NENA Releases "Standards for 9-1-1 Professional Education" Document
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The NENA Standards for 9‑1‑1 Professional Education guide institutions that develop 9-1-1 professional-education programs and ensure consistency by providing the minimum essential elements of a professional telecommunicator education program. This standard is not intended to guide agencies on their internal training programs, but for the institutions that are preparing candidates for the industry. The standard, as recommended in the appendices, recommends forty hours of instruction covering roles and responsibilities of the telecommunicator, and encourages an additional forty hours in other related course work.
