At NENA 2021, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. Featuring inspiring keynote speakers, more than ninety hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2021 is the must-attend event of the year. Don’t miss your chance to be a part of it!

Click here to register and here to book your housing. Early-bird discounts are available until May 28 – no promo code needed!

Register Today for the 7th Annual Run for 9-1-1! 
Lace up your running or walking shoes in support of 9-1-1 training and wellness programs on Saturday, July 24, and participate in the 7th Annual "Run for 9-1-1" Charity 5K in Columbus, Ohio!

The run/walk promotes healthy living among 9-1-1 professionals, gives the greater Columbus community, and supporters from around the country, a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Click here to register.

The pandemic has forced PSAPs to adapt their response to an ever-changing environment. The purpose for this survey is to identify what public safety is doing to enable remote operations. At the end of the data collection, a series of best practices and lessons learned from across the country will be made available.

Click here to take the survey created by the IJIS (Integrated Justice Information Systems Institute) Emergency Communications Center Evolution Working Group. It should take no more than 8 minutes to complete.

NENA: The 9-1-1 Association and delivery partner Virtual Academy are excited to announce the availability of a new, 40-hour, self-paced, online course entitled Telecommunicator Core Competencies. The class provides the essential and foundational training that 9-1-1 professionals need to deliver effective and efficient 9-1-1 service to the public. Upon completion of this program, graduates are equipped to excel in their roles.

"This course sets a new standard for excellence in introductory training for 9-1-1 professionals," said NENA CEO Brian Fontes. "NENA is proud that, through our partnership with Virtual Academy, we’ve been able to create an invaluable resource for individuals, trainers, and 9-1-1 centers. Now more than ever, it is imperative that everyone who handles 9-1-1 calls receives the best possible training from day one. NENA’s Telecommunicator Core Competencies program makes that possible at a price everyone can afford."

Click here to learn more. 

The NENA Peer Support Team Development, Implementation, and Oversight Information Document provides guidance on how to develop, implement, and oversee a Peer Support Program. Information provided covers the most basic tenants of a Peer Support Program but may also reference expansions or enhancements the reader may use if they have the available resources and/or means. Focus on 9-1-1 industry wellness is ever increasing including the recognized need for improved and more thorough access to mental health support for all levels of 9-1-1 industry professionals.

Peer Support is one way to provide or expand mental health and wellness support to 9-1-1 industry professionals. However, given the sensitive nature of Peer Support and the absolute need for assured confidentiality, it is important that Peer Support Teams are developed, implemented, and overseen with due regard. This document is written with the intent to be inclusive of every type of 9-1-1 industry organization and of every size. If using this document to develop, implement, or oversee their own Peer Support Program, the reader will need to take into consideration their local policies and laws and adapt policy and procedure language to suit their organization. Special consideration should be given to the reader’s state laws regarding 9-1-1 professionals "first responder" status and how that relates to any standing law regarding protection for Peer Support and/or Crisis Team confidentiality. Recommendations within this document are based on learned best practices, research, and experience and form the basis for on-going improvement of Peer Support efficacy.

The NENA Spoofing Mitigation Information Document addresses operational as well as technical impacts associated with applying information spoofing mitigation techniques to 9‑1‑1 calls and emergency callbacks. Specifically, this document discusses the need for spoofing mitigation to be addressed in Standard Operating Procedures (SOPs) to influence call handling and/or to support post-processing associated with emergency calls, depending on the jurisdiction. For example, SOPs must clearly define how SHAKEN-related information (e.g., attestation level) will be displayed to PSAP call takers and describe how the information should be used in the course of handling an emergency call. SOPs should also provide guidance with respect to how an agency will prioritize and handle calls of different attestation levels relative to other calls occurring around the same time. This document addresses spoofing mitigation associated with 9-1-1 calls and callback calls in an all-IP environment.

Members of the Working Group are to download the document and submit comments by going here and then select "Add a Comment" from the "Edit" icon.

All others are to download the document and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another."

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one (1) comment and list the page and line number for each. For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by June 6, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Standard for Interconnecting Emergency Services IP Networks and Public Safety Broadband Networks contains specifications and information critical to interconnecting Emergency Services IP networks (ESInets) to Public Safety Broadband Networks (PSBNs) in a way that maximizes interoperability on both sides of the network boundary. In the context of this document, ESInets may exist at the state, regional, or local agency level. The term "PSBN" is used to refer to any broadband network that is hosting Public Safety responder devices and applications. The interconnection issues covered in this document are the same regardless of the specific ESInet or PSBN being connected. The solutions for some issues, however, are highly implementation dependent. This document provides information and advice on those types of issues.

Members of the Working Group are to download the document and submit comments by going here and then select "Add a Comment" from the "Edit" icon.

All others are to download the document and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another."

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one (1) comment and list the page and line number for each. For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by June 6, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

The number of ENPs continues to increase – clearly indicating the value of becoming an ENP in today’s 9-1-1 environment.  Join those who have become 9-1-1 leaders in their PSAPs, and at chapter, state, and national levels. 

Now is the time to sign up for the July testing window.  You have a choice of going to one of many nearby testing centers, all conforming to COVID precautions, or testing remotely. The Summer 2021 testing window is July 10-24, with June 11 being the last day to submit an application. The next examination period will be in October, with applications due by September 3.  

Click here to learn more. 

NENA's Wellness Committee is asking for content submissions – either original or publishable/linkable with permission – for inclusion in the Continuum Wellness Resources Portal on the following topics:

• Alcohol and/or substance abuse
• Stress 
• Mental health
• Men’s health
• PTSD 
• Healthy summer activities
• Leadership
• Inclusion
• Emotional wellness

The Public Safety Communications & Railroad Interaction Standard Operating Procedures standard aids Public Safety PSAPs, railroad communication centers, and railroad personnel in the development and implementation of standard operating procedures for emergency communications protocols pertaining to railroad and railroad related emergencies.

We are seeking volunteers with knowledge of PSAP operations, railroad operations, and related areas to participate in reviewing and updating the standard. The working group will meet bi-weekly beginning in May with starting date/time to be determined.

Click here to join this WG.

Emergency Communications Officer | City of Twin Falls | Twin Falls, ID
CAD Administrator | Adams County Communications (Adcom911) | Commerce City, CO
Communications Center Director | South Sound 911 | Tacoma, WA
Telecommunicator | Cook County Sheriff's Police 911 Center | Des Plaines, IL

See these jobs, and many more, here!