NENA dispatch
Latest News
General Dynamics Information Technology
Everyone at NENA loves our TCs, and we're not alone. Our famous friend Angela Bassett does too! Here's a shout out from her celebrating the hard work of 9-1-1 professionals everywhere!
 
TC Week is all about celebrating the PEOPLE who answer more than 240 million calls for help each year. Meet a few of them in this video. #thankyou911

To kick off National 9-1-1 Education Month, NENA, with support from Comcast, released a pair of thirty-second videos highlighting the life-saving services provided by America’s 9-1-1 professionals and the need to modernize our nation’s 9-1-1 system. Both videos are available on NENA’s YouTube Channel and can be downloaded by 9-1-1 public educators for local use from NENA’s 9-1-1 Education Month webpage.

The first video, "Thank You, 9-1-1," is a salute to 9-1-1 professionals across the country, encouraging public appreciation of these unsung heroes of public safety who answer more than 240 million calls for help each year.

The second video, "Next Generation 9-1-1 Now," focuses on the need to transition from today’s overwhelmingly voice-centric 9-1-1 service to Next Generation 9-1-1 (NG911).

Click here for more information. 

At NENA 2018, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. Featuring inspiring keynote speakers, more than ninety hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2018 is the must-attend event of the year. Don’t miss your chance to be a part of it! Register now!

Book now & guarantee the best hotel rates!
Click here to make your reservations before all our rooms are gone, which may happen very soon! With many hotels already sold out, be sure to book ASAP through the NENA Housing Bureau to get the best possible rate at your hotel of choice!

As part of National 9-1-1 Education Month, NENA and Hamra Enterprises are partnering to honor local 9-1-1 professionals at twenty-five Hamra-owned Wendy’s restaurants.

From April 16-29, 9-1-1 personnel and field responders receive a free small Frosty after presenting their work ID at the register. Additionally, customers have the opportunity to make contributions in support of local 9-1-1 dispatchers by donating $1 at the register or drive-thru. Visitors to locations with outdoor marquees will see messages thanking 9-1-1 for keeping our communities safe.

Click here to learn more. 

Training Update

Stay Ahead of the Changing 9-1-1 Workforce
Wednesday, April 25 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Click here to register!

Many of us have been struggling to adapt our hiring, recruiting, and workplace polices for the millennial worker. But don’t blink! Here comes iGen, aka Generation Z. Experts estimate Generation Z will make up 10-20 percent of the workforce by 2020. This hour-long webinar features insights from Generation Z workers, as well as data, studies, and surveys conducted by workforce authorities. Attend to learn:

  • The lifestyle characteristics of each generation;
  • The workforce characteristics of each generation; and
  • How to adapt your leadership, hiring, and recruiting practices to get the most out of future generations.

Presenter: Jim Lake, ENP - Charleston County (SC) Consolidated 9-1-1 Center

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 25th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar.

Pinpointing Callers With Accurate Location Data
Sponsored by Solacom
Wednesday, May 2 | 1 PM Eastern (live) or On-Demand
FREE! Click here to register!


Instant access to accurate caller location information is crucial during all 9-1-1 calls. Call handling systems must provide call takers with the ability to pinpoint the exact location of a caller, whether the call is placed from a landline or wireless phone. As PSAPs transition to Next Generation 9-1-1, the databases that provide the raw location data and the mapping solutions that display that data must be optimized for emergency call handling.

This webinar looks at the importance of accurate location data from a PSAP’s perspective. It presents a real-world example of how a fully optimized mapping solution enabled one PSAP to effectively respond to a school shooting hoax and apprehend the caller in thirteen minutes. Presenters will look at how all PSAPs can leverage GIS databases, sophisticated mapping applications, and third-party location information to optimize call handling and improve response times.

Speakers: Jennifer Hunt - Marion County, Arkansas | Tony Parrott - Solacom | Nancy MacDonald - Solacom | Reinhard Ekl - RapidSOS

CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 2nd? Register now and you will have access to the on-demand webinar archive via the registration landing page.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration.

The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.

The last Wednesday of each month (except June, November, and December) is #WebinarWednesday! All nine webinars are available for a prepaid annual subscription of $200 for NENA members - a savings of more than 50% compared to purchasing each webinar individually! Get the team together for these hour-long webinars covering the hottest issues in 9-1-1:
  • On-Demand - Chronic Absenteeism
  • On-Demand - Employee Engagement
  • On-Demand - Combatting Dispatcher Stress
  • April 25 - Understanding Generation Z
  • May 30 - NG9-1-1 GIS Data Development
  • July 25 - Workplace Wellness
  • August 29 - Leadership From Any Chair
  • September 26 - Handling Transportation-Related Calls
  • October 31 - Project Management

And if you can’t attend the live broadcast, you’ll have access to the 24/7 on-demand archive for each webinar!

Click here to purchase your subscription!

