Members-Only Reg Sale: Save Big! Click here to register online for the NENA 2020 Conference & Expo! NENA members who register online and pay by credit card at the time of registration today automatically save $200 off On-Site registration pricing – no promo code necessary.*

Save even more by adding a pre-con course or one of our three multi-day training programs – the special members-only sale gets you discounts on these offerings, too!

Registration payments by check or "bill me" option will be available beginning on March 7.

*This offer cannot be combined with group membership vouchers or other promotions.

The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.

Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online. The deadline for nominations is March 27, 2020.

NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2020 Conference & Expo, and covers the conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.

Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 27, 2020.

NENA is happy to announce the availability of this year's Gold Line Telecommunicator Continuing Education Scholarships!

This scholarship opportunity is open to any telecommunicator, call taker, or dispatcher with at least one year of experience and in good standing with his or her current employer. Supervisory and other managerial personnel are not eligible for this award. Each Telecommunicator Continuing Education Scholarship recipient receives the following:

• Complimentary registration to the NENA 2020 Conference & Expo;
• Complimentary registration for a one-day pre-conference course of choice at NENA 2020; and
• A $1,000 travel stipend.

 

To be eligible for a scholarship, you must complete and submit the scholarship application and provide a current resume. Applications will be accepted through March 27, 2020. Scholarship winners will be notified no later than mid-April.

Click here to apply for a scholarship.

An ENP scholarship opportunity is now available to current NENA members who meet the eligibility requirements for ENP Certification and plan to sit for the exam by January 2021.

Five ENP scholarships will be awarded (one per membership region). Each scholarship recipient will receive complimentary registration to take the ENP exam during the Summer 2020, Fall 2020, or Winter 2021 examination periods.

Candidates must complete and submit the online application by Friday, March 6. Scholarship winners will be notified by Friday, March 27.

NENA is issuing a challenge to each chapter to increase the number of ENPs in the state (or province) between now and this coming June! The two winning chapters will each receive one free ENP Application (valued at $420) for either the Winter 2021 or Spring 2021 exam window. Here’s how it works:

• Each newly-certified ENP during the Spring ‘20, Summer ‘20, and Fall '20 exam periods will be counted towards the chapter total.
• The chapter with the most new ENPs and the chapter that has the highest proportional increase in ENPs will each win.
• Winners will be notified by November 30, 2020.

 

Now it's time to get out there and start promoting the ENP Certification Program! Good luck!

When preparing for and responding to patients with confirmed or possible Coronavirus disease 2019 (COVID-19), close coordination and effective communications are important among PSAPs, the EMS system, healthcare facilities, and the public health system.

Click here to review the CDC's Interim Guidance for EMS Systems and PSAPs) for COVID-19 in the United States that provides information on:  

• Recommendations for PSAPs
• Modified Caller Queries
• Recommendations for EMS Clinicians and Medical First Responders
• Patient Assessment
• Recommended Personal Protective Equipment (PPE)
• Precautions for Aerosol-Generating Procedures
• EMS Transport of a PUI or Patient with Confirmed COVID-19 to a Healthcare Facility (including interfacility transport)
• Documentation of Patient Care
• Cleaning EMS Transport Vehicles after Transporting a PUI or Patient with Confirmed COVID-19
• Follow-up and/or Reporting Measures by EMS Clinicians After Caring for a PUI or Patient with Confirmed COVID-19
• EMS Employer Responsibilities

Free on-demand webinar! What EMS and 9-1-1 Need to Know About COVID-19 Webinar
As the COVID-19 novel coronoavirus outbreak grows, it's essential to keep up with the latest. On February 24 NHTSA's Office of EMS provided an overview of current knowledge and efforts as part of its EMS Focus webinar series. Joining OEMS Director Jon Krohmer, MD, were Capt. Lisa Delaney, MS, associate director for emergency preparedness and response for the National Institute for Occupational Safety and Health (NIOSH), and Jonathan Greene, deputy assistant secretary and director of emergency management and medical operations for HHS' Office of the Assistant Secretary for Preparedness and Response (ASPR). They outlined what we know about the outbreak, its impact, and what to expect moving forward.

Click here to view the webinar and here to download the slide deck. 

Improving Your Police-Dispatching Skills
Special Date! Wednesday, March 11 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Click here to register!

To be an excellent police dispatcher, you must continually improve your skills and keep current with evolving trends. In this hour-long webinar, you will learn about:

• Techniques you can use to manage active shooter events;
• Resources that can help you assist field units; and
• What you can do when no one else is available to help.

Presenter: Paul Hicks, ENP | Springfield (OH) Combined Dispatch

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 11th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.

Women's Health in 9-1-1
Thursday, March 12 | 1 p.m. Eastern (live) or On-Demand
FREE! Click here to register!

Join NENA for the latest edition of the Women in 9-1-1 (WIN) webinar series! This webinar focuses on women's health and wellness issues in the PSAP. Join our experts as they share a wealth of information based on real-life experiences that can help you on your path to good health and help you understand the links between health, attitude, and performance. In this hour-long session, we'll discuss issues including: 

• Tips for healthy eating during an 8-, 10-, or 12-hour shift;
• Pointers for meal preparation; and
• Suggestions for exercise during down times.

