After a robust discourse on how to improve indoor location, the Commission has taken action that will undoubtedly help emergency responders – both in the 9-1-1 center and in the field – better locate 9-1-1 callers. The Z-axis metric put in place by today’s vote – the same metric agreed upon by industry and public safety – is both technically feasible and necessary for 9-1-1. Further, NENA is pleased that the order goes beyond indoor-location needs, as the framework adopted today has potential applications for callers in multi-story urban buildings and wilderness environments alike.
These rules lay a rock-solid foundation for innovations in location accuracy, mapping, and addressing. Just as important, the questions posed by the FNPRM are thoughtful and important; they raise critical-path issues that public safety, industry, and government will tackle collaboratively during the coming months. This extensive collaboration will be absolutely necessary to develop a comprehensive, interoperable, future-proof system for accurate, actionable, seamless three-dimensional location accuracy for 9-1-1.
NENA and 911 Authority, LLC are proud to establish a scholarship to honor the life, passion, integrity, and career of Wendy Ann Day. This scholarship honors the mission of 9-1-1 policy and regulatory development, women’s empowerment within 9-1-1, and Wendy’s valuable contributions to the policy and regulatory aspects of public safety programs across the country. The scholarship recipient will receive the following:
Who should apply?
This scholarship opportunity is open to women in their first five years in the 9-1-1 industry who have not previously attended 9-1-1 Goes to Washington.
Eligibility
To be eligible for the scholarship you must meet the criteria listed about in the "Who should apply" section and complete and submit the scholarship application, including a 1,000 word or less essay and a current resume.
Deadlines
Applications will be accepted through November 29, 2019. The scholarship winner will be notified no later than January 3, 2020.
Click here to learn more and apply.
Learn, Collaborate, & Contribute at the NENA NG9-1-1 Standards & Best Practices Conference!
#NENASBP is a conference unlike any other. It is an interactive, informative, attendee-driven event where you not only learn about the standards that are spurring the development and implementation of NG9-1-1 technology and operations best practices, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.
With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; interoperability; telecommunicator SOPs; procurement and transition planning; security and resiliency; social media; apps and the Internet of Things; multimedia messaging and accessibility; disaster planning; staffing, hiring, and training; and the evolution of 9-1-1 center supervision and management.
Click here to see all of the review, workshop, and roundtable sessions happening at #NENASBP! Click here to download the event brochure.
No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it!
Learn more and register.
Stress, Wellness, & Resiliency: A NENA Critical Issues Forum
Stress, PTSD, vicarious and cumulative trauma, burnout, and a variety of other mental and physical ailments plague the 9-1-1 community. We’ve only begun to acknowledge – and fight against – the negative impact of this profession on our lives; we’ve just scratched the surface when it comes to implementing programs to meet the self- and team-care needs of our peers and coworkers. Studies show that increasing overall wellness leads to greater personal and professional satisfaction, less turnover, decreased sick leave, and higher performance... but how do we get there?
Join us on January 23-24 in Austin, TX for this first-of-its-kind event to learn about the mental-, physical-, and organizational-health processes and programs you can use to enable the much-needed change in our community’s mindset, skillset, and culture as it relates to mental health and hygiene. During this interactive day-and-a-half program, you’ll gain the tools and resources you need to keep your team healthy and performing at their best. Topics include:
Learn more and register.
It’s time to renew your NENA membership! You can do it in just a few quick steps:
1. Simply log in to the NENA website.
2. Go to your Manage Profile page.
3. Click on Membership under the "Account History" header to view your renewal options.
4. Pay online by check or credit card.
5. Print out a receipt for your records.
And don’t forget, group memberships are a great way to share all that NENA has to offer with everyone in your organization! And if you're retired (and have been a NENA member for at least twelve years), you can apply for our new "Retired" member category. Click here for details.
Join NENA for the latest edition of the Women in 9-1-1 (WIN) webinar series!
The saying "It’s not so much what you say; but how you say it" does have merit for many women in leadership roles. However, it is also important to keep the audience in mind and adjust your message to the targeted group. In this hour-long webinar, learn from seasoned 9-1-1 professionals about:
Presenters: Karima Holmes – Washington, DC Office of Unified Communications | Mary Boyd, ENP – NENA Past President
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
Can't attend on the 12th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.
