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With a new administration and new Congress taking office in January, the 2017 edition of 9-1-1 Goes to Washington (Feb 26 - March 1) offers you a unique opportunity to make public safety a priority for our elected and appointed officials. GTW is an interactive forum where you learn about and discuss national 9-1-1 issues and advance those issues on Capitol Hill. This dynamic, hands-on program provides you with increased knowledge of 9-1-1 and homeland security legislative and regulatory topics, as well as critical information on the federal government process and how to work with federal policy makers. It is vital, now more than ever, that 9-1-1 professionals become active participants in the governmental process to advance the goals of our profession and industry. 

 Top Five Reasons to Attend

  1. Be a participant, not a spectator! Attending GTW is a great way to advocate for the national 9-1-1 agenda and let Congress hear the "Voice of 9-1-1."
  2. Hear from nationally elected Members of Congress, the leadership of the Congressional NextGen 9-1-1 Caucus, and federal policy leaders from the FCC, the National 911 Program Office, and other agencies. 
  3. Participate in informative panel sessions on the nation's pressing 9-1-1 regulatory and  legislative issues and other federal government activities impacting emergency communications.
  4. Learn and share information on emerging 9-1-1 issues with national policy leaders and  9-1-1 professionals from across the country.
  5. March the Halls of Congress with fellow 9-1-1 leaders to advance a national 9-1-1 agenda and to promote pressing local and state issues from your area.
  6. **BONUS REASON TO ATTEND** Enjoy the myriad sights and activities of Washington, DC!
Click here to register now! Special early bird savings are available only through December 31. Click here to book your room at the host hotel and event location, the Marriott Crystal Gateway.

Congratulations to the 59 9-1-1 professionals who passed the fall 2016 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.

You should have recently received an email from NENA with a link to your 2017 NENA dues notice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing.    

Instantly renew your membership online in just a few easy steps:   

  1. Simply log in to the NENA website. 
  2. Go to your Manage Profile page. 
  3. Click on Membership under the "Account History" header to view your renewal options.  
  4. Pay online by check or credit card. 
  5. Print out a receipt for your records.  

In appreciation of your continued support, when you renew online by credit card before December 31, 2016, you will receive free access to an upcoming NENA webinar of your choice or $50 off an annual subscription to our #WebinarWednesday program!   

We look forward to sharing many new and exciting member benefits with you in the coming year!

Enjoy perks and savings on the latest Dell products and select electronics and accessories.

NENA members can receive member only pricing on all personal PCs from Dell, including:

  • Up to 30% off Dell PCs, Electronics and Accessories
  • Dell Advantage: 5% back + free 2nd business day shipping (Register at Checkout) 
  • NEW! Member Exclusive Store Access: Additional 20% off entire store
You can shop online at dell.com/mpp/nena, or you can call 1-888-243-9964 and simply provide Member ID GS131933095 when speaking with a sales representative.

Click here for more information.
 
The leaves are falling from the trees outside NENA HQ and soon it'll be time to break out the gloves and ice scrapers. Stay comfy, warm, and stylish this winter with our great "9-1-1 Public Safety" scarf! It's a great way to show your professional pride no matter what Mother Nature throws at you. It's on sale for just $15 - that's more than 33% off - until November 18.
 
Click here to get yours today and here to check out the rest of the NENA store!
Training Update

11.14-18.16 | Center Manager Certification Program (CMCP) | Alexandria, VA | Register
11.29.16 | Quality Assurance: Achieving QA/QI in the PSAP | Davenport, IA | Register
11.30.16 | 9-1-1 Center Supervisor Program - Arlington Heights, IL | Register
12.5-9.16 - Center Manager Certification Program (CMCP) | Natick, MA | Register
12.5-7.16 - 9-1-1 Center Supervisor Program | Richmond, TX | Register

View the NENA Education Calendar to see additional upcoming classes!

Association Business
GeoComm
NENA is pleased to open the nominations process for our 2017-2018 Executive Board election! This election will be for the following positions:
  • Second Vice President
  • Northeastern Region Director 
  • North Central Region Director
  • Canadian Region Director

All nominees must be current members in good standing for at least three years; have been employed for at least three years in 9-1-1; be certified Emergency Number Professionals (ENPs); and meet the minimum threshold of membership, leadership, and certification requirements as outlined in the Nomination Form. Nominees for the position of Region Director must reside in the region they wish to represent.

