At NENA 2021, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. Featuring inspiring keynote speakers, more than ninety hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2021 is the must-attend event of the year. Don’t miss your chance to be a part of it!

Click here to register and here to book your housing. 

Congratulations to the thirty-two 9-1-1 professionals who passed the winter 2021 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.

If you're ready to earn your certification in April, sign up by Friday, March 5. You have a choice of going to one of many nearby testing centers, all conforming to COVID precautions, or testing remotely. The summer examination period will be in July, with applications due by June 11.

The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.

Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online. The deadline for nominations is March 31, 2021.

NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2021 Conference & Expo, and covers the conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.

Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 31, 2021.

It’s time to renew your NENA membership! You can do it in just a few quick steps: 

1. Simply log in to the NENA website. 
2. Go to your Manage Profile page. 
3. Click on Membership under the "Account History" header to view your renewal options. 
4. Pay online by check or credit card.
5. Print out a receipt for your records.

And don’t forget, group memberships are a great way to share all that NENA has to offer with everyone in your organization! And if you're retired (and have been a NENA member for at least 12 years), you can apply for our "Retired" member category. Click here for details.

The National Police Foundation, with support from The Starbucks Foundation and The Motorola Solutions Foundation, is pleased to announce the National First Responder COVID-19 Grant Relief Program. This program will allow first responders and survivors of first responders in underserved communities an opportunity to request a grant to reimburse select COVID-19 related expenses, such as mental health and wellness costs, (i.e., counseling services, suicide prevention), unanticipated dependent care, disinfecting services, and similar costs. These micro-grants may be awarded in an amount up to $1,000. 

First responders or family members interested in applying for a grant can review eligibility and apply here.

As NENA continues to closely monitor the coronavirus (COVID-19) outbreak, we have developed a list of resources for members, chapters, and the greater 9-1-1 community.

NENA's COVID-19 resource page contains items including PSAP-guidance documents, EMD protocols, on-demand webinars, CoOPs and planning checklists, event-planner assistance, public education graphics, health and hygiene best practices, and many more resources to support you and your work during this ever-evolving situation. This page is updated with new information as it becomes available. 

Do you have or know of other resources that should be posted? If so, you can contact NENA Communications Director Chris Nussman.

Women in 9-1-1 Webinar Series: Helping 9-1-1 Employees Succeed
Thursday, March 11 | 1PM Eastern (live) or On-Demand
FREE! Click here to register!

Beginning a career in 9-1-1 can be exciting. With so much to learn in a short amount of time, it can also be a challenge. From rotating shifts, varying schedules, classroom training, policies and procedures, exams, intense on-the-job training, the CAD, and the callers, we can all agree PSAPs are a world of their own.

It's important for everyone who has a stake in the success of new employees to be equipped with tools to aid them in their acclimation to their new public-safety career.

Bonus! Training-resource handout: "Eight Tips for Surviving your First Year in 9-1-1" will be shared with attendees.

Who should attend this webinar?

• Telecommunicators who are new to 9-1-1 and want specific tips to adjust to PSAP culture and the job requirements; 
• Trainers (CTOs) who are directly involved in teaching new hires; and
•  PSAP supervisors and managers that are concerned with new employee development and making sure their trainees and trainers have the tools to thrive!

Can't attend on the 11th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Presenter: Deranecque Rogers – Memphis (TN) Police Department Emergency Communications Bureau

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Click below to watch our special webinars featuring the candidates for the NENA Board of Directors. During each webinar, the candidates introduce themselves and share their campaign messages. Then, Q&A sessions moderated by a NENA Past President provide additional insights.

Don't miss this opportunity to hear from your 2021-22 board candidates before voting opens on March 15. Click the links below to watch.

• North Central Director Candidates Forum
• Canadian Director Candidates Forum
• Second Vice President Candidates Forum

The NENA Standards for 9‑1‑1 Professional Education guide institutions that develop 9-1-1 professional-education programs and ensure consistency by providing the minimum essential elements of a professional telecommunicator education program. This standard is not intended to guide agencies on their internal training programs, but for the institutions that are preparing candidates for the industry. The standard, as recommended in the appendices, recommends forty hours of instruction covering roles and responsibilities of the telecommunicator, and encourages an additional forty hours in other related course work.

Having adjudicated all comments, the NENA Peer Support Team Development, Implementation, and Oversight document is now considered "stable." Per NENA IPR & Antitrust Policy, Section 4.5.1 "Stable Form Notice" is being issued and can be viewed here.

Each year, states consider or enact legislation aimed at supporting and improving the efficiency of 9-1-1 emergency communication services. The National 911 Program and the National Conference of State Legislatures (NCSL) are pleased to make a summary of 2020 key enacted legislation available. The database is easy to use and provides searchable filters to quickly find a bill. Users can search by state, topic, keyword, status, bill number, year, and author.

Click here to access the database.

On July 16, 2020, the FCC adopted an Order (FCC 20-100) approving 988 as the 3-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK (8255) to reach the Lifeline until July 16, 2022.

The Order requires all telecommunications carriers, interconnected Voice over Internet Protocol (VoIP) providers, and one-way VoIP providers (covered providers) to make any network changes necessary to ensure that users can dial 988 to reach the existing National Suicide Prevention Lifeline by July 16, 2022. For 988 to work in the area codes in the below-attached document, 10-digit local dialing must first be implemented.

All PSAP equipment, such as speed dialers and call forwarding equipment with a number from the area code listed in the below-attached document and programmed to dial only 7 digits must be updated or reprogrammed to dial 10 digits (area code + telephone number) or 1+10-digit dialing (1+ area code + telephone number) depending on dialing plan for all local calls in the area codes listed above. Such updates or reprogramming must occur between April 24, 2021 and October 24, 2021 (the permissive dialing period). Starting these efforts before April 24, 2021 may result in 10-digit calls not being completed (if permissive 10-digit dialing has not yet been implemented). And on and after October 24, 2021, 7-digit calls may not be completed. 

Click here to learn more.

Shift Supervisor | County of York 911 | York, PA
Training & Quality Assurance Program Manager | Metropolitan Washington Airports Authority | Washington, DC
Emergency Services Dispatcher | Vail Public Safety Communications Center | Vail, CO
Emergency Communications Specialist | Murfreesboro Police Department | Murfreesboro, TN

See these jobs, and many more, here!