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Thanks to all who helped make NENA 2018 such an amazing event! A big thanks goes out to our sponsors, speakers, exhibitors, volunteers, and especially the attendees who took the time out of their busy lives to join us in Nashville! 

 

NENA’s Next Generation 9-1-1 Industry Collaboration Event (ICE) series provides the opportunity for 9-1-1 equipment and service providers to come together to test products and services in an open, supportive, and collaborative environment. You are invited to participate in the upcoming 9th event in the series.

ICE 9 will focus on the required security mechanisms associated with the delivery of a 9-1-1 call to a PSAP as defined within the latest version of NENA-STA-010. All core functional elements have a role to play in the security of a well-designed NG9-1-1 system and each will be tested to the extent possible during the event. End-to-end voice and multimedia call and session interoperability test scenarios shall be used to test the following elements:

  • PSAP Credentialing & Identity Management
  • Authentication, Authorization, and Data Rights Management
  • Privacy & Integrity Protection such as Transport Layer Security (TLS), Internet Protocol Security (IPSec), and Encryption

If time permits, and the Planning Committee agrees, the following items could also be tested:

  • Data integrity and protection within each component database or control table throughout the NG architecture
  • Security of, and capability for, the additional data query function

NENA invites all interested vendors and entities that have a stake in improving 9-1-1 and emergency services access to participate in ICE 9. The entire NG9-1-1 vendor community should consider participating in this event and in the activities of the ICE 9 Planning Committee. If you would like to participate in ICE 9, please contact Delaine Arnold.

The ICE team will be holding its kick-off meeting on 07.13.18 at 12PM Eastern to begin planning a tentative spring 2019 event. Additional Information can be found here.

Training Update
Workplace Wellness on Any Budget
Wednesday, July 25 | 3PM Eastern (live) or On-Demand 
$50 for NENA Members | $85 for Non-Members
Click here to register!


For today's PSAPs, employee wellness has become an absolute necessity. Wellness programs reduce health care costs, increase employee satisfaction, diminish employee absenteeism, and attract more job candidates.

This webinar discusses wellness initiatives and resources specific to 9-1-1 communication centers. Learn how to implement programs on any size budget and how to improve mental and physical health while enhancing the all around well-being of frontline dispatchers. During this webinar, we'll talk about:

  • The importance and benefits of wellness initiatives;
  • The ways to address health issues beyond the physical, including mental, financial, emotional, and social; and
  • Examples of how to execute and measure wellness plans in your center that are adaptable and customizable to meet your needs.

Presenter: Amy Fletcher - Charleston County (SC) Consolidated 9-1-1 Center

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 25th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar.

07.11.18 | Leadership in the 9-1-1 Center | Loveland, CO | Register
07.16.18 (5-day course) | Center Manager Certification Program (CMCP) | Omaha, NE | Register
07.16.18 | Interpersonal Skills in the 9-1-1 Center | Omaha, NE | Register
07.17.18 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Omaha, NE | Register
07.18.18 | Tactical Dispatch for the Telecommunicator | Omaha, NE | Register
07.25.18 | Tactical Dispatch for the Telecommunicator | Washington, DC | Registration coming soon
07.30.18 (3-day course) | Center Training Office Program (CTO) | Rutgers University, NJ | Register
07.30.18 | Tactical Dispatch for the Telecommunicator | Rutgers University, NJ | Register
07.31.18 | Effective Call Handling Strategies for Individuals with Disabilities | Rutgers University, NJ | Register
08.01.18 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Rutgers University, NJ | Register

View the NENA Education Calendar to see additional upcoming classes!

Association Business
RapidSOS

Gary Bell’s election as NENA Board of Directors Second Vice President has left vacant the North Central Region Director board position.

NENA seeks applicants for potential appointment as North Central Region Director to serve the remainder of the vacated term, through June of 2019. Interested candidates must reside in the North Central Region and meet the requirements and qualifications outlined in NENA’s Bylaws and the Board Statement of Responsibilities form.

Interested parties should submit a nomination form (including a current bio/resume and a signed Statement of Responsibilities form) by Friday, July 13, 2018.

Click here to download a .zip file of documents and resources that includes:

  • Statement of Responsibilities
  • Relevant NENA policies and procedures
  • NENA's bylaws

Document Announcements

The NENA Recommended Generic Standards for E9‑1‑1 PSAP Intelligent Workstations defines the PSAP Intelligent Workstation (IWS) equipment requirements intended for use by users, manufacturers, and providers of E9-1-1 Customer Premise Equipment (CPE). This standard is a guide for designers and manufacturers of E9-1-1 PSAP equipment. It defines conditions and identifies engineering and technical requirements to be considered before the purchase of such equipment. It may also be of value to purchasers, maintainers, and users of such equipment.

The NENA Standard for NG9-1-1 GIS Data Model defines the Geographic Information Systems (GIS) Data Model, which supports the NENA Next Generation 9-1-1 (NG9-1-1) Core Services (NGCS) of location validation and routing, both geospatial call routing or to the appropriate agency for dispatch. This model also defines several GIS data layers used in local PSAP and response agency mapping applications for handling and responding to 9-1-1 calls.

NENA's Managers Guide to Title II: Direct Access is available for Public Review and Comment. Click here to review the document and submit comments.

All comments are due by July 20, 2017, at midnight Eastern. Contact the NENA Committee Resource Manager with any questions or concerns.

Having adjudicated all comments, the subject documents are now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued for each and can be seen by clicking here

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Not only does posting your open jobs on NENA Career Board get them in front of top professionals, but you could also see your posted jobs on Google for Jobs, Google’s most recent feature, placing quality jobs from niche job boards on the first page of a user’s job search results!

Are you having trouble finding the time to search through all of the available positions on the NENA Career Board? Make sure the perfect opportunity doesn’t pass you by. Create a personal job alert and new jobs that match your search criteria will be emailed directly to you. You can also have your resume evaluated for FREE. Upload your resume to the NENA Job Board and find out how!
Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.