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The 9-1-1 Standards & Best Practices Conference
October 9–12, 2016 | Hilton Columbus Downtown | Columbus, OH
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An interactive, informative, attendee-driven event focused on improving PSAP performance and shaping the future of 9-1-1 systems

Join NENA for the inaugural 9-1-1 Standards & Best Practices Conference, a dynamic, interactive, and informative event where attendees learn, imagine, create and collaborate to improve the 9-1-1 systems of today and tomorrow.  

Featuring a combination of educational, working and envisioning sessions, attendees will spend three days learning about how agencies and service providers can use standards to create high-performing 9-1-1 environments; engaging with peers to initiate new projects and continue ongoing work; and identifying areas where NENA should focus future efforts. 

NENA Critical Issues Forum 
October 12–13, 2016 | Hilton Columbus Downtown | Columbus, OH
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An in-depth examination and discussion of two of the hottest topics in 9-1-1, focused on charting 9-1-1’s path forward

Join NENA and thought leaders and visionaries from across the 9-1-1 industry as we focus on two of the most fundamental issues facing 9-1-1 today: Cybersecurity and PSAP leadership in the NG9-1-1 environment.

Over two days and in multiple sessions, panel discussions and Q&A opportunities, attendees will identify best practices, share important insights, engage with industry leaders and define the future course of 9-1-1 and the actions that NENA, 9-1-1 agencies and vendors must take to meet the ever-evolving needs of the 9-1-1 system and public safety professionals. 

Download the events brochure for additional details on both events!





Get  up to 10% off your flight!

Reservations are available by clicking on the Delta logo above. Select "Book Your Flight," and this will bring you to the "Book A Flight" page. Enter the meeting code NMM4Q in the box provided.


Get up to 10% off your flight!

Book online by clicking the logo above. Then, click on the "All Search Options" link and enter the Offer Code ZX83758738 when searching for your flights. If booking through a travel professional, reference Agreement Code: 758738 and Z Code: ZX83.


Rent with Avis and receive up to 40% off!

Just click the logo above and use AWD #T014199.

We're in the midst of summer and NENA is excited to announce a new partnership with HotelStorm to bring exclusive hotel discounts to our members! Planning a much-needed summer getaway? HotelStorm provides savings of 10-55% over other online travel agencies. HotelStorm is a great option for:
  • International trips with hotels all over the globe 
  • One-stop hotel shop for business trips and out-of-town conferences 
  • Summer vacations and quick weekend getaways 
  • Any other hotel needs you may have! 
 
Visit HotelStorm and use password NENASAVE to unlock your special members-only discounts. 

Tired of reaching into your bag for a phone charger or headphones and getting a handful of all sorts of wires? US TOO! That's why we've got this great rollable tech organizer travel bag on sale for 25% off - only $6 - until the 26th!

Click here to order yours today and here to check out the rest of the NENA store!

Cords, headphones, and travel charger not included.

Training Update
The Keys to Developing & Delivering Effective Performance Appraisals
Wednesday, August 31 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members

Click here to register!

Effective performance appraisals can elevate an agency and ensure objectives are being met. This one-hour webinar covers the evaluation instrument that can be used to review employees, tips and recommendations to ensure fair and consistent performance appraisals, and methods for delivering both positive and negative feedback. In addition, attendees will learn strategies that resolve common complaints and issues, including:

  • We don’t have enough time to write performance appraisals;
  • Everyone has varying styles and evaluating tendencies;
  • Often we raise or lower evaluation ratings without proper documentation; and
  • Because appraisals are not tied to their pay, our staff thinks they are meaningless.

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 31st? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.

  
October 10–12, 2016 | Hilton Columbus Downtown | Columbus, OH
Register | Book your room | Learn more
Attend three days of industry-best training courses for 9-1-1 professionals!

NENA Center Training Officer Program | Monday, October 10–Wednesday, October 12 | 8:30AM–5:00PM each day
In the PSAP, people are your most important resource. The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones and developing a plan for trainee success. CTO software with the exclusive NENA Daily Observation Report template is provided by Agency360 Public Safety Software.

9-1-1 Customer Service: Takes Seconds, Saves Minutes | Monday, October 10 | 8:30AM–5:00PM
In the world of 9-1-1, the term customer service takes on a completely new meaning. "Customers" range from those calling 9-1-1 to report an emergency to those whom we send out in response to a request for help, and beyond. This course discusses and demonstrates customer service methods that may take call takers a few extra seconds but in the end will save minutes by creating an environment of efficiency among the caller, the call taker, and responders. Attendees won’t just focus on being polite and compliant, but will learn how to provide the appropriate level of customer service in the most professional manner possible.

Liability Issues in the 9-1-1 Center | Tuesday, October 11 | 8:30AM–5:00PM
This course provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability. Lessons learned from court cases are used to provide examples of procedural violations that formed the basis of lawsuits against PSAPs. The hiring and management of personnel and dispatch center operations are examined from the standpoint of compliance with federal and state laws that regulate these areas. Finally, the concept of privacy in the dispatch center will be evaluated from a constitutional perspective and in light of the many rules governing the confidentiality of medical information. 

Disability Awareness Training for 9-1-1 Telecommunicators | Wednesday, October 12 | 8:30AM–5:00PM
Presented in partnership with Niagara University. This course brings together education on disabilities while enhancing sensitivity. The class includes definitions, etiquette and interaction skills, the disabled perspective, information on impairments, and current trends and topics, all relevant to 9-1-1 call takers and dispatchers. This unique training provides attendees a greater understanding of the challenges faced by the disabled community when using 9-1-1, techniques to process these calls, and insight into potential impacts on dispatch and response.

08.25 — Tactical Dispatch for the Telecommunicator | Bay City, MI | Register here!

09.12–16 — Center Manager Certification Program | Milpitas, CA | Register here!

09.18–20 — 9-1-1 Center Supervisor | TENA Conference | Chattanooga, TN | Register here!

09.20 — 9-1-1 Center Supervisor | Hartford, CT | Register here! 

09.20 — 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Hartford, CT | Register here!

09.21 — Liability in the 9-1-1 Center | Hartford, CT | Register here!

09.22 — Leadership in the 9-1-1 Center | Hartford, CT | Register here!

09.26–30 — Center Manager Certification Program | Cookeville, TN | Register here!

Washington Briefing

In support of the goal to improve emergency communications for our nation's citizens, the National 911 Program has released a Request for Information (RFI) to gather input about the establishment of a nationally uniform data system to document PSAP call data and data related to the operation of local and state 9-1-1 systems.  

A nationally uniform 9-1-1 data system, once developed, would provide essential information to assist strategic planning, governance decisions, and improvements to the 9-1-1 system and its operations at all levels of government. These data would also be useful to private sector companies providing services to local and state 9-1-1 agencies. 

Click here to learn more.
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