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 Latest NewsKeep an eye on your inbox! Starting on October 1, you’ll have the opportunity to renew your NENA membership for 2020! Don’t lose access to the latest industry updates, the best education and training, and vital connections to your peers across the 9-1-1 universe! And don’t forget, group memberships are a great way to share all that NENA has to offer with everyone in your organization! And if you're retired (and have been a NENA member for at least twelve years), you can apply for our new "Retired" member category. Click here for details.
  
Learn, Collaborate, & Contribute at the NENA NG9-1-1 Standards & Best Practices Conference! With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; interoperability; telecommunicator SOPs; procurement and transition planning; security and resiliency; social media; apps and the Internet of Things; multimedia messaging and accessibility; disaster planning; staffing, hiring, and training; and the evolution of 9-1-1 center supervision and management. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! Learn more and register. Stress, Wellness, & Resiliency: A NENA Critical Issues Forum Join us on January 23-24 in Austin, TX for this first-of-its-kind event to learn about the mental-, physical-, and organizational-health processes and programs you can use to enable the much-needed change in our community’s mindset, skillset, and culture as it relates to mental health and hygiene. During this interactive day-and-a-half program, you’ll gain the tools and resources you need to keep your team healthy and performing at their best. Topics include:
Learn more and register.  From now through November 1, NENA is accepting session proposals for the NENA 2020 Conference & Expo taking place at the Long Beach Convention Center in Long Beach, CA from June 13-18.
Presenting a session at NENA 2020 is an excellent opportunity to share your knowledge and experience with an audience of 9-1-1 professionals eager to gain and share information. It is also your chance to give back to the profession and help inspire, inform, and educate attendees on a variety of important issues.
Benefits for those selected to present at NENA 2020 include:
Click here to learn more and submit your proposal.
 NENA’s Women in 9-1-1 (WIN) Alliance is dedicated to empowering women in 9-1-1 through leadership development, education, networking, and mentoring opportunities. The group held their first networking event at #NENA2019 in Orlando and recently held their first quarterly webinar with more than 500 registrants! Visit the new WIN webpage to learn about upcoming webinars, how to join the WIN Community Group, mentoring opportunities, and more. 
 Training UpdateOn September 17, NENA unveiled a program that encourages 9-1-1 telecommunicators to enhance their knowledge and skills, and recognizes those who do.
 NENA’s new Excellence in Dispatch Certificate takes telecommunicators beyond their initial entry-level training to become star performers in their 9-1-1 centers and better assist the public who rely on 9-1-1’s life-saving services.The Excellence in Dispatch Certificate recognizes those who complete at least three of the following five telecommunicator-focused NENA courses within two years:
"Earning the Excellence in Dispatch Certificate not only helps dispatchers excel under the headset, but also empowers them to be team leaders and opens the door for long-term success in the profession," said NENA Education Director Ty Wooten. "We’re really excited to launch this program that provides telecommunicators with so many valuable, practical tools and resources that they can use immediately, as well as throughout their careers."
Learn more about the Excellence in Dispatch Certificate program here.
10.07.19 | Advanced Fire & EMS Dispatching | Chattanooga, TN | Register Check out the NENA Education Calendar to see additional upcoming classes!
 Washington BriefingSupport for the NG9-1-1 transition, PSAP cybersecurity, network resiliency, continuity of operations, human factor demands and many more topics for the 9-11- community can be found in the National Emergency Communications Plan (NECP). The NECP is the Nation’s comprehensive strategic plan to strengthen and enhance emergency communications capabilities. CISA leveraged our organization’s firsthand knowledge of emergency communications challenges, needs, and best practices in updating the NECP.
Learn more about NECP here.
The NG911 Institute works with the Congressional NextGen 911 Caucus to promote deployment of advanced and effective 9-1-1 and Next Generation 9-1-1 services throughout the nation. Founded in 2003, the Institute continues to be a valued resource for Members of Congress and their staff.
The NG911 Institute has members from throughout the nation who are dedicated to advancing NG9-1-1 services. Members include public safety officials, telecommunication and industry professionals, policy makers, academia, and concerned citizens. The NG911 Institute is governed by a 15-member Board of Directors made up of representatives from national public safety communications associations, the public safety industry, telecommunications companies, and the general public.
Click here to learn more about the Institute board election and vote by October 3.
 Volunteers WantedDr. Michelle Lilly of Northern Illinois University has partnered with Jim Marshall of the 9-1-1 Training Institute and Pam Opoka of MARC (Kansas City, MO) to develop a longitudinal project that examines the impact of peer support on employee health and wellness in 9-1-1 agencies. Active duty telecommunicators both with and without formal training in peer support are invited to participate.
This longitudinal study will ask participants to complete an online survey every six months over 24 months. Surveys take less than 15 minutes to complete. If interested, click here.
The link will lead to a page that provides information about the study. Participants are asked to provide their name and a non-work email address so that the study team can email a link to the baseline survey with a unique study ID. A link to the baseline study will arrive within 24 hours from "US911Project@gmail.com" (so check your spam folder if you don’t receive it!).
Enrollment for the project closes on October 15th. Participation is completely voluntary and responses are confidential. Please reach out to Dr. Lilly with any questions about the project.
The new ACC Communication Modalities Working Group will develop a NENA Information Document that provides guidance to PSAPs on understanding and adopting best practices related to managing the various modalities of communication that the public may use to reach emergency services. The group will meet for one hour on the 4th Tuesday of every month at 11AM Eastern beginning Tuesday, October 22. Click here to join. NENA seeks volunteers for two new working groups that will apply the NENA Information Document for GIS Data Stewardship for NG9-1-1 framework to include information on Emergency Service Boundaries and Road Centerlines. These working groups will add sections to the document that provide guidance to aid the development of complete, accurate, and current GIS datasets to be used within NG9-1-1 systems. This information will assist GIS and PSAP staff in understanding and adopting best practices related to managing specific GIS datasets in support of NG9-1-1 location validation and call routing.
The Emergency Service Boundaries Working Group will provide information specific to the purpose and intended use of Emergency Service Boundaries within NG9-1-1 as well as best management practices for the creation and stewardship of these layers. This Working Group will meet Fridays from 1PM - 2:30PM Eastern beginning Friday, October 18. Click here to join.
The Road Centerlines Working Group will provide information specific to the purpose and intended use of Road Centerlines within NG9-1-1 location validation and call routing as well as best management practices for the creation and stewardship of this layer. This Working Group will meet Mondays from 11:30AM - 1:00PM Eastern beginning Monday, October 7. Click here to join.
Please note if you are an existing member of the GIS Data Stewardship for NG9-1-1 Working Group and are interested in participating in either the Emergency Service Boundary or Road Centerlines working groups, you will need to join them through the links above. They are being treated as new and separate working groups and membership in the original GIS Data Stewardship Working Group does not carry over.
 Featured Job OpeningsCommunications Training Coordinator | Loudoun County Fire and Rescue | Leesburg, VA
Product Manager | Zetron | Redmond, WA
911 Telecommunicator | Glades County Sheriff's Office | Moore Haven, FL
911 Coordinator | Muskogee City County 911 Trust Authority | Muskogee, OK  Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.
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