Due to overwhelming demand, we've added more official housing at the nearby DoubleTree Crystal City! Click here to book your hotel room at the DoubleTree.

NENA's award-winning 9-1-1 Goes to Washington (#NENAGTW) brings you and hundreds of your fellow 9-1-1 professionals together with government leaders in our nation's capital to address today's most pressing 9-1-1 and emergency communications issues. #NENAGTW is the only event where you learn about the policy challenges facing 9-1-1 and then take immediate action to address them through dialogue with your elected and appointed officials.

This year, #NENAGTW comes at a pivotal moment in our advocacy efforts. The Senate unanimously passed its version of language reclassifying 9-1-1 telecommunicators as public-safety personnel (the Enhancing First Response Act) and the bill is now awaiting action in the House. This is a historic time to visit Washington and help NENA advance this bill through its final hurdle towards full passage in Congress. 

Join NENA from February 22–25 in Washington for an unforgettable opportunity to connect with your fellow 9-1-1 professionals and champion our shared mission of saving lives through policy change and advocacy.

Click here to register and here to learn more. 

Learn, Collaborate, & Contribute!
Get ready for the NENA Standards & Best Practices Conference, the one-of-a-kind event where you’re in the driver’s seat! This interactive, attendee-powered conference goes beyond learning about the latest issues and standards shaping 9-1-1 technology and best practices – it's your opportunity to actively contribute to the guidelines, resources, and documents that are transforming 9-1-1 operations, systems, and services. Register today to secure your seat at the table to help shape what’s next for 9-1-1 and push PSAPs to new heights!

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing issues facing 9-1-1. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! 

Click here to register, here to book your housing, and here to learn more.

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Mapping the Future: From Chaos to Clarity in Public Safety GIS
GIS is the invisible backbone of 9-1-1, but right now it’s often used in inconsistent and uncoordinated ways. Maps and data live in separate platforms, are updated on different schedules, and don’t always align when seconds matter most. Meanwhile, advancements in technology and new regulatory and legislative activities aim to accelerate NG9-1-1 adoption, even as many agencies struggle to keep up with today’s needs. The result? Confusion about addresses, duplicate or missing records, slower technology adoption, preventable delays in response, and an urgent need to resolve these issues.

This Critical Issues Forum will give you a roadmap for achieving a more consistent and coordinated approach to GIS — one that meets today’s challenges and tomorrow’s needs. You’ll tackle real-world problems like address maintenance, CAD map accuracy, NG9-1-1 readiness, and the next frontier: indoor and 3D data. Through interactive discussions, problem-solving sessions, and peer-to-peer learning, you’ll be equipped to reduce mismatches that cause routing delays, cut the time it takes to verify caller locations, and improve the consistency of the information your teams depend on.

Click here to register, here to book your housing, and here to learn more.

Congratulations to the 55 9-1-1 professionals who passed the fall 2025 ENP exam and are now certified Emergency Number Professionals! Well done!

Ready to join them? For more than two decades, NENA’s ENP Program has certified excellence in 9-1-1. Those who hold this prestigious designation have shown a commitment to the public safety profession by meeting experience and participation benchmarks and demonstrated an in-depth and comprehensive knowledge of 9-1-1 technology and operations by passing the ENP examination.

If you're preparing to sit for the exam during the winter examination window in January/February, then it's time to apply! The application deadline is Friday, December 19. Click here to learn more and apply today.

 NENA’s NG9-1-1 Industry Collaboration Event (ICE) Program provides members of the public-safety industry partner community with an opportunity to test implementations of NG9-1-1 standards in an open, collaborative, and neutral environment. Overseen by the ICE Steering Committee (ICE SC), industry partners build interoperability test cases based on existing and evolving standards and then test their products (production or prototype) against each other's products.

Participation helps industry partners increase their confidence level that their implementations will be built on a common understanding of the standards and consistent with their peers. By extension, ICE supports PSAP and 9-1-1 Authority ability to choose and implement products they know can meet the goal of an interoperable standards-based emergency response.

To ensure that testing meets the needs of both the Industry Partner and 9-1-1 communities, the ICE SC is seeking your input on the type of tests that should be considered for future events.

Click here to review the proposed topics and provide your feedback. 

 Women in 9-1-1 Webinar Series | Future in Focus: A Fireside Chat With NENA CEO John Provenzano
Thursday, December 11 | 3:00PM Eastern (live) or On-Demand
Free! Click here to register!

