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Latest News

This year's 9-1-1 Goes to Washington (#NENAGTW) is very important for several reasons. This is a new Congress, providing you with fresh opportunities to advance critical legislation. NENA’s two main legislative priorities for this year’s event are: Securing funding for Next Generation 9-1-1 (NG9-1-1) to ensure that all Americans have access to the best-possible 9-1-1 service no matter where they live, work, or travel and seeing 9-1-1 professionals reclassified as "Protective Service" occupation to validate the skilled, difficult work of the 100,000+ 9-1-1 professionals across the country.

Through #NENAGTW's unique combination of education and attendee-led dialogue with elected and appointed officials, you have the opportunity to move these two critical issues forward in the halls of Congress and beyond.

Click here to register and here to learn more about #NENAGTW. 

If you're joining us in DC, get a head start on your advocacy work by watching this free, on-demand attendee-prep webinar! It includes info on the structure and agenda for #NENAGTW; how Congress really works, including insights on the the structure and function of committees and leadership offices; ways to ensure effective meetings with key legislators and staff; and NENA’s major talking points and legislative priorities. The on-demand version of the webinar will be posted to the #NENAGTW homepage after the live broadcast.

NENA is proud to announce the launch of new workforce-recruitment resources to help 9-1-1 centers attract talent to the emergency-communications profession and address the 9-1-1 staffing crisis.

The four video PSAs – available for free to any 9-1-1 center or 9-1-1 authority – promote the rewarding and meaningful jobs available in the emergency-communications field; they can be used in recruiting and hiring efforts to reach candidates and educate them about the benefits of a career in 9-1-1. You can view and download the videos here.

"We are excited to launch these PSAs and share the passion of our dedicated 9-1-1 professionals with the public – and potential job seekers," said NENA CEO Brian Fontes. "Emergency communications offers a unique and fulfilling career path. We want to attract the best and brightest individuals to our profession, and these videos highlight how our first first responders make a huge difference in people’s lives."

Click here to read more. 

US Digital Designs

NENA is happy to announce the availability of fifty Gold Line Telecommunicator Continuing Education Scholarships!

This scholarship opportunity is open to any telecommunicator, call taker, or dispatcher with at least one year of experience and in good standing with his or her current employer. Supervisory and other managerial personnel are not eligible for this award, nor are previous recipients. Each Telecommunicator Continuing Education Scholarship recipient receives:

  • Complimentary registration to the NENA 2023 Conference & Expo;
  • Complimentary registration for a one-day pre-conference course of choice at NENA 2023; and
  • A $1,000 travel stipend.

To be eligible for a scholarship, you must complete and submit the scholarship application and provide a current resume. Applications will be accepted through March 31, 2023. Scholarship winners will be notified no later than late-April.

Click here to apply for a scholarship.

The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.

Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online. The deadline for nominations is March 31, 2023.

It’s time to renew your NENA membership! Renewal takes just a few quick steps:

1. Simply log in to the NENA website. 
2. Go to your Manage Profile page. 
3. Click on Membership under the "Account History" header to view your renewal options. 
4. Pay online by check or credit card.
5. Print out a receipt for your records.

Don’t forget, group memberships are a great way to share all that NENA has to offer with everyone in your organization. If you're retired (and have been a NENA member for at least 12 years), you can apply for our "Retired" member category. Click here for details.

NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2023 Conference & Expo, and covers the conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.

Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 31, 2023.

Miller at Work
Training Update
02.15.23 | Tactical Dispatch for the Telecommunicator | Elizabethtown, KY | Register 
02.17.23 | Leadership in the 9-1-1 Center | ILO* | Register 
02.20.23 | Advanced Police Dispatching | Bentonville, AR | Register 
02.22.23 | (3-day course) | Center Training Officer (CTO) Program | Des Moines, IA | Register 
02.23.23 | Addressing for NG9-1-1 | ILO* | Register 
03.09.23 | Enhanced Caller Management | ILO* | Register 
03.20.23 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Bentonville, AR | Register 
03.22.23 | (3-day course) | Center Training Officer (CTO) Program | Memphis, TN | Register 


*ILO stands for Instructor-Led Online

Visit the NENA Education Calendar to see additional upcoming classes in your area and online! 

Association Business

NENA is thrilled to announce the appointment of Jonathan Gilad, CAE as its new government affairs director. With over a decade of experience working with non-profit organizations, Gilad brings a wealth of knowledge and expertise to the association.

"Jonathan's experience in advocacy and government relations will be a valuable asset to NENA as we continue to advance public safety and serve the needs of our members," said NENA’s CEO, Brian Fontes. "He will be instrumental in helping NENA share the stories of our nation’s hardworking 9-1-1 professionals on Capitol Hill, and we are thrilled to welcome him to the team."

