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At NENA’s NG9-1-1 Standards & Best Practices Conference, January 15-18 in Orlando, you will gain understanding of the world made possible by Next Generation 9-1-1 and help make it so.

This is a conference unlike any other. Featuring more than two-dozen NG-focused sessions, SBP is an interactive, informative, attendee-driven event where you not only learn about the standards that are spurring the development and implementation of NG9-1-1 technology and operations best practices, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.

Click here to download a copy of the just-released #NENASBP brochure! 

Top Reasons to Attend

  1. Discuss new technologies, systems, and procedures impacting 9-1-1 and how they will affect your future.
  2. Engage in a deep-dive examination of the human factors associated with NG9-1-1 deployments and what NG means for managers, supervisors, and call takers.
  3. Share your knowledge, experience, and passion in interactive sessions that shape the path forward for NG9-1-1.
  4. Work with technology experts developing the latest 9-1-1 products to ensure those products meet the needs of the 9-1-1 community.
  5. Network with fellow 9-1-1 professionals in a vibrant, dynamic atmosphere.
  6. **Bonus** Did someone say Orlando in January!?

Click here to register now, with special early-bird rates available through December 1. Click here to book your housing at the host hotel and conference site, the Embassy Suites Lake Buena Vista South.

Need gifts for the 9-1-1 professionals in your life this holiday season? Look no further than the NENA Online Store! Shop this coming Monday, November 27, and save 30% on EVERYTHING - office- and casual-wear, desk and home accessories, and much more! Just use code CYBERNENA when you check out!
NENA's 911Talk Email List is an invaluable digital networking resource that allows you to reach out to 9-1-1 professionals like you to discuss all-things public safety, ask for advice, share ideas and experiences, and much more! Best of all, 911Talk knows no geographic boundaries! Once you join the community and start sending messages, you'll hear from other NENA members near and far who are eager to connect and ready to help! Sign up and start 911Talking today!

For the first time, NENA is included in the Combined Federal Campaign (CFC), the official workplace-giving campaign for federal and military employees.

Federal employees can support NENA @ Combined Federal Campaign code #45316.

Now through January 12, federal employees and retirees can support education and training opportunities for members of our 9-1-1 community who wouldn’t otherwise have them. With the funds raised by tapping into this powerful network of more than 12 million federal employees, NENA will fund more scholarships and wellness programs for 9-1-1 professionals across the country.

Through the CFC, military service members, federal employees and retirees can make automated tax-deductible gifts with weekly, monthly, or bi-monthly payroll deductions.

Please share this news with your family members, friends, and colleagues, especially those who may be, or may know, federal employees. Please forward this news item, post it on a bulletin board, or help us spread the word on Facebook and Twitter.

To learn more about the CFC and how federal employees can participate, click here.

And thank you for your support!

9-1-1 Goes to Washington brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.

Join us in Washington from February 14-17 for a dynamic, interactive program where you will receive:
  • The inside information you need to help shape the 9-1-1 and emergency communications agendas for the Administration and Congress;
  • Critical knowledge of current, proposed, and needed federal and state 9-1-1, Homeland Security, and emergency communications legislation, regulation, and policy initiatives; and
  • An opportunity to speak directly with members of Congress, administration officials, and key staff to make your voice heard on behalf of the entire 9-1-1 community.

Click here to registerhere to book your hotel room at the host hotel and conference site, the Washington, D.C. Grand Hyatt, and here to visit the #NENAGTW homepage for a preliminary event schedule and additional information.

2018 marks the 50th anniversary of 9-1-1 and we’re gearing up for an exciting year full of celebration, new membership benefits, and continued leadership on the issues that matter the most to 9-1-1 professionals like you.

You should have recently received an email from NENA with a link to your 2018 NENA dues notice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing.

Instantly renew your membership online in just a few easy steps:   

  1. Simply log in to the NENA website. 
  2. Go to your Manage Profile page. 
  3. Click on Membership under the "Account History" header to view your renewal options.  
  4. Pay online by check or credit card. 
  5. Print out a receipt for your records.  

Don’t lose access to the latest industry updates, the best education and training, and vital connections to your peers across the 9-1-1 universe! We look forward to another great year of bringing you more than any other public safety association!

Training Update
The three-day NENA Center Supervisor and CTO programs are two of the hottest and most in-demand courses offered by NENA! Contact Ty Wooten to book either (or both!) of these great classes for your center or region in 2018.

Interested in taking the ENP Examination next year? Plan now to participate in an upcoming ENP Study Group session! Study groups are led by subject matter experts and have proven to be a valuable resource to those preparing for the examination.

Florida's group starts on January 9 and concludes on March 20. This group meets on Tuesdays at 2 p.m. Eastern. Email Mark Whitby to sign up.

Mission Critical Partner's next session starts on January 29, and meets every Monday at 3 p.m. Eastern. Email louisalake@mcp911.com to register. 

