From now through October 15, NENA is accepting session proposals for the NENA 2022 Conference & Expo taking place at the Kentucky International Convention Center in Louisville, KY from June 11-16.

Presenting a session at NENA 2022 is an excellent opportunity to share your knowledge and experience with an audience of 9-1-1 professionals eager to gain and share information. It is also your chance to give back to the profession and help inspire, inform, and educate attendees on a variety of important issues.

 To ensure your submission receives due consideration, please ensure that:

• Your proposal is issue-focused, not product-focused;
• Your 65-word presentation description contains a precise objective;
• You are able to identify three clear audience takeaways;
• You fully complete all areas of the submission form and provide accurate contact information, including phone number(s), email address(es), and mailing address(es);
• You use proper grammar, capitalization, and punctuation; and
• You provide the names of any co-presenters with your submission (or prior to the close of the submission window).

All proposals are due by Friday, October 15. Click here to learn more.

An ENP scholarship opportunity is now available to current NENA members who meet the eligibility requirements for ENP Certification and plan to sit for the exam by July 2022. Hear from recent ENP scholarship winners about their experience here.

Five ENP scholarships will be awarded (one per membership region). Each scholarship recipient will receive complimentary registration to take the ENP exam during the Winter 2022, Spring 2022, or Summer 2022 examination period.

Candidates must complete and submit the online application by Monday, November 15. Scholarship winners will be notified by Tuesday, November 30.

10.14.21 | Recruit, Hire, Retain, & Promote for Success | ILO* | Register
10.15.21 | 9-1-1 Center Culture: A Strategy for Personal & Organizational Success | Castle Hayne, NC | Register
10.15.21 | Liability Issues in the 9-1-1 Center | ILO* | Register 
10.18.21 | (5-day course) | Center Manager Certification Program (CMCP) | Byron Center, MI | Register
10.21.21 | Disaster Planning for the PSAP | ILO* | Register
10.25.21 | Leadership in the 9-1-1 Center | Arkansas Training Event | Bentonville, AR | Register
10.26.21 | Advanced Fire & EMS Dispatching | Arkansas Training Event | Bentonville, AR | Register
10.27.21 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Arkansas Training Event | Bentonville, AR | Register
10.28.21 | Advanced Police Dispatching | Arkansas Training Event | Bentonville, AR | Register
10.29.21 | Enhanced Caller Management | Arkansas Training Event | Bentonville, AR | Register 

 

*ILO stands for Instructor-Led Online

Last week, NENA announced that the landmark new version of its Next Generation 9-1-1 standard has received full approval from the American National Standards Institute (ANSI), confirming that NENA’s development of the standard complied with all ANSI Essential Requirements.

Version 3 of NENA's i3 Standard for Next Generation 9-1-1 serves as the foundation for a 21st-century, broadband-based 9-1-1 ecosystem and includes key updates to NG9-1-1 infrastructure, paving the way for 9-1-1-system interoperability on a national and international scale.

"NENA volunteers worked tirelessly to develop and publish i3 Version 3 through the rigorous, consensus-based processes that NENA is known for," said NENA President Jennifer White, ENP. "ANSI’s approval validates this process and provides the public-safety community with further confidence in this comprehensive, open standard for NG9-1-1. This will no doubt hasten and strengthen 9-1-1’s collective push to see NG9-1-1 systems, services, and products deployed from coast to coast."

At the request of the Next Generation 9-1-1 Interoperability Oversight Commission (NIOC), this notice constitutes the start of Public Review and Comment for the NIOC PSAP Credentialing Agency (PCA) Certificate Validation Guidelines, (DRAFT).

All interested parties may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct moist to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of the error and specific details of change.

Any questions or concerns with submitting your comments, please contact crm@nena.org. Please complete your review and post your comments no later than Friday, November 12, 2021.

The NENA Managing & Monitoring NG9‑1‑1 Information Document provides guidance to 9‑1‑1 authorities at all levels on considerations and best practices for adoption in managing and monitoring Next Generation 9‑1‑1 (NG9‑1‑1). The topics covered are comprehensive and general guidance is given to assist authorities in planning for NG9‑1‑1 as they transition from legacy 9‑1‑1 to a full implementation of NG9‑1‑1. The document has been updated to include Best Practice Thresholds for Monitoring NG9‑1‑1 Functional Elements, Threat Protection and Mitigation Strategy for handling various types of cyberattacks, and discussion of PSAP Credentialing Agency (PCA) and Validation Policy.

Members of the Working Group may download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and "Save," or, if submitting multiple comments, select "Save and Add Another."

If submitting a substantial number of substantive comments and/or edits, commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and select the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each.  For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by Friday, October 15, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Standard to Protect the Wellbeing of 9‑1‑1 Professionals defines the potential impacts of 9‑1‑1 work on the wellbeing of the emergency telecommunicator and directs PSAP leaders to build Comprehensive Stress Resilience Plans empowering their personnel for wellness by preventing, managing, and healing from these impacts, using resource documents provided in the appendices.

Members of the Working Group may download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and "Save," or, if submitting multiple comments, select "Save and Add Another."

If submitting a substantial number of substantive comments and/or edits, commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and select the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each.  For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by Monday, October 18, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

9‑1‑1 is vulnerable to security issues, including call flood-based attacks such as TDoS, which saturate the network and prevent individuals from receiving timely service. 9‑1‑1 is vulnerable to TDoS, as a function being well known, having limited resources (especially call takers), older technology (in E9‑1‑1), and the need to answer every call. The NENA Telephony Denial of Service (TDoS) Information Document describes TDoS in 9‑1‑1 networks, including methods for detection and mitigation. 

Members of the Working Group may download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and "Save," or, if submitting multiple comments, select "Save and Add Another."

If submitting a substantial number of substantive comments and/or edits, commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and select the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each.  For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by November 5, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

A publishing error has recently been detected in NENA's i3 Standard for Next Generation 9‑1‑1 and corrections have been made to  Section 3.4.10.4.1, page 116, "nenaCallIncidentId" changed to "emergencyCallIncidentId" and Section 4.7.1, page 208, escaped angle brackets (%3C, %3E) added to the example.

Wireless Systems Supervisor | Snohomish County 911 | Marysville, WA
9-1-1 Programs Manager | Association of Central Oklahoma Governments | Oklahoma City, OK
Communications Supervisor | Kenai Police Department | Kenai, AK
Emergency Management Coordinator | Pennsylvania State University | University Park, PA

See these jobs, and many more, here!