Click here to read more. 

NENA: The 9-1-1 Association seeks qualified candidates to serve as the NENA Enhanced PSAP Registry and Census Customer Success Manager.

The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, and outcomes of the NENA Enhanced PSAP Registry and Census (EPRC) that will lead to advocacy across all EPRC accounts, including PSAPs and commercial users. The success of this role is defined by the customer deriving continuous value from the EPRC, ensuring the data within the EPRC is as current and accurate as possible, and working with NENA leadership to plan for a successful, long-term, and fruitful relationship with the EPRC user base at large. In this role, you will closely partner with Program Management and other NENA stakeholders to work cross-functionally to help identify opportunities for improvement.

Click here to learn more and apply. 

NENA 2023-24 Northeastern Region Director Candidates Forum
Monday, February 20 | 3PM Eastern (live) or On-Demand
Click here to register!

Join NENA for this special webinar featuring the candidates for NENA Northeastern Region Director. The candidates will have a chance to introduce themselves and share their campaign messages. Then, a Q&A session moderated by a NENA Past President will provide additional insights.

Don't miss this opportunity to hear from your 2023-24 Board of Directors candidates before voting opens on March 15.

Cant attend on the 20th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration. 

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Document Announcements

NENA's GIS Data Model Template Working Group is pleased to announce the availability of its DRAFT NG9-1-1 GIS Data Templates for public review and consideration. The GIS Data Templates are a direct interpretation of version 2 of the NG9-1-1 GIS Data Model.

The primary purpose of the GIS Data Templates is a common data structure for data exchange between agencies or their vendors. It is the goal to provide a GIS Data Template for entities to use in order to ensure that the NG9-1-1 GIS Data Model is not interpreted in different ways. While the scripts and tools provided may be used by GIS Data Providers as a template for the management of their own NG9-1-1 data, it is expected that each GIS Data Provider will adapt the scripts and extend the schema to meet their specific organization's needs and requirements.

Before the GIS Template Working Group publishes its final deliverables, it is interested in hearing from any agency willing to extract, transform, or load (ETL) their GIS data into one of these templates. The working group is particularly interested in hearing about any complications, challenges, limitations, or other problems associated with the ETL process. There are two data structures provided as part of the NG9-1-1 GIS Data Model templates package: an open source version based on a PostgreSQL/PostGIS database and a version based on the Esri File GeoDatabase. The templates are available through NENA's GitHub Repository.

Click here to download the NG9-1-1 GIS Data Templates Reference Document. Issues should be reported directly within GitHub through the Issues tab. Alternatively, issues may be submitted as comments by going here and then selecting "Add a Comment" from the "Document Actions" icon drop down options. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

All comments are due by March 14, 2023. You may contact the GIS Data Templates WG Co-Chairs, Jason Horning and Tom Neer, with any questions or issues accessing the templates and scripts within GitHub.

NENA’s NG9-1-1 Industry Collaboration Event (ICE) series provides members of the public-safety vendor community with an opportunity to test implementations of NG9-1-1 standards in an open, collaborative, and neutral environment. The events are overseen by the ICE Steering Committee, which is a permanent representative body consisting of stakeholders from various public safety, non-profit, and vendor entities.

A public summary of the latest event, ICE 10: End-to-End Calls, is available here

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Volunteers Wanted

NENA's Women in 9-1-1 (WIN) Alliance empowers women in 9-1-1 through leadership development, education, networking, and mentoring opportunities. Applications are now being accepted for a new co-Chair for WIN, starting June 2023.

Position requirements: 

  • The candidate will promote and advance WIN’s Vision, Mission & Objectives (defined on nena.org/win)
  • Candidate is passionate about 9-1-1 and has Leadership experience in either the Public Sector or Private Sector
  • Candidate must be a WIN member
  • Candidate has experience in defining strategies, initiatives to advance empowering women
  • Candidate has significant industry connections to drive Sponsorship activities
  • Candidate can commit to an anticipated work load of 8-10 hours/mo and attend most, if not all, the WIN meetings.

To apply, send email to Chandy Ghosh, WIN Co-Chair, and include:

  • Name, Address, Phone umber
  • Number years of Leadership experience in Public Sector, Private Sector or Both
  • Currently employed at / Responsibility / Number of Years
  • Synopsis of previous 9-1-1 work experience / Number of Years
  • One paragraph on why this position is a good fit for you and how you could help WIN
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GeoComm Vertical Location Services converts raw position measurements into actionable data including building name, street address, height above the ground, and probable floor level. Telecommunicators are provided 3D visualizations of a caller’s location inside a building to reduce emergency response times, to aid in saving lives and protecting property.
• Apply to be part of our early adopter program group making the z-axis actionable.
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