04.27.18 | Liability Issues in the 9-1-1 Center | Lake Buena Vista, FL | FL NENA/APCO Conference | Register
04.30.18 (3-day course) | 9-1-1 Center Supervisor | Petoskey, MI | (MI ID# NENA 201610A) | Register
05.01.18 | Overcoming Negativity | Loveland, CO | Register
05.01.18 | Liability Issues in the 9-1-1 Center | Washington, DC | Register
05.03.18 | Liability Issues in the 9-1-1 Center | Washington, DC | Register
05.07.18 | SOP Development: Refining & Enhancing Your 9-1-1 Center | Paradise Valley, AZ | Register
05.09.18 | Preventing Telecommunicator Tunnel Vision | Virginia Beach, VA | Virginia NENA/APCO 2018 Conference |  Register
05.13.18 | Preventing Telecommunicator Tunnel Vision | Wisconsin Dells, WI | WIPSCOM Spring Conference | Register
05.14.18 (5-day course) | Center Manager Certification Program (CMCP) | Crystal Lake, IL | Register
05.14.18 (3-day course) | 9-1-1 Center Supervisor | Mishawaka, IN |  Register
05.15.18 | Cybersecurity Awareness | Buffalo, NY | NYS 911 Coordinators Assoc./NYS NENA Chapter | Spring Conference | Register
05.16.18 | Addressing for NG9-1-1 | Lawrenceburg, IN | Register

View the NENA Education Calendar to see additional upcoming classes!

Get your Cyber Benchmark!
SecuLore Solutions
Are your 911 centers talking with Russia, China, Iran? Are you aware of the internet devices connected to your systems? Whether preparing for NG911 or deployed already, you should have a yearly vulnerability assessment. SecuLore’s is tailored to public safety – applying FCC, DHS & NIST guidelines. Contact us.
www.SecuLore.com/contact
Advertisement
Document Announcements
The NENA Emergency Services IP Network Design Information Document provides information that will assist in the development of requirements necessary to design ESInets that meet industry standards and best practices related to the NG9‑1‑1 systems that will depend on them for services. Readers are encouraged to review and refer to this document during preparations for procuring, building, and implementing an ESInet and to use it as an informative resource.

As we deploy NG9-1-1 across the country, the focus has a tendency to be on receiving and transporting the "call". What about all of the data (information pertaining to that call) that also needs to be transported along with it? NG9-1-1 has accounted for that data, it’s called the Emergency Incident Data Document (EIDD) which is the container for moving that data from the PSAP receipt of the call and initiation of the incident, all the way through to its end. 

This FAQ gives a summary of both the EIDD and the Incident Data Exchange (IDX) and is designed to provide a working knowledge of what these items are and what they are not.

The NENA Drills and Exercises Information Document assists PSAPs with the development of a drill and exercise program to enhance their existing contingency plans. Drills and exercises should be developed and used as tools to improve contingency plans.

The NENA Communications Center/PSAP Disaster and Contingency Plans Model Recommendation is intended to serve as a reference to a contingency planning section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAP Authorities as guidance in the formulation of an agency SOP. Each agency is unique in its resources and operations and as such, this document should be modified and/or updated to meet the requirements and legal obligations of differing modes of operations.

Click here for comment submission instructions. All comments are due by midnight Eastern on  May 11. Contact the NENA Committee Resource Manager with any questions or concerns.

Having adjudicated all comments, the subject documents are now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued for each and can be seen by clicking here.
Unsurpassed Data Capture, Storage, and Analytics
HigherGround, Inc
HigherGround, Inc. provides best-in-class recording for critical communications in PSAP operations, emergency dispatch facilities and 9-1-1 centers. Our recording and incident reconstruction solutions transform data into actionable intelligence. HigherGround Delivers: • Customized solutions to meet specific needs and requirements • Certifications and seamless integrations with key technologies • Fully upgradable solutions that scale with your system • Quick and professional response from certified technicians • Secure multi-layer algorithms and encrypted data between client and server
Click here to learn more
Advertisement
Featured Job Openings
Talari
Executive Director l City of Fort Wayne l Fort Wayne, IN
Project Manager/Trainer l Informer Systems l Work From Home
Communications Dispatcher/CSO l East Bay Regional Park District l Oakland, CA
Public Safety Answering Point Manager l Minnesota State Patrol l Roseville, MN

Visit the NENA Career Center to see other available jobs or post your opening today!

Job-Seeker Benefits
–Customizable alerts based on your skills and interests
Anonymous profile and résumé posting
Résumé critique services
Job search tools and tips
Employer Benefits
Find highly qualified applicants quickly and easily
Only receive applications from those who meet your criteria
Tools to manage your positions and view activity reports
Searchable database of résumés and profiles

The NENA Career Board is the best resource to recruit high-quality professionals in the 9-1-1 industry. Posting your open jobs on the NENA Career Board ensures you're getting exposure to the right candidates.

Not only does posting your open jobs on NENA Career Board get them in front of top professionals, but you could also see your posted jobs on Google for Jobs, Google’s most recent feature, placing quality jobs from niche job boards on the first page of a user’s job search results!

Are you having trouble finding the time to search through all of the available positions on the NENA Career Board? Make sure the perfect opportunity doesn’t pass you by. Create a personal job alert and new jobs that match your search criteria will be emailed directly to you. You can also have your resume evaluated for FREE. Upload your resume to the NENA Job Board and find out how!
Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.