ICYMI: New Report Reveals 9-1-1 Profession Stressed & Stretched to Its Limits
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NENA and its survey partner, Carbyne, recently announced the groundbreaking findings of the inaugural Pulse of 9-1-1 State of the Industry Survey. This first-of-its-kind survey unveils compelling insights into the critical challenges faced by America's 9-1-1 professionals.
The study, capturing the perspectives of 9-1-1 directors, managers, supervisors, and dispatchers, paints a picture of an industry under immense pressure. It reveals a seasoned, overstressed workforce grappling with surging call volumes, complex compounded emergencies, outdated technologies, and insufficient support.
"This is a very insightful report on the current state of 9-1-1. I believe it will be a springboard for important discussions and, more importantly, actions to improve 9-1-1," said Brian Fontes, CEO of NENA: The 9-1-1 Association.
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