Click here to download a .zip file of documents and resources that includes:

  • Statement of Responsibilities
  • Nomination Form
  • Relevant NENA polices and procedures
  • NENA bylways

Click here to fill out your board nomination form online. A paper form is available in the .zip file of documents and resources.

The nomination deadline is March 15, 2017. Contact Nominating Committee Chair Christy Williams or Member Services Director Bri Robinson with any questions about the nomination process, eligibility requirements, or general election details.

Document Announcements

NENA Non-Mobile Wireless Service Interaction Information Document, NENA‑INF‑ 018.1-201X (DRAFT) is available for Public Review and Comment. The evolving and ongoing transition of wireless connectivity continues to increase the current number of non‑mobile wireless type 9‑1‑1 calling scenarios that may be more commonly presented as 9‑1‑1 emergency calls to PSAPs. This document seeks to provide basic background information on these increasingly more common non‑mobile 9‑1‑1 calling-type scenarios and point out near‑term considerations that may appropriately fit for these scenarios. See the full document and its Executive Summary for further details.

Click here for instructions on how to submit your comments.

All comments are due by midnight Eastern on November 14, 2016. Contact the NENA Committee Resource Manager with any questions or concerns. 

Featured Job Openings
911 Dispatcher l Garfield County Emergency Communications Authority l Rifle, CO
Director l Bureau of Emergency Communications l Portland, OR
Deputy Director l North Texas Emergency Communications Center l Keller, TX
Solutions Manager for Emergency Services Offerings l Atos l Boca Raton, FL
Visit the NENA Career Center to see other available jobs or post your opening today!

Job-Seeker Benefits
–Customizable alerts based on your skills & interests
Anonymous profile & résumé posting
Résumé critique services
Job search tools & tips
Employer Benefits
Find highly-qualified applicants quickly & easily
Only receive applications from those who meet your criteria
Tools to manage your positions & view activity reports
Searchable database of résumés & profiles

Member Spotlight

This special feature highlights NENA members from various backgrounds, industry segments, experiences, and geographic locations. It offers members an opportunity to share their stories with their colleagues and the greater NENA community. Email NENA Member Services Director Bri Robinson if we should feature you or someone you know.

NENA: Tell us a little bit about who you are, where you’re from, what you do, and your history with NENA....

 Andie Hanson: Currently, I’m working as Operations Manager at SNOCOM 911 in Washington State, just north of Seattle. Prior to that, I worked as a supervisor and dispatcher in Washington and Southern California. Since January 2016, I have also assumed interim duties as System Manager for our countywide public safety software project. The project has been live for a year, and consists of CAD, RMS, Corrections, and Mobile applications for the entire county with 53 agencies, 2 PSAPs, and 4000 users.

I achieved ENP certification in April of 2012, and really started getting involved with NENA shortly after coming to work at SNOCOM in November of 2012. I had also been involved in the State NENA chapter, but had not attended any NENA national conferences until 2014. I’ve worked to host two CMCP courses in Western Washington, and have also served on the NENA Institute Board since 2014.

NENA: What is your guilty pleasure? What can you not live without?

AH: Probably macaroni and cheese. I can live without it, but it definitely feels like a guilty pleasure when I decide to indulge :) As far as something I cannot live without, that would be Pearl Jam music and trips to somewhere warm and tropical on a yearly basis.

NENA: Tell us something that might surprise us about you.
 
AH: I’m nearly fluent in Spanish (it gets better when I go to Mexico, which is why I need to go once a year!) and that I spent several years showing cattle at the National Western Stock Show in Denver and the NILE stock show in Billings, MT.
 
Click here to read the rest of our interview with Andie...
Telecommunicator Corner

Calling all telecommunicators! Are you in need of expert advice? Well, the Telecommunicator Caucus has developed a place for you to get answers from those who have been there! From how to get that promotion to how to deal with the coworker who leaves old food in the shared fridge, Goldie is here to answer all your questions big or small!

Just send your questions to deargoldie@nena.org and Goldie and her network of experts will get you the advice you need. The best questions and answers will be posted – anonymously – to the Dear Goldie Blog that’ll be launching soon. Stay tuned for an announcement on that shortly!

The Fine Print: This advice column is for informative and entertainment purposes only. The advice is based on research and personal experience only and should not be considered legal advice. Specific legal questions should be directed to your local legal counsel.