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 Latest News
Learn, Grow, Connect, & Discover at NENA 2022! Click here to register. Download a copy of the conference brochure here. Register for the Run for 9-1-1, too! The run/walk promotes healthy living among 9-1-1 professionals, gives the greater Lousiville community, and supporters from around the country, a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Click here to register.    NENA has partnered with Pathfinder Resilience and Dr. Renee Thornton to provide resources to help 9-1-1 professionals navigate adversity and make self-care accessible to everyone in public safety. At Pathfinder Resilience, evidence-based, culturally-competent curriculum and training validation is paramount. Dr. Thornton is considered a pioneer in the field of public safety wellness and enhancing workforce performance. She has worked with numerous law enforcement agencies, focusing on improving individual health and its implications on recruiting and retention, risk management, and organizational behavior. Click here to view the two current articles and check back often for new and updated content! 
Having adjudicated all comments, the NENA Requirements for 3D GIS for E9-1-1 and NG9-1-1 document is now considered "stable." Per NENA IPR & Antitrust Policy, Section 4.5.1 "Stable Form Notice" is being issued and can be viewed here.
 Training Update06.20.22 | Advanced Police Dispatching | Glendale, AZ | Register
06.22.22 | (3-day course) | Center Training Officer (CTO) Program | Colorado Springs, CO | Register
06.23.22 | Enhanced Caller Management | ILO* | Register
06.27.22 | Serving Equally: Removing Bias-based Inequities From 9-1-1 | Castle Hayne, NC | Register
06.27.22 | (5-day course) | Center Manager Certification Program (CMCP) | Morris Plains, NJ | Register
06.28.22 | Tactical Dispatch for the Telecommunicator | Plainfield, IL | Register
06.28.22 | (3-day course) | Center Training Officer (CTO) Program | Elgin, IL | Register *ILO stands for Instructor-Led Online
Visit the NENA Education Calendar to see additional upcoming classes in your area and online!
 Document AnnouncementsThe NG9-1-1 Call Processing Metrics Standard defines normalized NG9‑1‑1 call processing metrics for computing useful statistics so that independent implementations can derive the same comparable measurements. It has been updated to support the implementations of NG9-1-1 Call Processing Metrics consistent with the NENA i3 Standard for Next Generation 9-1-1 and to add metrics from the soon-to-be-released Conveyance of EIDO Standard. The document can be downloaded and comments submitted by going here and then selecting "Add a Comment" from the "Document Actions" icon. All comments are due by July 11, 2022. You may contact the NENA Committee Resource Manager with any questions or concerns.
 The abundant availability of Internet access and increasing development of websites and smart phone applications available to the public that allow individuals to quickly communicate information about themselves in a digital world has transformed how society communicates. The NENA Standard for Social Media Emergency Requests assists PSAPs in establishing standards in the handling of emergency requests for public safety assistance that originate on social media networks and interacting with providers for exigent circumstances.
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