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 Latest News
To kick off National 9-1-1 Education Month, NENA, with support from Comcast, released a pair of thirty-second videos highlighting the life-saving services provided by America’s 9-1-1 professionals and the need to modernize our nation’s 9-1-1 system. Both videos are available on NENA’s YouTube Channel and can be downloaded by 9-1-1 public educators for local use from NENA’s 9-1-1 Education Month webpage. The first video, "Thank You, 9-1-1," is a salute to 9-1-1 professionals across the country, encouraging public appreciation of these unsung heroes of public safety who answer more than 240 million calls for help each year. The second video, "Next Generation 9-1-1 Now," focuses on the need to transition from today’s overwhelmingly voice-centric 9-1-1 service to Next Generation 9-1-1 (NG911). Click here for more information.   
Take Pride in Your Profession!
Tuesday, April 10 | 3PM Eastern (live) or On-Demand FREE! Click here to register!
As 9-1-1 professionals, we are often the unsung heroes behind many life-saving or crime-fighting events. While none of us are in this job for the accolades or adoration, it's still important for us to be recognized when great things happen. In this webinar, we'll spend some time talking about recent success stories, as well as how we can all recognize each other for the dedication and commitment each of us shares. Join us for this special tc-week celebration webinar focusing on:
Presenter: Leslie Whitham, ENP – Chino Police Department | NENA Instructor CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
Can't attend on the 10th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access Info: Dial-in and web-access details provided automatically upon registration.
 How do you get to the next level in your career? Do you know your career goals? Finding a mentor can help. Many things come to mind when we talk about mentoring: Teacher/student, passing of knowledge, expanding one's skillset. What truly is a mentor, and how can one help you? Join us for this hour-long webinar where you'll learn:
Presenter: Jennifer Kirkland, ENP – Vail Public Safety Communications Center | NENA Education Advisory Board | Webinar co-written by Kimberly Clark, ENP – Maricopa Police Department | NENA Education Advisory Board CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 13th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access Info: Dial-in and web-access details provided automatically upon registration.
Book now & guarantee the best hotel rates!  Training Update
The Benefits of Computer Aided Dispatch as a Service The challenge facing today’s public safety agency is how to effectively control costs while maintaining a highly-responsive, secure, mission-critical CAD operation. This webinar explores alternatives to agency-owned and -operated equipment. It highlights virtual environments that allow PSAPs to achieve fault-tolerance, high-availability operations that offload complicated and expensive facility and network CJIS security requirements while improving operations and budget issues. Attend to:
Speaker: Karen A Carlson - Global Managed and Support Services - Motorola Solutions, Inc. CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 11th? Register now and you will have access to the on-demand webinar archive via the registration landing page. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration. The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
The last Wednesday of each month (except June, November, and December) is #WebinarWednesday! All nine webinars are available for a prepaid annual subscription of $200 for NENA members - a savings of more than 50% compared to purchasing each webinar individually! Get the team together for these hour-long webinars covering the hottest issues in 9-1-1:
And if you can’t attend the live broadcast, you’ll have access to the 24/7 on-demand archive for each webinar! Click here to purchase your subscription! 04.16.18 | Advanced Fire & EMS Dispatching | Indianapolis, IN | Indiana NENA/APCO Conference | Register View the NENA Education Calendar to see additional upcoming classes!
 Document AnnouncementsThe NENA Information Document for Location Validation Function Consistency builds upon the specifications provided in NENA‑STA‑010 related to the Location Validation Function (LVF) and the Location to Service Translation (LoST) protocol. As there is room for interpretation within these documents, the goal of this informational document is to outline recommendations that LVF stakeholders, including operators, implementers, Geographic Information System (GIS) personnel and LVF clients can follow to help ensure responses to LoST queries to different LVFs are consistent. It also provides recommendations for LVF client systems as to how the recommendations for the responses can be utilized and provides operational guidance to the stakeholders listed above. Click here for comment submission instructions. All comments are due by midnight Eastern on April 20. Contact the NENA Committee Resource Manager with any questions or concerns. The NENA Standard Data Formats for E9‑1‑1 Data Exchange & GIS Mapping sets forth NENA standard formats for Automatic Location Identification (ALI) data exchange between Service Providers and Data Base Management System Providers, a GIS data model, a Data Dictionary, and formats for data exchange between the ALI Database and PSAP Controller equipment. The reason for revising this document is to add additional legacy Classes of Service (CoS), standardized use of Service Descriptions in the Customer Name/Service field, and specify the recommended CoS information in Section 19 and the recommended Service Descriptions in Section 20. Click here for comment submission instructions. Only the highlighted or commented text indicating "PubRvw2" is open for comment. All comments are due by midnight Eastern on April 20. Contact the NENA Committee Resource Manager with any questions or concerns. The NENA Recommended Generic Standards for E9‑1‑1 PSAP Intelligent Workstations defines the Public Safety Answering Point (PSAP) Intelligent Workstation (IWS) equipment requirements intended for use by users, manufacturers and providers of E9‑1‑1 Customer Premise Equipment (CPE). This standard is a guide for designers and manufacturers of E9‑1‑1 PSAP equipment. It defines conditions and identifies engineering and technical requirements to be considered before the purchase of such equipment. It may also be of value to purchasers, maintainers and users of such equipment. See the full document here.
Click here for comment submission instructions. All comments are due by midnight Eastern on April 6. Contact the NENA Committee Resource Manager with any questions or concerns.
The NENA Communications Center/PSAP Disaster and Contingency Plans Model Recommendation is intended to serve as a reference to a contingency planning section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAP Authorities as guidance in the formulation of an agency SOP. Each agency is unique in its resources and operations and as such, this document should be modified and/or updated to meet the requirements and legal obligations of differing modes of operations. Click here for comment submission instructions. All comments are due by midnight Eastern on May 11. Contact the NENA Committee Resource Manager with any questions or concerns.
 Washington BriefingIn response to the FCC's adoption of a Notice of Inquiry seeking comment on ways to improve 9-1-1 call routing, NENA released the following statement: Location-based routing is a fundamental element of NG9-1-1 that will decrease the time it takes to respond to emergencies. The FCC itself estimates that 10,000 lives could be saved each year if the emergency dispatching system (9-1-1) could get help one minute sooner to those calling for emergency assistance. NENA is glad to see the Commission taking action on this important issue and thanks them for their continued commitment to improving our nation’s 9-1-1 system.
 Featured Job Openings
Assistant Manager l Loudon County Government l Leesburg, VA
Principal Executive/Manager E l State of Oregon l Salem, OR Director of Communications & Marketing l Zetron l Redmond, WA IT Program Manager l Office of Unified Communications l Washington, DC Visit the NENA Career Center to see other available jobs or post your opening today!
The NENA Career Board is the best resource to recruit high-quality professionals in the 9-1-1 industry. Posting your open jobs on the NENA Career Board ensures you're getting exposure to the right candidates. Not only does posting your open jobs on NENA Career Board get them in front of top professionals, but you could also see your posted jobs on Google for Jobs, Google’s most recent feature, placing quality jobs from niche job boards on the first page of a user’s job search results!
Are you having trouble finding the time to search through all of the available positions on the NENA Career Board? Make sure the perfect opportunity doesn’t pass you by. Create a personal job alert and new jobs that match your search criteria will be emailed directly to you. You can also have your resume evaluated for FREE. Upload your resume to the NENA Job Board and find out how!
 Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.
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