Learn, Collaborate, & Contribute!
Get ready for the NENA Standards & Best Practices Conference, the one-of-a-kind event where you’re in the driver’s seat! This interactive, attendee-powered conference goes beyond learning about the latest issues and standards shaping 9-1-1 technology and best practices – it's your opportunity to actively contribute to the guidelines, resources, and documents that are transforming 9-1-1 operations, systems, and services. Register today to secure your seat at the table to help shape what’s next for 9-1-1 and push PSAPs to new heights!

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing issues facing 9-1-1. No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! 

Click here to register, here to book your housing, and here to learn more.

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Mapping the Future: From Chaos to Clarity in Public Safety GIS
GIS is the invisible backbone of 9-1-1, but right now it’s often used in inconsistent and uncoordinated ways. Maps and data live in separate platforms, are updated on different schedules, and don’t always align when seconds matter most. Meanwhile, advancements in technology and new regulatory and legislative activities aim to accelerate NG9-1-1 adoption, even as many agencies struggle to keep up with today’s needs. The result? Confusion about addresses, duplicate or missing records, slower technology adoption, preventable delays in response, and an urgent need to resolve these issues.

This Critical Issues Forum will give you a roadmap for achieving a more consistent and coordinated approach to GIS — one that meets today’s challenges and tomorrow’s needs. You’ll tackle real-world problems like address maintenance, CAD map accuracy, NG9-1-1 readiness, and the next frontier: indoor and 3D data. Through interactive discussions, problem-solving sessions, and peer-to-peer learning, you’ll be equipped to reduce mismatches that cause routing delays, cut the time it takes to verify caller locations, and improve the consistency of the information your teams depend on.

Click here to register, here to book your housing, and here to learn more.

NENA and 911 Authority, LLC are proud to offer a scholarship to honor the life, passion, integrity and career of Wendy Ann Day. This scholarship honors the mission of 9-1-1 policy and regulatory development, women’s empowerment within 9-1-1, and Wendy’s valuable contributions to the policy and regulatory aspects of public safety programs across the country.

This scholarship opportunity is open to women in the 9-1-1 industry who have not previously attended 9-1-1 Goes to Washington.

The scholarship recipient will receive the following: 

• Complimentary registration to NENA's 9-1-1 Goes to Washington conference;
• Four nights hotel accommodations; and
• A travel stipend of up to $2,000 to help cover transportation costs to and from the event (provided as a post-event reimbursement against actual, incurred expenses).

Applications are due by November 15. Click here to learn more and apply. 

From now through October 31, NENA is accepting session proposals for the NENA 2026 Conference & Expo, taking place in Columbus, OH, June 27 – July 2.

Presenting at NENA 2026 allows you to share your expertise, highlight innovative ideas, and connect with an audience of 9-1-1 professionals eager to learn and collaborate. It’s your chance to inspire your peers and provide insights that help them tackle their most pressing issues.

What we're looking for in your session proposal: 

• Issue-focused, vendor-neutral content that is engaging, informative, and widely applicable.
• A 65-word session description that highlights the session objective(s) and tells attendees what they will walk away knowing, learning, or being able to do.
• A complete submission form with accurate contact details.
• Correct grammar and formatting (ex. avoid using all caps).
• All presenters identified (3–4 speakers max for one-hour sessions). 

Click here to learn more and submit your great idea today! 

Cracking the Comm Center Culture Code: From Toxic to Transformative
Wednesday, October 29 | 3PM Eastern (live) or On-Demand
Included with your NENA membership!
Click here to register!

High turnover, absenteeism, and workplace gossip are telltale signs of a toxic culture. While changing culture takes time, focus, and consistency, the good news is that you can make it happen! In this webinar, you’ll gain practical, proven strategies to help your center move from merely surviving to truly thriving. Join us and learn how to:

• Understand what culture really is: Move beyond buzzwords to identify the hidden forces that shape your center's culture and learn how to assess where you stand today.
• Build trust and strengthen relationships: Implement proven techniques to foster authentic connections and psychological safety among team members.
• Engage diverse values toward common goals: Learn how to lead a team where everyone brings different values and motivations and discover techniques to unite them around shared objectives.
• Establish accountability that sticks: Learn practical approaches to set clear expectations and maintain standards in ways that feel supportive, not punitive.

Presenter: Jenna Streeter – Mission Critical Partners

Can't attend live? Register now and watch the webinar on-demand via the access link from your registration email the day after the live webinar airs.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Questions? Contact the NENA Education team.