Presenters: Laurie Anderson, ENP - Charlotte County (FL) Sheriff’s Office | Athena Butler - Denver (CO) 9-1-1

CEUs: Attend this webinar and receive one-half of an ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 12th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

03.09.20 | (3-day course) | Center Training Officer Program (CTO) | Clinton Twp., Michigan| Register 
03.16.20 | (5-day course) | Center Manager Certification Program (CMCP) | Dublin, California | Register 
03.23.20 | Enhanced Caller Management | Arkansas Training Event | Bentonville, Arkansas | Register 
03.24.20 | Advanced Police Dispatching | Arkansas Training Event | Bentonville, Arkansas | Register 
03.25.20 | Liability Issues in the 9-1-1 Center | Arkansas Training Event | Bentonville, Arkansas | Register 
03.26.20 | Leadership in the 9-1-1 Center | Arkansas Training Event | Bentonville, Arkansas | Register 
03.27.20 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Arkansas Training Event | Bentonville, Arkansas | Register
03.27.20 | 9-1-1 Center Consolidation: A Plan for Success | Hot Springs, Arkansas | Register 
04.06.20 | (5-day course) | Center Manager Certification Program (CMCP) | Wheaton, IL | Register
04.07.20 | Tactical Dispatch for the Telecommunicator | Elkton, MD | Register 
04.08.20 | (3-day course) | 9-1-1 Center Supervisor Program | Winchester, VA | Register
4.17.20 | Preventing Telecommunicator Tunnel Vision | Lakewood, CO | Register 
4.20.20 | (5-day course) | Center Manager Certification Program (CMCP) | Brighton, CO | Register
4.21.20 | Enhanced Caller Management | Washington, D.C. | Register
4.22.20 | Tactical Dispatch for the Telecommunicator | Oregon, IL | Register
4.22.20 | Enhanced Caller Management | Washington, D.C. | Register
4.23.20 | Enhanced Caller Management | Washington, D.C. | Register
4.24.20 | Advanced Police Dispatching | Washington, D.C. | Register
4.27.20 | (3-day course) | 9-1-1 Center Supervisor Program | Muskegon, MI | Register

Check out the NENA Education Calendar to see additional upcoming classes!

Voting for NENA's 2020-21 Board of Directors opens on Monday, March 16. On that day, eligible members will receive an email with a direct link to NENA's online ballot along with voting instructions. Once a member logs in, he or she will be able to review the nominations and vote. After officially casting a vote, the voter will not be able to change his or her vote or access the ballot again. Click here to learn more about the election and view the candidates. 

Register now for our meet-the-candidates webinars on Monday, March 9! 

• 2nd VP Webinar | Mon, 03.09 | 12PM Eastern | Register
• Southeastern Webinar | Mon, 03.09 | 2PM Eastern | Register
• Private Sector Webinar | Mon, 03.09 | 4PM Eastern | Register

All webinars will be available on-demand if you can't attend the live events. Register now to receive access! 

Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and can be seen by clicking here.

On February 27, NENA Government Affairs Director, Dan Henry, testified in front of the House Energy and Commerce Subcommittee on Communications and Technology. Click here to watch the on-demand replay and here to download a copy of NENA's testimony.

State of 911 Webinar: Next Steps in Reclassifying Public Safety Telecommunicators
Tuesday, March 10th at 12PM ET
Click here to register!

Roles and responsibilities for public safety telecommunicators have evolved drastically over the years. As emergency communications centers transition from a legacy environment to Next Generation 9-1-1, those roles will continue to change. In the most recent Standard Occupational Classification (SOC), the Bureau of Labor Statistics (BLS) made the decision to not reclassify Public Safety Telecommunicators' role as Protective Service Occupations (as opposed to administrative/clerical occupations).

The SOC is a federal statistical survey which relies solely upon a prescribed process that collects specific data to classify more than 800 occupants. To enable the 9-1-1 community to work within the requirements of this system to reclassify Telecommunicators, it is important to understand the BLS SOC process and the objective data utilized.

This session will provide background information on the BLS SOC, and specifically on a template job description that could be used by local/state 9-1-1 agencies to provide the data necessary for BLS SOC reclassification using the BLS SOC process; and a call for action.

There are almost 1,000 out-of-hospital cardiac arrests (OHCA) per day in the United States, with an average of only 10% of those patients surviving to hospital discharge. For a patient in cardiac arrest, every second matters, with their chance of survival decreasing by 10% for every 60 seconds CPR and AED interventions are delayed. The actions telecommunicators take can make the difference between life and death. 

The standard developed by this working group will provide guidance to PSAPs on programmatic and performance benchmarks that will strengthen the Chain of Survival and telecommunicator performance, which are essential to save more lives from OHCA. Volunteers with knowledge of PSAP operations, EMD, QI, training, CPR, Resuscitation Science, and related areas are encouraged to participate. Meetings will be held via conference call at least bi-weekly on a day/time to be decided by consensus of the working group. Join here!

Over the course of the last four months, TRAINFO has been conducting research with the U.S. Department of Transportation's Federal Railroad Administration (FRA) to quantify the impact that blocked railroad crossings have on emergency responders and to evaluate the effectiveness that predicted train occurrence and duration information can provide to the emergency response process.

Early results of the research have supported the need for predicted train occurrence and duration information in the emergency response process. Additionally, the results are showing the most effective place in the emergency response process to inject this information is at the dispatch level.

To support the research, TRAINFO, on behalf of the FRA, is seeking members from the emergency communications agencies to participate in an interview process to evaluate the best use of predicted train occurrence and duration information in the emergency response process. The interviews are expected to take no longer than 15 minutes and will serve to evaluate if the early results of the research are a trend, or if they simply represent outlier scenarios.

Interested parties should contact Neil Ternowetsky before March 15, 2020.