We asked and you answered! It's time to unveil the results of the industry's most comprehensive survey – The Pulse of 9-1-1. NENA and our survey partner, Carbyne, invite you to be a part of this groundbreaking event!

This free virtual conference brings together industry leaders and professionals like you to discuss the ever-changing landscape of emergency services. Attend to gain invaluable insights and hear engaging discussions that delve into the industry's current state. You'll gain a deeper understanding of:

• The changing landscape of the PSAP;
• Technological advancements in 9-1-1;
• Staffing solutions;
• Mental-health support;
• Diversity and inclusion issues;
• How Congress supports 9-1-1; 
• And more!   

Join us on Tuesday, July 25 from 11AM – 5PM Eastern for the opportunity to connect with industry experts, engage in informative sessions, and network with professionals passionate about revolutionizing 9-1-1.

Can't attend on the 25th? Register now and watch all of the session anytime, on-demand! 

Click here to learn more and register!

NENA is proud to announce the launch of the new Transformative Empowerment and Mentoring (TEAM) Program. This six-month long program is another way NENA will help empower future leaders of the 9-1-1 community to achieve personal and professional growth.

TEAM Program participants will receive personalized guidance, support, and inspiration by fostering meaningful, transformative connections centered around growth, diversity, and respect.

"Being a mentor is one of the most fulfilling, impactful, and meaningful things one person can do for another," said NENA Immediate Past President, Laurie Anderson, ENP. "I'm so excited about this program that is going to help the 9-1-1 leaders of tomorrow grow, flourish, and reach their full potential."

Apply here to be a TEAM mentor.

Prospective mentees should click here to be considered for the first TEAM cohort, beginning this fall.

Click here to learn more!

NENA staff has been working with Google and Original Equipment Manufacturers (OEMs) regarding a recent and large uptick in accidental calls caused by changes to default behavior in some devices for the Emergency SOS feature in Android. This feature is activated by rapidly pressing the power button 5 times. With recent changes in settings included in recent updates to some Android OEMs, the Emergency SOS feature has initiated a large volume of "accidental" 9-1-1 calls. NENA has data that PSAPs report up to a 30% increase in call volumes in May and June, most of them attributed to this feature change.

Android Operating System (OS) software from both Google and OEMs have introduced updates to address the issue. For multiple major OEMs, the updates have already been pushed to the public and installed on many devices. It will take some time for updates to reach a critical mass of handsets, and for users to install them, for the issue to be completely addressed. 

Click here to read more, including a brief guide to the Emergency SOS feature.

The United States has the largest rail-transport in the world, with more than 160,000 miles of track crisscrossing the nation. Rail-related emergencies require specialized knowledge and immediate action. Join us for this webinar where you’ll learn about:

• Notification, interaction, and coordination best practices for rail incidents;
• How to stop and start the movement of trains; and
• Additional resources and training available to help you better handle these types of calls.

Can't attend on the 26th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Presenter: Christopher Bennett – CSX Transportation

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the twelve-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Lisa Fulton with the NENA Education team.

*ILO stands for Instructor-Led Online

Visit the NENA Education Calendar to see additional upcoming classes in your area and online! 

The NENA GIS Data Transition Information Document offers guidance to assist those who have been tasked with becoming Geographic Information System (GIS) Data Providers for Next Generation 9-1-1 (NG9-1-1) or are otherwise involved in planning or executing an NG9-1-1 data transition.

Members of the Working Group can download the document and submit comments by going here and selecting "Add a Comment" from the Edit icon drop-down menu.

All others may download the document and submit comments by going here and selecting "Add a Comment" from the Document Actions icon drop-down menu.

Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each (ex. Page 22, Line 761: Correct moist to most). If the correction is within a table, please provide the table name and page number of the error and your recommended change.

All comments are due by August 12, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns.

Click here to take action and help ensure the passage of legislation that would fund the NG9-1-1 transition!

NENA seeks to fill a vacancy on the Education Advisory Board (EAB) – the team charged with carrying out NENA’s educational mission. The EAB:

• Identifies the training courses and other educational products that should be developed and offered by NENA;
• Facilitates the development, review, and production of books, multimedia products, and other resources that support NENA's educational initiatives and mission;
• Participates in the marketing of NENA's education and training products;
• Develops and engages in activities and initiatives that further the EAB’s mission and support the larger work of the association; and
• Acts as an advisory body and information filter for the Board of Directors, committees, and staff.

Candidates are required to be NENA members in good standing who possess the skills necessary to support and direct NENA’s educational mission and goals. Candidates holding the Emergency Number Professional (ENP) certification are preferred.

Learn more about the commitments associated with serving on the EAB here.

Applications are due by Wednesday, August 16. Click here to apply.

The NENA Non-Conventional Means of Communicating With E9-1-1 Working Group (WG) is tasked with the development of a standard to support non-conventional calls to the legacy 9-1-1 PSAP. As part of its efforts, the WG is seeking subject matter experts (SME) to assist with content development regarding the limitations of the legacy environment to include, but not limited to, NG9-1-1 network to legacy PSAP interfaces and OSP and 9-1-1 System Service Provider network interfaces.

In addition, the WG is also seeking User and General Interest participants to support the Interest Category balance of the WG roster. A User participant is one who utilizes 9-1-1 related products or services. A General Interest participant is an interested party who does not fit in the User or Producer category, such as a consultant or a government representative.