12.02.19 | (5-day course) | Center Manager Certification Program (CMCP) | McDonough, GA | Register
12.02.19 | (5-day course) | Center Manager Certification Program (CMCP) | Scottsdale, AZ | Register
12.02.19 | (3-day course) | Center Training Officer Program (CTO) | Reno, NV | Register
12.09.19 | Advanced Police Dispatching | Gurnee, IL | Register
12.09.19 | SOP Development: Refining & Enhancing Your 9-1-1 Center | Wilmington, MA | Register
12.16.19 | Leadership in the 9-1-1 Center | Cambridge, MA | Register
01.13.20 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Des Plaines, IL | Register
01.27.20 | (3-day course) | Center Training Officer Program (CTO) | Garfield, NJ | Register
01.29.20 | (3-day course) | 9-1-1 Center Supervisor Program | Chico, CA | Register
02.12.20 | 9-1-1 Center Culture: A Strategy for Personal & Organizational Success | Pontiac, MI | Register
02.17.20 | (5-day course) | Center Manager Certification Program (CMCP) | Webb City, MO | Register
02.17.20 | (3-day course) | Center Training Officer Program (CTO) | Rolla, MO | Register
02.24.20 | (3-day course) | 9-1-1 Center Supervisor Program | Garfield, NJ | Register
02.24.20 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Gurnee, IL | Des Plaines, IL | Register
Check out the NENA Education Calendar to see additional upcoming classes!
Before a PSAP takes advantage of the features and functions that NG9-1-1 allows the operational impacts must be understood and addressed. NENA's NG9‑1‑1 Operational Impacts on the PSAP Information Document is meant to provide authority-having jurisdictions and/or PSAP administrators information regarding operational impacts and options that might be considered to address these impacts. Please note that the document is intended to be a tool for PSAPs that will change as NG9‑1‑1 evolves; it is not an inflexible roadmap to NG9‑1‑1 deployment.
Members of the Working Group should login, download the document, and submit comments by going here and selecting "Add a Comment" from the "Edit" icon.
All others may download the document and submit comments by going here and selecting "Add a Comment" from the "Document Actions" icon.
Comments are due by 11:59PM Eastern on Monday, December 30.
The NENA Standard for Communications Center/PSAP Daily Personnel Operations contains both normative requirements and prohibitions as well as examples, recommendations, and options to assist PSAP managers with the development of agency specific Daily Personnel Operations policies and procedures. Use of this standard will assist agencies in the creation of a cohesive and comprehensive SOP, standardize methods for defining operational procedures for communications centers and/or PSAPs, and provide guidance for agencies in creating agency-specific policies and procedures.
Only sections highlighted in yellow are open for comment during this 2nd review-and-comment period. All comments are due by 11:59PM Eastern on Monday, December 30.
Members of the Working Group should login, download the document, and submit comments by going here and selecting "Add a Comment" from the "Edit" icon.
All others may download the document and submit comments by going here and selecting "Add a Comment" from the "Document Actions" icon.
In recent years, 9‑1‑1 industry experts have discussed the importance of the role of professional education for the position of telecommunicator. Across North America, programs have emerged in high schools, vocational schools, and colleges in order to find the right people and expose them to what they can expect as a telecommunicator.
The NENA Standards for 9‑1‑1 Professional Education will guide the institutions that are developing or have developed 9‑1‑1 professional education programs and ensure consistency with the curriculum by providing the minimum essential elements of a professional telecommunicator training program.
You may both download this document for review and submit your comments here. All comments are due by 11:59PM Eastern on December 16, 2019. Contact the NENA Committee Resource Manager with any questions.
|
Peer-support programs allow individuals who share common problems to come together to share their experiences and provide emotional support to one another. This working group is tasked with creating an informational document that will allow 9-1-1 authorities, managers, and supervisors to learn more about the benefits of peer-support groups and how to implement and manage them within their own agencies locally or on a regional level.