Join NENA’s Women in 9-1-1 (WIN) Alliance for an exclusive fireside chat with John Provenzano, NENA’s new CEO, in conversation with the WIN Co-Chairs. This engaging discussion will offer a  look at John’s vision, priorities, and plans for advancing the association’s mission in 2026 and beyond.

Don’t miss this chance to hear directly from NENA’s leadership and gain insight into what’s ahead for our community!

Can't attend live? Register now to receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

NENA: The 9-1-1 Association’s Board of Directors has appointed Jason Lezcano, ENP, Director of Communications for Somerset County, NJ, as the association’s Northeastern Region Director. In this role, he will represent members across the region and work with the Board to advance NENA’s strategic vision and priorities for strengthening 9-1-1. He will complete the remainder of the current term, which runs through June 2027.

Lezcano is a seasoned public safety leader with more than 20 years of operational, managerial, and strategic experience spanning emergency communications, fire services, and incident management. In his role at Somerset County, he oversees countywide 9-1-1 operations, policy development, and critical infrastructure initiatives. In addition to his county leadership role, he serves as Chief of the Denville Fire Department, where he is responsible for incident command, training oversight, and long-term organizational planning.

"I am deeply honored and humbled to serve as the Northeastern Region Director," said Lezcano. "I look forward to driving meaningful progress for NENA and supporting the continued growth of our profession for the benefit of all those we serve."

Click here to read more.

Save the date! Voting for NENA's Board of Directors opens on March 16, 2026. This election is for the following positions: 

Second Vice President | Three Candidates 

• Phillip Daniels, ENP
• Chris Jasper, ENP
• Darlene Pankonie, ENP

Private Sector Director | Two Candidates

• Jennifer Poole, ENP
• Meka Urriola, ENP

Southeastern Region Director | Three Candidates

• Sharon Miller, ENP
• Raymond Pheris, ENP
• Jim Shepard, ENP

Western Region Director | Six Candidates

• Spencer Harrison, ENP
• Stephanie Johnson, ENP
• Andrea King, ENP
• Ruth Lagerquist, ENP
• Lyndi Roberts, ENP
• James Stilwell, ENP

The positions of Northeastern Region Director, North Central Region Director, and Canadian Region Director will be up for election in 2027.

Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.

The NENA /APCO Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Emergency Communications Centers defines the recommended minimum components of a quality assurance/quality improvement (QA/QI) program within an emergency communications center (ECC). It recommends best practices for implementing the QA/QI program to evaluate the performance of public safety communications personnel; recommends minimum requirements for the evaluation and quality assurance of call processing are offered to ensure a consistent, effective, and efficient level of service; and provides information for implementing and evaluating the use of new and emerging technologies is included to assist agencies in an evolving industry.

NENA extends our gratitude to the members of the joint working group who committed their time and expertise to revise this document.

The NENA Standards for 9-1-1 Professional Education guides institutions that are developing or have developed 9-1-1 professional education programs and ensure consistency with the curriculum.

Important Notice: Based on the Public Review 2 status, this will be a 30-day comment period. Additionally, only the underlined and struck-through items are open for public comment. Items underlined are new or revised text, while a strikethrough indicates a removal of text. Content without an underline or strikethrough is included for context only.

Members of the Working Group may download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon drop down options.

All others are to download the document and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon drop down options.

Please complete all requested data and select "Save" or, if submitting multiple comments, select "Save and Add Another."

All comments are due by December 14, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA PSAP Master Clock Standard provides a standard method of connecting an accurate time source to the various elements of a PSAP's E9-1-1 equipment that depend on time information for operation.

Members of the Working Group are to download the document and submit comments by going here and then selecting "Add a Comment" from the Edit icon drop-down menu.

All others are to download the document and submit comments by going here and then selecting "Add a Comment" from the Document Actions icon drop-down menu.

Please complete all requested data and select "Save" or, if submitting multiple comments, select "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each.  

All comments are due by December 29, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

NENA seeks volunteers to participate in the revision of the Peer Support Team Development, Implementation, and Oversight Information Document. The updated deliverable will reflect current best practices, new research, updated laws, and emerging technologies in telecommunicator wellness and peer support programs. 

User, Producer, and General Interest parties, as defined in Section 3 Document Development Process of the NENA Development Group Operational Procedures are welcome to join this effort. The working group meets the 2nd Tuesday of the Month from 12PM - 1PM Eastern. 

Click here to volunteer!