Click here for info on these and other study groups.

NENA is issuing a challenge to each chapter to increase the number of ENPs in the state (or province) between now and this coming June! The two winning chapters will each receive one free ENP Application (valued at $420) for either the Winter 2019 or Spring 2019 exam window. Here’s how it works:

  • Each newly-certified ENP during the Fall '17, Winter '18, and Spring '18 exam periods will be counted toward the chapter total.
  • The chapter with the most new ENPs and the chapter that has the highest proportional increase in ENPs will each win. 
  • Winners will be announced at the NENA 2018 Conference & Expo in June. 
Now it's time to get out there and start promoting the ENP Certification Program! Good luck!

12.05.17 (3-day course) | 9-1-1 Center Supervisor | Dothan, AL | Register
12.11.17 | Tactical Dispatch for the Telecommunicator | Cambridge, MA | Register
01.08.18 (5-day course) | Center Manager Certification Program | Livermore, CA | Register
01.15.18 (3-day course) |  9-1-1 Center Supervisor | Wheaton, IL | Register
01.22.18 (3-day course) | Center Training Officer Program | Charlotte, MI | Register
01.24.18 (3-day course) |  9-1-1 Center Supervisor | Tulsa, OK | Register

View the NENA Education Calendar to see additional upcoming classes!

Get your Cyber Benchmark!
SecuLore Solutions
Are your 911 centers talking with Russia, China, Iran? Are you aware of the internet devices connected to your systems? Whether preparing for NG911 or deployed already, you should have a yearly vulnerability assessment. SecuLore’s is tailored to public safety – applying FCC, DHS & NIST guidelines. Contact us.
www.SecuLore.com/contact
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Document Announcements
The NENA Call Blocking Information Document provides guidance to PSAP administrators regarding what conditions should be used for a PSAP to identify a calling number or identifier as a problem source and explains how to develop a draft policy for having that source blocked or disposed of until the issue from that source has been resolved. This document also provides guidance on how to determine if the problem is resolved and the criteria to un-block the number or calling source.

The NENA Drills & Exercises Information Document is available for Public Review and Comment. This Informational Document is provided to assist PSAPs with the development of a drill and exercise program to enhance their existing contingency plans. Drills and exercises should be developed and used as tools to improve contingency plans.

See the full document and click here for comment submission instructions. All comments are due by midnight Eastern on November 30, 2017. Contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Standard Data Formats for E9-1-1 Data Exchange & GIS Mapping standard sets forth NENA standard formats for Automatic Location Identification (ALI) data exchange between Service Providers and Data Base Management System Providers, a GIS data model, a Data Dictionary, and formats for data exchange between the ALI Database and PSAP Controller equipment. The reason for revising this document in 2017 is to add additional legacy Classes of Service (CoS), standardized use of Service Descriptions in the Customer Name/Service field, and specify the recommended CoS information in Section 19 and the recommended Service Descriptions in Section 20.

See the full document and click here for comment submission instructions. All comments are due by midnight Eastern on December 22, 2017. Contact the NENA Committee Resource Manager with any questions or concerns.

Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and can be seen by clicking below.
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Washington Briefing
NENA recently filed comments in response to the FCC Notice of Inquiry Concerning 911 Access, Routing, and Location In Enterprise Communications Systems (ECS). Today’s market for originating services is fundamentally different from the one that existed when the Commission first addressed ECS in the context of Multi-Line Telephone Systems (MLTS), and it is high time that the Commission took steps to create a comprehensive regulatory regime that places all originating services providers on an equal footing while providing all consumers with a uniform set of 9-1-1 service expectations. NENA’s comments provide a roadmap to that regime.

On November 7, NENA filed comments in response to the NG9-1-1 grant program NPRM issued by the National Telecommunications and Information Administration and the National Highway Traffic Safety Administration. In general, NENA strongly supports all of the agencies' proposals in this proceeding. However, the NENA filing addresses three points believed to be crucial to the success of this grant program: direct tribal involvement, independent verification and validation, and standards compliance.

Click here to read NENA's filing.

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Featured Job Openings
Executive Director l C.C.E. Central Dispatch 911 Authority l Petoskey, MI
Dispatcher l Loudon County Government l Leesburg, VA
Las Vegas Fire & Rescue l Fire Communications Supervisor l Las Vegas, NV
Executive Director l Linn County (MO) Emergency Services 911 Board l Marceline, MO
 
Visit the NENA Career Center to see other available jobs or post your opening today!

Job-Seeker Benefits
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Only receive applications from those who meet your criteria
Tools to manage your positions and view activity reports
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Are you having trouble finding the time to search through all of the available positions on the NENA Career Board? Make sure the perfect opportunity doesn’t pass you by. Create a personal job alert and new jobs that match your search criteria will be emailed directly to you. You can also have your resume evaluated for FREE. Upload your resume to the NENA Job Board and find out how!
Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.