Next Generation Call Routing in Rural New Mexico: Challenges, Solutions, & Network Diversity
Sponsored by Motorola Solutions
Wednesday, November 12 | 1PM Eastern (live) or On-Demand
Complimentary for all, courtesy Motorola 
Click here to register!

What are the challenges and considerations in deploying a statewide Next Generation call routing network in a primarily rural state? How do we address inconsistent network infrastructure and the impact on core elements like - reliability, PSAP to PSAP call transfer and overall performance? Join us on November 12 as we look at how the state of New Mexico is tackling these challenges in their deployment of Next Gen call routing. Hear the discussion with Stephen Weinkauf, NG911 Bureau Chief for the State of New Mexico and Sam Bard, Director of Product Management for Motorola Solutions’ call routing. Walk away with a greater understanding of how network diversity can help address these network challenges and lay the foundation for greater reliability, resilience, and seamless operational continuity.

Can't attend on the 12th? Register now and access the on-demand archive via the registration landing page.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: Link provided automatically via email upon registration.

Questions? Contact Sean Sullivan with Team Lightbulb.

The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.

Having adjudicated all comments, the NENA Transition to i3 PSAP Standard document is now considered "stable." Per NENA Development Group Operational Procedures, Section 3.3.2.6, a "Stable Form Notice" is being issued and can be viewed here.

NENA seeks volunteers for the NENA NG9-1-1 Data Flow Working Group to update and convert the NG9-1-1 Data Flow Standard into an information document. While the original standard focused on traditional NG9-1-1 data flows, it no longer reflects the operational reality of today’s emergency communications environment.  

The current version lacks guidance on inbound text messages, images, and video streams from increasingly common sources such as public safety systems, cloud-like platforms, body-worn cameras, vehicle dash cams, and public-generated multimedia. As technology continues to evolve rapidly, this document will provide much-needed flexibility, clarity, and forward-thinking guidance for agencies integrating new data types into emergency workflows.

Ideally, working group membership will include participants with:

• Experience deploying or designing NG9-1-1 systems
• Operational knowledge of multimedia communications in PSAPs
• Experience with CCTV / Surveillance / Camera technologies like body cams and vehicle cams
• Experience with tools such as video management systems, emergency messaging apps, or CAD integrations
• Familiarity with the current Data Flow Standard
• Understanding of Digital Media Ownership, usage and licensing ( ie. news orgs get a hold of a clip, sharing clips for website boost etc.) 

Meetings are to be held every 2 weeks on Fridays from 10:30AM – 11:30AM Eastern.

Click here to volunteer!

NENA seeks volunteers for the Agency Systems Committee (ASC) Document Review Working Group to support the reaffirmation of the NENA Master Clock Standard. Ideally, working group membership will include participants with experience in:

• PSAP and dispatch operations management
• E9-1-1 Public Safety technology and equipment design
• E9-1-1 PSAP deployments

User, Producer, and General Interest parties, as defined in Section 3 Document Development Process of the NENA Development Group Operational Procedures, are welcome to join this effort. Meetings are held on Mondays from 2PM - 3PM Eastern.

Click here to volunteer.

NENA seeks volunteers for the IP-Based MLTS Considerations Working Group Working Group to develop vendor-neutral configuration guidance and reference architectures that assist MLTS and UCaaS system operators in achieving functional compliance with Next Generation 9-1-1 (NG9-1-1) standards.

As NG9-1-1 deployments increase across jurisdictions, enterprise and cloud-based communication platforms face growing pressure to support not only basic E9-1-1 mandates (per Kari’s Law and RAY BAUM’S Act), but also dynamic location delivery, multimedia compatibility, and proper data formatting for use within NG9-1-1 core services (e.g., ECRF, ESRP, and PIDF-LO) via their Originating Service Provider (OSP).

The Working Group’s responsibility is to define actionable best practices that MLTS operators, service providers, and PSAPs can use to assess, configure, and validate their systems against evolving NG9-1-1 interoperability requirements. Ideally, working group membership will include:

• Participants with PSAP and dispatch operations experience.
• Technical experts with knowledge of SIPForum SIPConnect 2.0 standard and Inside Locations.
• MLTS (vendors, operators, OSPs) Providers
• NGCS Providers
• Participants with experience in the deployment and support of 9-1-1 industry products and services.
• Participants with experience writing technical requirements.

The first meeting of the working group will be on November 5, 2025. Meetings will be held on Wednesdays from 2PM - 3PM Eastern.

Click here to volunteer.