here to register!

Considering the ongoing PSAP staffing crisis, retaining employees has never been more important. But it’s not just about pay and benefits; keeping staff requires a healthy workplace culture overseen by leaders who empower their teams to succeed and thrive. Join us for this #WebinarWednesday where you’ll learn about:

• How leadership influences PSAP culture and factors into employee retention;
• Different leadership styles and how they affect employees; and
• How you can develop and implement leadership traits and techniques that improve employee satisfaction and retention.

Can't attend on the 30th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. 

The NENA Next Generation 9-1-1 (NG9-1-1) United States Civic Location Data Exchange Format (CLDXF US) Standard defines the US profile of the Internet Engineering Task Force (IETF) Presence Information Data Format-Location Object (PIDF-LO) to provide a format for exchange of civic location records.

As a Public Review 3, only the areas highlighted in yellow are open for comment.

Members of the Working Group can download the document and submit comments by going here and then selecting Add a Comment from the Edit icon drop-down menu. All others may download the document and submit comments by going here and then selecting Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and click Save or, if submitting multiple comments, click Save and Add Another. If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each (ex. Page 22, Line 761: Correct moist to most). If the correction is within a table, please provide the table name and page number of the error and your recommended change.

All comments are due by September 5, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns. 

The NENA Public Safety Communications & Railroad Interaction Standard Operating Procedures provide guidance to PSAPs and railroad control centers on best practices when interacting with each other on emergency incidents that involve railroads or railroad assets.

Members of the Working Group can download the document and submit comments by going here and then selecting Add a Comment from the Edit icon drop-down menu. All others may download the document and submit comments by going here and then selecting Add a Comment from the Document Actions icon drop-down menu

Please complete all requested data and click Save or, if submitting multiple comments, click Save and Add Another. If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each (ex. Page 22, Line 761: Correct moist to most). If the correction is within a table, please provide the table name and page number of the error and your recommended change.

All comments are due by September 25, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns. 

NENA seeks to fill a vacancy on the Education Advisory Board (EAB) – the team charged with carrying out NENA’s educational mission. The EAB: 

• Identifies the training courses and other educational products that should be developed and offered by NENA;
• Facilitates the development, review, and production of books, multimedia products, and other resources that support NENA's educational initiatives and mission;
• Participates in the marketing of NENA's education and training products;
• Develops and engages in activities and initiatives that further the EAB’s mission and support the larger work of the association; and
• Acts as an advisory body and information filter for the Board of Directors, committees, and staff.

Candidates are required to be NENA members in good standing who possess the skills necessary to support and direct NENA’s educational mission and goals. Candidates holding the Emergency Number Professional (ENP) certification are preferred.

Learn more about the commitments associated with serving on the EAB here.

Applications are due by Wednesday, August 16. Click here to apply.

The RFP working group is reconvening to produce an updated version of the NENA Request for Proposal Considerations Information Document. The scope of this working group is to shepherd the completed draft of the document through the public review process to produce an updated version that includes expansions for cybersecurity concerns as they apply to RFP development, new sections on the Forest Guide and PSAP Credentialing Agency (PCA), and cross references to RFIs and RFPs in other documents.

A variety of expertise is sought for the volunteers of this work group, such as individuals with experience in developing RFPs, cybersecurity, digital certification processes, and Forest Guide establishment and usage. Individuals from local, county, and state government, as well as private industry professionals, with expertise in developing and responding to RFPs pertaining to NG9-1-1 products and services are desired.

Calls will be held on Wednesdays from 3PM – 4PM Eastern beginning August 16.

Click here to volunteer!