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 Latest NewsAfter a robust discourse on how to improve indoor location, the Commission has taken action that will undoubtedly help emergency responders – both in the 9-1-1 center and in the field – better locate 9-1-1 callers. The Z-axis metric put in place by today’s vote – the same metric agreed upon by industry and public safety – is both technically feasible and necessary for 9-1-1. Further, NENA is pleased that the order goes beyond indoor-location needs, as the framework adopted today has potential applications for callers in multi-story urban buildings and wilderness environments alike. These rules lay a rock-solid foundation for innovations in location accuracy, mapping, and addressing. Just as important, the questions posed by the FNPRM are thoughtful and important; they raise critical-path issues that public safety, industry, and government will tackle collaboratively during the coming months. This extensive collaboration will be absolutely necessary to develop a comprehensive, interoperable, future-proof system for accurate, actionable, seamless three-dimensional location accuracy for 9-1-1. Click here to read NENA's previous comments on the Z-axis Report & Order and Further Notice of Proposed Rulemaking.
   NENA and 911 Authority, LLC are proud to establish a scholarship to honor the life, passion, integrity, and career of Wendy Ann Day. This scholarship honors the mission of 9-1-1 policy and regulatory development, women’s empowerment within 9-1-1, and Wendy’s valuable contributions to the policy and regulatory aspects of public safety programs across the country. The scholarship recipient will receive the following:
Who should apply? Eligibility Deadlines Click here to learn more and apply.
Learn, Collaborate, & Contribute at the NENA NG9-1-1 Standards & Best Practices Conference! With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; interoperability; telecommunicator SOPs; procurement and transition planning; security and resiliency; social media; apps and the Internet of Things; multimedia messaging and accessibility; disaster planning; staffing, hiring, and training; and the evolution of 9-1-1 center supervision and management. Click here to see all of the review, workshop, and roundtable sessions happening at #NENASBP! Click here to download the event brochure. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! Learn more and register. Stress, Wellness, & Resiliency: A NENA Critical Issues Forum Join us on January 23-24 in Austin, TX for this first-of-its-kind event to learn about the mental-, physical-, and organizational-health processes and programs you can use to enable the much-needed change in our community’s mindset, skillset, and culture as it relates to mental health and hygiene. During this interactive day-and-a-half program, you’ll gain the tools and resources you need to keep your team healthy and performing at their best. Topics include:
Learn more and register. Be on the lookout for our end-of-year scholarship campaign, launching soon! NENA's Gold Line Scholarships provide training opportunities for 9-1-1 dispatchers – opportunities that are so often out of reach without the support of programs like the Gold Line fund. By contributing, you help dispatchers get the vital training and education they need to advance in their careers and do their very best. You'll hear more from us about the scholarship drive soon, so stay tuned; any support you can provide is important and appreciated!
It’s time to renew your NENA membership! You can do it in just a few quick steps: 1. Simply log in to the NENA website. And don’t forget, group memberships are a great way to share all that NENA has to offer with everyone in your organization! And if you're retired (and have been a NENA member for at least twelve years), you can apply for our new "Retired" member category. Click here for details. 
 Training UpdateCommunicating With Confidence
Thursday, December 12 | 1PM Eastern (live) or On-Demand
The saying "It’s not so much what you say; but how you say it" does have merit for many women in leadership roles. However, it is also important to keep the audience in mind and adjust your message to the targeted group. In this hour-long webinar, learn from seasoned 9-1-1 professionals about:
Presenters: Karima Holmes – Washington, DC Office of Unified Communications | Mary Boyd, ENP – NENA Past President CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 12th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration. 12.02.19 | (5-day course) | Center Manager Certification Program (CMCP) | McDonough, GA | Register Check out the NENA Education Calendar to see additional upcoming classes!  Document AnnouncementsBefore a PSAP takes advantage of the features and functions that NG9-1-1 allows the operational impacts must be understood and addressed. NENA's NG9‑1‑1 Operational Impacts on the PSAP Information Document is meant to provide authority-having jurisdictions and/or PSAP administrators information regarding operational impacts and options that might be considered to address these impacts. Please note that the document is intended to be a tool for PSAPs that will change as NG9‑1‑1 evolves; it is not an inflexible roadmap to NG9‑1‑1 deployment. Members of the Working Group should login, download the document, and submit comments by going here and selecting "Add a Comment" from the "Edit" icon. All others may download the document and submit comments by going here and selecting "Add a Comment" from the "Document Actions" icon. Comments are due by 11:59PM Eastern on Monday, December 30. The NENA Standard for Communications Center/PSAP Daily Personnel Operations contains both normative requirements and prohibitions as well as examples, recommendations, and options to assist PSAP managers with the development of agency specific Daily Personnel Operations policies and procedures. Use of this standard will assist agencies in the creation of a cohesive and comprehensive SOP, standardize methods for defining operational procedures for communications centers and/or PSAPs, and provide guidance for agencies in creating agency-specific policies and procedures. Only sections highlighted in yellow are open for comment during this 2nd review-and-comment period. All comments are due by 11:59PM Eastern on Monday, December 30. Members of the Working Group should login, download the document, and submit comments by going here and selecting "Add a Comment" from the "Edit" icon. All others may download the document and submit comments by going here and selecting "Add a Comment" from the "Document Actions" icon. In recent years, 9‑1‑1 industry experts have discussed the importance of the role of professional education for the position of telecommunicator. Across North America, programs have emerged in high schools, vocational schools, and colleges in order to find the right people and expose them to what they can expect as a telecommunicator. The NENA Standards for 9‑1‑1 Professional Education will guide the institutions that are developing or have developed 9‑1‑1 professional education programs and ensure consistency with the curriculum by providing the minimum essential elements of a professional telecommunicator training program. You may both download this document for review and submit your comments here. All comments are due by 11:59PM Eastern on December 16, 2019. Contact the NENA Committee Resource Manager with any questions.
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and can be viewed by clicking below.
 Volunteers WantedPeer-support programs allow individuals who share common problems to come together to share their experiences and provide emotional support to one another. This working group is tasked with creating an informational document that will allow 9-1-1 authorities, managers, and supervisors to learn more about the benefits of peer-support groups and how to implement and manage them within their own agencies locally or on a regional level. Click here to volunteer to assist in the development of this important work.
 Featured Job OpeningsRadio Communications Manager | City of Winchester | Winchester, VA Deputy Director of Operations | Benton County Office of Emergency Communications | Bentonville, AR Communications Center Manager | City & County of San Francisco - San Francisco International Airport | San Francisco, CA Emergency Public Safety Telecommunicaor | Metacomet Emergency Communications Center | Norfolk, MA  Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.
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